chapter-2-Using-the-telephone

Unit2UsingthetelephoneNEUSchoolofBusinessAdministration2/Chapter2Inthisunit...EdwardGreenwouldliketoshowMr.SmithBigBoss.DonBradleytelephonesPhilWatsonatRUYJAdvertising.Mr.Sakai,aJapaneseclient,ringsCliveHarristodiscussameeting.NEUSchoolofBusinessAdministration3/Chapter2Objectives：Startingatelephoneconversation打电话Takingmessages电话留言NEUSchoolofBusinessAdministration4/Chapter2Newwordsandexpressionstelephone/phonen.电话,电话机v.打电话telephonenumber电话号码switchboardn.交换台/总机extension分机directline直线、直拨号码confidentialadj.机密的/秘密的mobilephone移动电话cellphoneavailableadj.有效的，可以得到的salesreport销售报告catalogue商品目录topublish出版voice-activated用声音启动I‘llputyouthrough我帮你接通电话CanItakeamessage?要留口信吗？CanIaskhimtocallyouback?我要让他给你回电吗？NEUSchoolofBusinessAdministration5/Chapter2Missingsentences：EDWARDGREEN:Hello,mynameisEdwardGreen.IwouldliketospeaktoMr.Smith,please.SMITH'SSECRETARY:Iamsorry,butMr.Smithisn'tavailable.NEUSchoolofBusinessAdministration6/Chapter21.WhodoesEdwardwanttospeakto?2.Ishesuccessful?Isthesecretaryhelpful?Whynot?NEUSchoolofBusinessAdministration7/Chapter2SMITH'SSECRETARY:I'msorrybutthenumberisconfidential.EDWARDGREEN:Okay.Thankyou.JENNYROSS:It'sverydifficulttospeaktoMr.Smith.EDWARDGREEN:Yes,Iknow.EDWARDGREEN:Hello,mynameisEdwardGreen.IwouldliketospeaktoMr.Smith,please.SMITH'SSECRETARY:Iamsorry,butMr.Smithisn'tavailable.EDWARDGREEN:Okay.I'llringback.DoesMr.Smithhaveadirectline?NEUSchoolofBusinessAdministration8/Chapter2HowtomakeaphonecallHello,mynameis…..Iamfrom…..Iwouldliketospeakto….,please?CanIspeakto…..,please?NEUSchoolofBusinessAdministration9/Chapter23.WhodoesDonwanttospeakto?4.Ishesuccessful?What’sPhil’snumber?NEUSchoolofBusinessAdministration10/Chapter2DONBRADLEY:Thanks.PHILWATSON:Hello.PhilWatson.DONBRADLEY:Hello.Phil,thisisDonBradley.PHILWATSON:Hello,Don.Sorrytokeepyouwaiting.Howareyou?DONBRADLEY:I'mfine,thanks.Canwemeet?WehaveanewproductandIwantyoutoseeit.DONBRADLEY:DonBradleyfromBiburySystems.DAVE:Well,Mr.Bradley,I'mafraidPhil'snotintheofficeatthemoment.CanItakeamessageorwouldyouliketoringhimonhismobilephone?DONBRADLEY:I'lltryhismobile.CanIhavethenumberplease?DAVE:080254377DONBRADLEY:Justletmecheckthat.Zeroeightzerotwofivefourthreedoubleseven.DAVE:That'sit.NOVORECEPTIONIST:Goodmorning,RUYJAdvertising.DONBRADLEY:Goodmorning.ThisisDonBradley.CanItalktoPhilWatson,please?NOVORECEPTIONIST:Whatcompanyareyoufrom,please?DONBRADLEY:BiburySystems.NOVORECEPTIONIST:I'llputyouthrough.DAVE:PhilWatson'sphone.DONBRADLEY:Goodmorning.CanItalktoPhil,please?DAVE:CanIaskwho'scallingplease?NEUSchoolofBusinessAdministration11/Chapter25.IsEdward’ssecondcallsuccessful?Whynot?6.WhatdidEdwardexplain?NEUSchoolofBusinessAdministration12/Chapter2SMITH'SSECRETARY:Pleasesendtheproductspecificationsbymail,Mr.Green.EDWARDGREEN:IwouldlikeMr.SmithtoseetheproductandwouldliketotalktoMr.Smithdirect.Whenisagoodtimetocall?SMITH'SSECRETARY:Youcouldtryringingthisafternoon.EDWARDGREEN:Thankyou.Goodbye.SMITH'SSECRETARY:Hello,Mr.Smith'soffice.EDWARDGREEN:Hello,mynameisEdwardGreenfromBiburySystems.Irangearlier.IwouldliketospeaktoMr.Smith,please.SMITH'SSECRETARY:I'mafraidMr.Smithisnotintheofficeatthemoment.CanIaskwhatitisabout?EDWARDGREEN:Itisveryimportant.IrepresentBiburySystems.We‘vegotanewproductandIwantMr.Smithtoseeit.NEUSchoolofBusinessAdministration13/Chapter27.IsDerekhappyaboutthecall?Whynot?NEUSchoolofBusinessAdministration14/Chapter2DEREKJONES:Yes.CALLER:CanIspeaktoPeter?DEREKJONES:PeterHill?CALLER:No.PeterToyama.DEREKJONES:ThereisnooneherecalledPeterToyama.CALLER:Isthatextension367?DEREKJONES:No,you'vegotthewrongnumber.Thisis412.CALLER:I'msorry.Couldyouputmebacktotheswitchboard?DEREKJONES:Yes,hangon.NEUSchoolofBusinessAdministration15/Chapter28.Whycan’tEdwardspeaktoMr.Smith?9.Whatmusthedo?Canheringtomorrow?NEUSchoolofBusinessAdministration16/Chapter2EDWARDGREEN:Hello,thisisEdwardGreen.Irangearlier.IwouldliketospeaktoMr.Smith,please.SMITH'SSECRETARY:I'mafraidthatMr.Smithisinameeting.EDWARDGREEN:Ishefreelaterthisafternoon?SMITH'SSECRETARY:Idon'tthinkso.Mr.Smithisverybusyatthemoment.EDWARDGREEN:I'llringagaintomorrow.SMITH'SSECRETARY:IamafraidMr.Smithisn'tintheofficetomorrow.NEUSchoolofBusinessAdministration17/Chapter2几种不在办公室的表达方式Heisnotavailableatthismoment.IamafraidMr.Smithisinthemeeting.IamafraidMr.Smithisn’tintheoffice.Heisnotinrightnow.NEUSchoolofBusinessAdministration18/Chapter210.WhydidKatecallClive?11.DidCliveanswerKate’squestion?Whynot?NEUSchoolofBusinessAdministration19/Chapter2CLIVEHARRIS:Puthimthrough...sorryKate,Imustgo.Ihaveaveryimportantcall.I'lltalktoyoulater.Hello,Mr.Sakai.MR.SAKAI:Hello,Mr.Harris,howareyou?CLIVEHARRIS:I'mverywell,thankyou.Howareyou?MR.SAKAI:I'mfine.I'mcallingaboutourmeeting.CLIVEHARRIS:Yes?GERALDINE：Goodmorning,BiburySystems.HowcanIhelpyou?MR.SAKAI:Hello.MynameisSakai.IwouldliketospeaktoMr.Harris,please.GERALDINE:Pleaseholdtheline,Mr.Sakai.I'llputyourthrough.CLIVEHARRIS:Hello.GERALDINE:Mr.Sakaiisontheline.CLIVEHARRIS:CliveHarris.KATEMCKENNA:Clive,it'sKate.CLIVEHARRIS:HelloKate.KATEMCKENNA:Areyoubusy?CLIVEHARRIS:No,why?KATEMCKEN