商务英语口语培训内部资料

1初级英语口语目录LessonOne自我介绍（Self-Introduction）LessonTwo更多了解(EffectiveQuestionandAnswerTechniques)LessonThree电话技巧(Westerntelephoneetiquette)LessonFour制定日程(Settingagendaformeetings,travelandevents)LessonFive安排事物(Inviting,accepting,declining,offering,refusing)LessonSix商业用餐(Translationsonfoods,showingopinions)LessonSeven工作之余(Choosinganddevelopingtopicsofconversation)LessonEight工作面试(Jobinterview)2LessonNine办公自动化(OfficeAutomation)LessonTen商业会议(AttheMeeting)3LessonOne自我介绍（Self-Introduction）WelcomingOnbehalfof…,I’mverygladtowelcomeyou…It’sapleasuretoseeyouhere.Welcometo…Thankyouforcomingallthisway.SelfIntroductionPleaseletmeintroducemyself.I’m…Howdoyoudo?Mynameis…MayIintroducemyself?I’m…It’sapleasuretomakeyouracquaintance.Mynameis…Third-partyIntroductionIt’smypleasuretointroduceyouto…I’dliketointroduceyouto…A,letmeintroduceyouto…A,I’dlikeyoutomeet…A,Idon’tbelieveyou’veevermet…Thisis…He’sinchargeof…Helooksafter…He’sour…Director/Manager.OfferingLetmegetyouacoffee.Wouldyoulikeacoffee?Letmetakeyourcoat.SmalltalktopicsTravel4How’syourflight?Howdoyoulikeourcity?Isthisyourfirstvisitto…?Didyouhaveagoodtrip?Wasiteasytofindhere?WeatherIt’sabeautifulday,isn’tit?Iheardit’sgoingtorainthisafternoon.Myflightwascancelledbecauseoftheheavysnow.Therewillbeastormtomorrow.Finallywe’vegottenabeautifulday.Ihatethesummershere.There’stoomuchrainandit’susuallyveryhot.I’maspring/summer/autumn/winterperson.Cold,isn’tit?I’mfreezing.It’slovely/sunny/warm.Itwasdismal/cloudy/cold/damp/wet/stormy/windy.AccommodationHow’syourhotel?It’sverycomfortable/convenient/luxurious.Theserviceisexcellent.It’srathernoisy/dirty.Theserviceisratherslow.Theroomsareabitcramped.SampleDialogueA:WelcometoABC.I’mJohnSmith.Ilookaftertheaccountingdepartmenthere.B:Nicetomeetyou.MynameisSusanWong.5A:Nicetomeetyou,Susan.Howwasyourtrip?B:Slow.Itwascaughtinawfultraffic.A:Sorrytohearthat.Anyway,haveyoucheckedin?B:Yes.A:EverythingOK?B:Fine.A:Sohowdoyoufindourweather?B:It’shot.WhenIlefthome,itwasonlytendegrees.LessonTwo更多了解(EffectiveQuestionandAnswerTechniques)GreetingsGoodmorning/afternoon/evening.Howareyoudoing?How’severythinggoing?Howhaveyoubeen?Whathaveyoubeenuptolately?What’snew/cooking/grilling/goingon?Hi/Hey/What’sup!ResponsesI’mdoingverywell.Thankyou.Howaboutyourself?Okay/Notbad/Allright.Howareyou?Great!Thanks.Whataboutyou?Couldn’tbebetter!You?Sameol’.Awful./Couldn’tbeworse.6JobsWhatdoyoudo?I’mateacher/lawyer/nurse.(profession)Iworkinfinance/wastemanagement/showbusiness.(fieldofbusiness)I’minmarketing/humanresource/executiveadministration.(function)IworkfortheABCCorporation.(employer)Iworkformyselfatthemoment.(self-employed)Ilookafterthechildren./I’mahomemaker.I’mbetweenjobsrightnow.(unemployed)Howlonghaveyoubeenwiththem?Howdoyoulikeit(yourjob)?How’sbusiness?FamilyAreyoumarried?Whatdoesyourhusband/wifedo?Doyouhaveanykids?Howoldarethey?Aretheyatschool/atcollege/working?Dotheystillliveathome?SparetimeWhatdoyoudointheevenings/onweekends?Wheredoyouspendyourholidays?Whatdoyoudoinyousparetime?Doyoulikemovies/gardening/sport/cooking?7OriginsWheredoyoucomefrom?Wheredidyourfamilycomefrom?Wherewereyoubroughtup?HowyoungwereyouwhenyoumovedtoNewYork?WhichpartofChinawereyoubornin?SampleDialogueA:Whatdoyoudo?(question)B:I’mself-employed.(answer)A:That’sgreat!Ialwayswanttodothat.(comment)B:Well.It’saveryhardjobtoo.(addedinformation)8LessonThree电话技巧(makingandansweringphonecalls,westerntelephoneetiquette)AnsweringthephoneHello!Goodmorning.GrantHotel.Reception.SusanParkspeaking.HowmayIhelpyou?SusanPark’sOffice.SusanPark/Susan/Park.MayIknowwho’scallingplease?MayIknowwhatthisisinreferenceto?AskingtospeaktosomeoneMay/Could/CanIspeakto/withDr.Smithplease?ThisisJohnGreenspeaking.I’dliketospeaktoDr.Smithplease.ThisisJohnGreen.ThisisJohnGreenfromABC.IsDr.Smithin,please?IsSusanthere?Dr.Smithplease.I’mwith…andIneedtotalkwith…about…I’mrepresenting…MayIspeakwith…,please?AskingsomeonetowaitforamomentWouldyoumindholdingaminutewhileItrytofindher?Couldyouholdon,please?Pleaseholdonforasecond.One/Justamoment,please.Hangon.I’llgethim.Justasecond.Onemoment,please.I’llseeifhe’sin.9AskingthecallertoleaveamessageI’msorrybuthe’snothererightnow.MayItakeamessageorwouldyouliketocallbacklater?I’msorrybuthetiedup/busy/occupied/inameetingnow.Wouldyouliketohavehimreturnyourcall?I’mafraidhecan’tcometothephone/speaktoyou/takethecallatthismoment.Couldyoucallbackinafewminutes/later/inalittlewhile?I’msorryhe’snotansweringthephone.Perhapshesteppedoutforamoment.MayIhavehimreturnyourcall?TransferringinformationCouldyourepeatthat,please?Couldyousayitonceagain?Canyousayitlouder/slower?Haveyougotthat?Couldyoupleasespellit?Anythingelse?Wouldyoulikemetoreadittoyouagain?LetmerepeattoseeifIgetit.LessonFour制定日程(settingagendaformeetings,travelandevents)MakingappointmentI’mcallingtomakeanappointmentwithyoufornextMonday.10Iwonderifitwouldbeconvenienttomeetyoutomorrow.WoulditbeconvenientifIcallonyoutonight?CouldyouarrangeanappointmentwithMr.Greenforme?I’dliketodropbytomorrowtotalkoverourplan.IlookforwardtoseeingyouatyourofficeonJuly18.Canyousqu