8d+report(英文版本8D流程及报告解析)

8-DProblemSolvingProcessObjectives1.Providesparticipantswithhand-onexperienceusingasystematicprocessforresolvingcomplexcauseunknownsituations2.Theproblemsolvingprocessiscomposedof8systematicstepswithdecisionanalysisandproblemdefinitiontechniquesarefeatured.Itemphasizesonutilizationofcrossfunctionteamsandprovidesappropriatecompositionofthoseteams3.Thebusinessimpacttheachievementofsixsigmaqualityandultimatelytotalcustomersatisfactionbyutilizingaproblemsolvingprocesstofindrootcausesandachievepermanentsolutions8-DProblemSolvingProcess8-DProblemSolvingProcessCourseOutline1.Apply8stepsystematicprocessinidentifying,correctionandresolvingcomplexproblem2.Choosetheappropriateanalyticalandsystematicteamthroughthe8steps3.Practiceusingthe8stepsreportingsystemincludingpreparationofaconcernanalysisreport4.Workingasateam8-DProblemSolvingProcessOverviewStep1:TeamFormationStep2:DescribetheIssueStep3:ContainmentPlanStep4:RootCauseAnalysisStep5:CorrectiveActionPlanStep6:PreventiveActionStep7:VerificationStep8:CongratulationsTABLEOFCONTENTS8-DProblemSolvingProcess—OverviewStructuredTeamProblemSolvingObjective--Touseefficient,data-basedapproachforproblemsolving&correctiveactionStrategies•Learnthesystematicstepsforeffectiveteam-orientedproblemsolving•Usetheapproachasframeworkforapplyingstatistical&qualitativemethodstoyourorganization’spriorityconcern•Reporttheresultsofyourproblem-solvingeffortsfordocumentation&futurereference•Continuetoimproveyourorganizationbyapplyingthesemethods,projectbyprojecttoeachconcernonprioritylist8-DProblemSolvingProcessUsethe8STEPPROBLEMSOLVINGprocessonlywhenthecauseisunknown!!!8-DProblemSolvingProcessInhibitors1.ProblemDescribedIncorrectly-problemdescriptionwasnotclearenoughinscopefortheteamtohandle2.Problem-SolvingEffortRushed-toobtainaquicksolution,stepsintheproblem-solvingprocesswereskipped3.PoorTeamParticipation-teammemberdidnotparticipateeffectively4.NoLogicalProcess-adisciplinedsystemtoprioritize,analyze&reviewproblemwasnotavailable8-DProblemSolvingProcessInhibitors5.LackofTechnicalSkills-statistics&problem-solvingmethodswerenotknowbyteammembers6.Management’sImpatience-alllevelsofmanagementdemandtoknowexactlywhenaproblemwillbesolved.7.Mis-identifiedRootCause-apotentialcauseiscauseidentifiedasarootcause,concludingtheprobleminvestigation8.PermanentCorrectiveActionNotImplemented-arootcausemaybeidentified,butnoactiontakentoimplementthepermanentcorrectiveactions8-DProblemSolvingProcess-Systematic,yetflexible-Superiorusualmethods-Efficientinterdepartmentalcommunication-Widespreadfamiliarity-Effectivemanagementevaluation&control-Moreskills&creativity-Buy-ineasesimplementation-Gooddataisindisputable-Eliminatespersonalbiases-TiedDemmingphilosophy-Powerful&commonlyavailablestatisticaltools-STEPSprovidesframeworkforapplicationofmethods-Standardformatforreportingallaction-LaterreferenceprovidesinsighttoproblemsolutionProvideastructureCommonapproachTeamworkFactbasedQualitymethodDocumentation8-DProblemSolvingProcess---ApplyingStepsPredicatedonteamapproachUseforacauseunknownsituationwhereyouareconcernMustbedriventop-downtoprovideadequateresourcesManagementbyfactanddataRequireactionplanninganddocumentationforeachstepFocusoneffectivelyusingtheprocessnotonwritingthereportNopreconceptions!!!Step1-InitiateProjectTeamObjectiveToestablishateamofgroupofpeoplewithproduct&processknowledge,skillintheappropriatetechnicaldisciplinesandallocatedtimeandauthoritytotakeneededactiontosolvetheproblemSupportingConceptsandMethodsEmployeeinvolvement/participative,managementTeamLeadershipskillforgroupdynamicMeetingfacilitationskills8-DProblemSolvingProcess-STEP1TeamFormationStep1-Action&IssueManagementmustdetermineiftheinitialstatementofconcernisworthfurtherproblemsolvinginvestigationManagementwilldesignatetheirstafftosponsortheteamasa“champion”Teammembershallbedesignated,representingalldepartmentsthatmaybeconcernedwiththeproblemManagementshallidentifytheexpectedtimecommitmentfromteammemberandmakearrangementforpeoplestimeavailabilityTeammembermustreachconsensusonamissionstatement&goals,anddocumentitinwriting8-DProblemSolvingProcess-STEP1TeamFormationStep1-TeamCompositionMembersGoodteammemberarepersonswhoare:willingtocontributecapableofdiagnosingproblemtrainableintheuseofimprovementmethodsteamplayers,ratherthango-it-aloneTeamSize5-9memberisoptimum8-DProblemSolvingProcess-STEP1TeamFormationStep1-UseTeamApproachDeterminetheproblemneedsan8DArealltheneededareasofknowledge&experiencerepresented?Teamsizecorrect?(5/9member)Establishtime&authoritytoworkonproblemAYESNONOSelectindividualsfortheteamEstablishateamLeader8-DProblemSolvingProcess-STEP1TeamFormation-actionplanestablished-agendawrittenfornextmeeting-MinutesofpreviousmeetingavailableAEstablishteamadvisorsAreallareasoftechnicalexpertiserepresented?TeamestablishworkingrelationshipsIsteammembersclearongoing&rolesYESNONOStep1-UseTeamApproach8-DProblemSolvingProcess-STEP1TeamFormationPoweroftheTeamApproachCommitmentfrommanydisciplines(expertise)breaksdowninh