酒店预订英语PPT

RoomReservationHotelEnglishWhichdepartmentisresponsibleforroomreservations?•酒店前台•FrontDesk;•Hotelreception;•HOTELRECEPTIONIST酒店大堂hotellobby•应接服务员TheBellman•女礼宾员DoorGirl礼宾司DoorMan客房总监DirectorofHousekeeping大堂副理AssistantManager★HotelRoomClassificationHotelroomsmainlyinclude:•singleroom单人房•doubleroom双人房•standardroom标准房(twin-bedroomwithbath)•tripleroom三人间•suiteroom套房•特殊客房：如残疾人客房（HandlingRoom）•内景房（InsideRoom）外景房（OutsideRoom）角房（CornerRoom）连通（Connectingroom）相邻房（AdjoiningRoom）套房（SuiteRoom）：•普通套间（JuniorSuite）•豪华套间（DeluxeSuite）•立体套间（DuplexSuite）•总统套间（PresidentialSuite）床具种类•单人床（Twin-sizeBed）；•双人床（Double-sizeBed）：大号双人床（Queen-sizeBed）特大号双人床（King-sizeBed）•婴儿床（BabyBed）;•加床（ExtraBed）•折叠床可推动床（RollawayBed.）languagePoints1.Bewillingtohelp表示愿意帮忙我能为你效劳吗？•CanIhelpyou?•WhatcanIdoforyou?•HowcanIhelpyou,sir?•MayIhelpyou?•IsthereanythingIcandoforyou?2.I’dliketoreserveatwin-bedroomwithbath,withaview,ifpossible.reserve=book/makeareservation3.Forwhichdate?请问都是哪几天？=Whichdatewouldthatbe?=Whendoyouneedtheroom?您什么时候需要客房？4.Holdon,please…Sorrytohavekeptyouwaiting.I’mafraidweonlyhavetwosingleroomsavailableatthattime.Askaguesttowaitaminute请对方稍候•Justamoment,please.•Oneminute/moment,please.•Couldyouwaitaminute,please.•Hangon,please.tohavedonesb.doing-动词不定式的完成时态。available是后置定语，修饰rooms.意思是‘可用房间’。5.Wehavenoothervacancies.=wearebookedout.Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?)6.Couldyoutellmetheroomrate,please?roomrate房价•Thecurrentrateis$150pernight.现行房价是每个晚上150美金。•What’stheratepernight?–pernight=one/anight:每一晚7.4ooyuan/RMBpernightperroom,withbreakfast.=4ooyuan/RMBpernightperroomincludingbreakfast.–including+sth.=sth.included:包括…Wehavesixclassesaday,includingEnglish.=Wehavesixclassesaday,Englishincluded.(我们一天上六节课，包括英语课在内)8.MayIhaveyourname,please?Askaboutpersonalinformation询问个人情况•Could/Wouldyoutell/givemeyourname?请问您贵姓？•Could/MayIhaveyourname/address/telephonenumber/nationality/check-outtime?您能告诉我你的名字/地址/电话/国籍/结账离开时间，好吗？•Do/Wouldyoumindtelling/givingmeyourname,please?我可以知道你的名字吗？9.We’llgiveyouaphonetoconfirmthereservation.confirmthereservation—预定确认10.Welookforwardtoyourcoming.Farewellwords告别语•Thankyouforcallingus.多谢你打电话来。•Thankyouforchoosingusforyourservice.谢谢你选择我们为你服务。•Thankyouforusingroomservice.感谢您使用我们的客房服务。•Wearelookingforwardtoservingyou.我们期待着为你服务。Languagepoints:(1)I’dliketomodify—change修正(2)chiefofficerofGeneralElectricCompany,shanghaiBranch---办公室主任(3)chairmanoftheboard—董事长(4)upgradethedeluxesingletoajuniorsuits.把豪华单人房生为小套间。(5)Couldyoupay200yuanmoreatthecashier’stoguaranteetherevisedreservation?revisedreservation—修改预定（1）IwouldliketoreserveatwinroomatyourhotelforfournightsfromJune8,2002.（2）PleasereserveasingleroomunderthenameofMr.Lin.（3）Haveyougotanyvacanciesforthenightsof12thand13th.?I'dliketomakeareservationforthetwonights.（4）Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?)DialogueAa:Goodmorning.HiltonHotel.MayIhelpyou?b:Goodmorning.Haveyougotanyvacanciesforthenightsof12thand13th.I'dliketomakeareservationforthetwonightsa:Allright.Singleordouble-room?b:Double-roomplease.a:Yes.wehaveadouble-roomavailable.b:Isthatwithorwithoutbath?a:It'saroomwithshowerandtoilet,sir.b:Thatsoundsfine.Isthereanairconditioner?a:Yes,butofcourse.b:Howmuchwillitbeforonenight?a:Letmesee.Adouble-room$800pernight.b:Doesthatincludebreakfast?a:Yes.thatincludesacontinentalbreakfastandamorningnewspaper.DialogueAb:DoyouacceptVISA?a:Yes,wedo,whattimewillyoubearriving?b:Ishouldbetherearound5:30pmonthe12th.a:Ok,sir,CouldItakeyournameandcontactnumber,please?b:Yes,It'sJohnSmith.It'sNewYork456-122a:Couldyouspellthat,please?b:J-o-h-s-m-i-t-h.a:JohnSmith.double-roomwithbathandairconditionerforthenightsof12thand13th.b:That'sright.Thankyou.a:Thankyousir.Good-bye.I'llarrivelate,butpleasekeepmyreservation.ImadeareservationinTaipei.MynameisWangMing-Ming.I'dlikeaquietroom.I'dlikearoomontheupperlevel.I'dlikearoomwithaniceview(abalcony).Ishotwateravailableanytime?MayIseetheroom?Doyouhaveanythingbigger(better/cheaper)?I'lltakethisroom.•Wouldyoufillinthisregistrationform?•Doyouacceptcreditcards(traveler'schecks)?•Couldyoukeepmyvaluables?•Whereisthediningroom?•Whattimedoesthediningroomopen?•WhattimecanIhavebreakfast?•Isthereabeautysalon(barbershop)?•CanIhaveacardwiththehotel'saddress?•CanIgetaticketforthesight-seeingbushere?•Whereisthenearestsubwaystation?常用缩写PIApaidinadvance已预付SOPstandardoperationprocedure标准办理手续ONOonenightonly只住一夜FITforeignindividualtraveler外国散客DNAdonotarrive(No-Show)客人未到CIAcashinadvance已预付现金常用缩写CODcashpaymentondeparture离店时付现VDvacantdirty脏空房OOOoutoforder待修房DNDdonotdisturb请勿打扰C/Icheckin入住C/Ocheckout离店，走客房Moreusefulexpressions:1．I’dliketobookadoubleroomforTuesdaynextweek．下周二我想订一个双人房间。2．What’sthepricedifference？两种房间的价格有什么不同？3．Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4．IthinkI’lltaketheonewithafrontviewthen．我想我还是要阳面的吧。5．Howlongwillyoubestaying？您打算住多久？6．We’llbeleavingSundaymorning．我们将在星