Six sigma deployment practice

SixsigmadeploymentpracticeOutlineDeploymentstrategyResourceplanning福特汽車如何因應挑戰？2002年的全新挑戰交流時間DeploymentStrategyBreakthroughImprovement5SworkplaceVisualFactoryStandardizedWorkDMAICQualityToolsSixSigmaMethodologyPhaseWorldclassqualityWecan’tsustainavisualfactorywithout5SWecan’tsustainstandardizedworkwithoutvisualfactoryWecan’tsustainsixsigmawithoutstandardizedworkQualitytoolistheengine,SixsigmaisTurbo-chargeDFSSWecan’tmeetsixsigmawithoutsixsigmadisciplineDeploymentplanningflow...BlackBeltSMTraining-1monthExecutiveBriefingsBuildingInfrastructureProduct/ProcessBaselining-2month-3month-5month-6monthMeasurementiskeyintheapproachVision,Goals,Leadership,Structure,ResourcesDeploymentPlan-4monthProduct&ProcessFocusforProjectsTimelineInitialStrategyandDeploymentMetrics•80%of6-Sigmaresourcesdevotedtocustomersatisfaction•1%ofpopulationcertifiedblackbelts•Projectselectionbasedonresolutionofcustomerissue,70%defectreduction,US$50KinwasteeliminationandTGWsavings•GreenbeltstrainedandapplyingskillsHowDidWeStart-LongTermVisionandInitialStrategy20002001200220032004Startup,buildcriticalmass&infrastructureCompletedinfrastructureAndproducemeasurableresultsFullintegrationCompetitiveAdvantageDMAICDFSSCY2000-StartUpTrainCriticalMassLearntoUsetheMethodologyBuildInfrastructure14CompleteBuildingInfrastructureStartBecomingSelf-ReliantCustomer/BusinessFeelsResultsPrepareforIntegrationCY2001-Acceleration15•6-SigmaBecomesTheWayWeDoBusiness•DFSSinFullDeployment•BlackBeltsandMasterBlackBeltsStarttoBecomeLeadersatOperations•GreenBeltTrainingReachesWiderintheOrganizationCY2002-2003–FullIntegration16BecomesBenchmarkoftheIndustryIn:•TransformationSpeed•Break-throughCustomerSatisfactionandBusinessresults•SixsigmatrainingtosuppliersanddealersCY2004-Leverage17ResourcePlanningItTakesMoreThanToolstoImprove•Toensurethatthecompanydoeseventuallybreakfreeofitsrelianceonthese‘traditional’methods,itmustpossesstheresolvetoassignasufficientbodyofskilledresourcesfocusedondrivingforimprovedcapabilityandperformance•Ascapabilityincreases,thebenefitsmultiplyandproductivityofthecompanyimprovesIttakesskilledresourcestomakesixsigmahappen•Striketherightbalancebetweenimmediateandlongertermneeds•Afirefightingculture,combinedwitharelianceoninspectionasameansofdeliveringcustomersatisfaction,haslimitedthedevelopmentofmanycompanies•Ifacompanyistoprogressfrom3-4sigmacapabilitytowards6sigma,itmustfindandeliminatetherootcausesthatlimitprocess,andultimatelybusiness,capability•Whilethisistakingplace,thecompanymust,intheshortterm,protecttheinterestsofthecustomerbythecontinueduseof‘traditional’methodsResourcePlanningChallengesWhoAretheKeyPlayers?•Executives•DeploymentChampionsSM•ProjectChampionsSM•BlackBeltsSM•GreenBeltsSM•MasterBlackBeltsSM•ProcessOwners•HR•Training•Finance•IT•Communications6sProjectChampions6sDeploymentChampion(s)SMBusinessUnitLeaderCEOCorporate6sSeniorChampionSMHRDeploymentChampionSMITDeploymentChampionSMFinanceDeploymentChampionSMPRDeploymentChampionSMBusinessOperationsLeaders6sHRManager6sFinancialManagerGreenBeltsSM6sITManagerTrainingDeploymentChampionSM6sMasterBlackBeltsSM6sComm.Manager6sTrainingManager6sProjectChampionsSM6sBlackBeltsSM6sDeploymentInfrastructure6sExecutiveCouncilSixSigmaDeploymentRoles•Ownsvision,direction,integration,results•Leadschange•Projectowner•Implementssolutions•BlackBeltSMmanager•Fulltime•TrainsandcoachesBlackBeltsSMandGreenBeltsSM•Fulltime•Facilitatesproblemsolving•TrainsandcoachesProjectTeams•Project-specific•KnowledgesharingAllemployees•Understandvision•Applyconceptstotheirjobandworkarea•HelpsBlackBeltsSMMasterBlackBeltsSMBlackBeltsSMGreenBeltsSMProjectTeamMembersChampionsSMExecutivesCross-FunctionalCooperationNeededTheEvolutionofaProjectvs.LevelofResponsibility/DriveLevelofdriveTimeProjectHand-offMeasureAnalyzeImproveControl/SustainDefineHUMANRESOURCEPRACTICES30HumanResourcePractices•CareerPlanning&Development–BlackBeltcandidateselection•PromotionalPractices–Duringorafterassignment•PerformanceReview31BlackBeltAssignment24MonthsSupportStructureChampionDeploymentDirectorOrganizationMgt&PDCInput&ReviewPDC2HR/DeploymentDirectorNewAssignment3MonthsBeforeEndOfAssignmentChampionMeets/AssignsProjectManagementSelectsCandidateInput&ReviewPDC/HR/ChampionDeploymentDirectorHR32SuccessfulBlackBeltCharacteristics•Communication:–Utilizesformalandinformalwrittenandoralcommunicationstoclearlyandconciselyconveyideasandobtainrequisitefeedback.•DriveForResults:–Sustainshighintensityandfocusovertimeevenunderadverseconditionswhileallocatingtimeandresourcestodeliversuperiorresults.•ProblemSolving:–Utilizingdisciplineapproachthatdemonstratestheexpertisenecessarytoevaluatecomplexconceptsandmanagetheintegrationofsolutionsneededforsuccess.SuccessfulBlackBeltCharacteristics•Courage:–Takesbold,decisiveactiondespitepotentialconflictbasedoncalculatedriskandassumesaccountabilityforoutcomes.•FunctionalProficiency:–Appliesfunctionalknowledgeandskillstoconsistentlyachievesuccessfulresults.•Leadership:–Empatheticandinspirationalwithanabilitytoalignpeopleanddriv