8D报告案例模板example

Note:ThisreportwhichresultsfromafailureanalysisperformedingoodfaithbySTMicroelectronicssolelytohelptheCustomerunderstandtheoriginandcauseoftheproblem.ItenablestheCustomerandSTMicroelectronicstodiscussinanamicablemanneramutuallyacceptableremedialandtechnicalactionplan.ThisreportdoesnotimplyforSTMicroelectronicsexpresslyorimplicitlyanycontractualobligationsotherthanassetforthinSTMicroelectronicsGeneralTermsandConditionsofSale.ThisreportanditscontentsshallnotbedisclosedtoathirdpartywithoutpreviouswrittenagreementfromSTMicroelectronics.Page1CUSTOMERCOMPLAINT-FINALREPORT8DReportnumber:F040358000FQS-8DGLOBALINFORMATION8DCloseDate:February04,2004CUSTOMERNAME:ARRAYELECTRONICSLTD.Customercontact:TonyChenCustomerref.:Customerpartnumber:Arearef.number:NA401012STcreator:MrGaryHUA,FieldQualityServiceAsiaPacificSTmanager:(8Dreportcreator)Mr.BtLEE,MuarplantQuality&ReliabilityStref.:F040358000FQSSTcommercialproduct:TDA2007ASTDistributionlist:MrBlanckyHO,FieldQualityServiceAsiaPacificMrsCathyLI,FieldQualityServiceAsiaPacificEDDYGAN,PDIPTESTMrGaryHUA,FieldQualityServiceAsiaPacificSPLOW,QA/FAMrAustinWU,FieldQualityServiceAsiaPacificReportapprovedby:Title:Date:Signature:BTLEECHIEFFAENGINEER04Feb04Reportpreparedby:SPLOWFAENGINEER04Feb04Page2DetailinformationComplaintinformationCustomerdate:January19,2004STcreationdate:January19,2004STevidencereceiveddate(byFARMgr.):January26,2004QuantityreceivedbyST:12QuantityaffectedatCustomer:Customerfailurerate(ppm):Originofthedefect:ManufacturingCustomersymptomdescription:Theendcusomerbelievesthisparthaspotentialrisk.Customercontact:TonyChenSTcomplaintcreatorMrGaryHUA,FieldQualityServiceAsiaPacificSTcomplaintmanager:(8dreportcreator)Mr.BtLEE,MuarplantQuality&ReliabilityDeviceinformationCustomerpart#:STcommercialproduct:TDA2007ASTrawline#:BA7A*L443CAXProductfamily(code&description):70AUDIOSYSTEMSPackage:7ASIL9Waferfab.process:OFMT/-HWaferfab.:0857AMKFAMK5'';CFMAssemblyfab.:0959MU1ASTMUAR-MALAYSIATestplant:0959MU1TSTMUAR-MALAYSIA中国3000万经理人首选培训网站更多免费资料下载请进：:1:EOS,ESD2:EOS-ESD3:EOS-ESDgeneralSampleRefQtyQAnumberTracecode19W99CE034123W99CD0341RootCause:Application/ElectricaloverstressContainmentaction:Implementationdate:None.February04,2004Correctiveaction:Implementationdate:NotApplicableFebruary04,20048DREPORTDETAILS:F040358000FQS-8DSTAnalysisresultssynopsisDominantdefectdescription:1:EOS,ESD2:EOS-ESD3:EOS-ESDgeneralSampleRefQtyQAnumberTracecode19W99CE034123W99CD03411D–Team8Dteamleader:Mr.BtLEE,MuarplantQuality&ReliabilityTeammembers:EDDYGAN,PDIPTESTSPLOW,QA/FA2D–Problemdescription中国3000万经理人首选培训网站更多免费资料下载请进：:theendcusomerbelievesthisparthaspotentialrisk.Sample:2Cust.symptomdescription:theendcusomerbelievesthisparthaspotentialrisk.Symptomcomments11unitsweretestedfailedcatastropy.Burntmarksduetoelectricaloverstresswereobserved.1unitwastestedgoodinATE.MuarFAFindings:StepsFindingsExternalvisualinspectionOnly3unitswithtracecodeW99CE0341haveunbrokenleads,theother9unitswerehavingbrokenleads.CurvetracingLeakageorshortatPin8orPin9vsgroundexceptforunitwithreference#1.X-raysNoanomalies.ATEOnlyunitwithreference#1wastestedgoodinATE,theother11unitsweretestedfail–Bin#6,#27and#28.Decapsulation-InternalvisualinspectionBurntmarkswereobservedondietopbetweenPin8andPin9railsforunitswithreference#4,#5,#10and#11.Note:Unitswithreference#1to#9arefromtracecodeW99CE0341;unitswithreference#10to#12arefromtracecodeW99CD0341.Enclosure:Pin9ofUnitReference#10中国3000万经理人首选培训网站更多免费资料下载请进：–ContainmentactionPin9ofUnitReference#11Pin8ofUnitReference#11Pin9ofUnitReference#4Pin8ofUnitReference#4Pin9ofUnitReference#5Pin8ofUnitReference#5中国3000万经理人首选培训网站更多免费资料下载请进：–CauseAreainvolvedMacroprocess:CUSTOMERLocation:CUSTOMERProcessstep:APPLICATION(EOS)RootcauseRootcause:Application/ElectricaloverstressDefectintentionallyreproduced:Escaperootcausedescription:NotApplicable.Problemrootcausedescription:NotApplicable.5D–Correctiveaction&VerificationNotApplicable.6D–ImplementationofpermanentcorrectiveactionNotApplicable.7D–PreventionRevisedQualitySystemDoc.Reference&versionchangesDateofcreate-updateErrorofprocess:NOControlplanRef.:NotapplicableErrorofapplication:YESFailureModesEffectsAnalysisRef.:NotapplicableSpecificationRef.:NotapplicableCross-fertilizationRef.:NotapplicableText-Comments:Notrequiredsincetheunitwasfailedduringthecustomer'sapplication.中国3000万经理人首选培训网站更多免费资料下载请进：–Information&ConclusionStatus:CompletedClosedate:February04,2004EstimateddateofpartsdeliveryaftercontainmentAdditionalcomments:None.ElectricalAnalysisANALYSISDATAANDRESULTS:Sampleref.:F040358000FQS-EA1-2Unitsser.no:AllunitsFailtype:StableCorrelationwithcustomer:noElectricaldefect:1-TESTING2-DCtests3-Short.Remark:AllunitsweretestedfailedcatastropyinATE.Sampleref.:F040358000FQS-EA1-1Unitsser.no:AllunitsFailtype:StableCorrel