Six sigma(Chinese)培训教材

SixSigmaAwarenessProgram6了解纲要2019/8/203FlextronicsCorporatePresentationSPACER…..Safety安全Purpose目的Agenda日程CodeofConduct操作代码Expectations例外Roles/Responsibilities作用/责任2019/8/204FlextronicsCorporatePresentationWHYAREYOUHERE?此行目的为何？TounderstandthewhyandhowofSixSigmasoyoucanhelptokeepourmomentumgrowing通过了解为什么及如何使用6，帮助我们保持持续增长的势头2019/8/205FlextronicsCorporatePresentationWHATYOUWILLLEARN学什么TopicOutline主题要点Duration为期1.Whatis6?(Backgroundhistory)何为6？（背景知识）-15mins2.Benefitsandadvantagesofembracing6奉行6的裨益-15mins3.Why6inFlextronics?Flextronics为什么使用6？-15mins4.Whoisin6Council?6委员会成员？-10mins5.6people’sRolesandResponsibilities6成员的作用与责任-20mins6.Understanding6methodology/concept理解6的方法论/概念-60mins7.Catapultexercise弹射练习-30minsQuestions&Answers….问题与回答2019/8/206FlextronicsCorporatePresentationWHATISSIGMA?何为西格玛？2019/8/207FlextronicsCorporatePresentationVision远景Goal目标Philosophy基本原理Metric米制Method方法Tool工具Symbol符号Benchmark基准Value评价Alevelofperformancethatreflectssignificantlyreduceddefectsinourproducts一个反映产品缺陷显著减少的性能水平Astatisticalmeasurementofourprocesscapability,aswellasabenchmarkforcomparison一种过程能力的统计测量法，如同一个对比基准Asetofstatistical“tools”tohelpusmeasure，analyze,improve,andcontrolourprocesses一套有助于测量、分析、改进及控制过程的统计“工具”Acommitmenttoourcustomerstoachieveanacceptablelevelofperformance一个达到客户满意性能水平的承诺，....Ameanstostretchourthinkingwithrespecttoquality.…一个扩展注重质量理念的方法SigmaisaletterintheGreekAlphabet为一希腊字母Whatis6?何为6?2019/8/208FlextronicsCorporatePresentationWHATISSIXSIGMA?何为六西格玛？2019/8/209FlextronicsCorporatePresentation6isThreeThings6的三层含义Astatisticalmeasurement.统计测量法Abusinessstrategy.经营战略Aphilosophy.基本原理2019/8/2010FlextronicsCorporatePresentation•Astatisticalmeasurementoftheperformanceofaprocessoraproduct;过程能力或产品性能的统计测量法；•Agoalthatreachesfornearperfectioninperformance;使性能达到几近完美的目标；•Asystemofmanagementtoachievelastingbusinessleadershipandworld-classperformance实现持久经营领导能力和世界级业绩的管理系统Whatis6?何为6?2019/8/2011FlextronicsCorporatePresentationSixSigma-BreakthroughImprovement6-突破改进12345SixSigma6ContinuousImprovement持续改进Breakthrough突破Strategy{70%}5%Time(Years)时间（年）2019/8/2012FlextronicsCorporatePresentationThe6Philosophy6基本原理Everyprocesscanbecharacterized每个过程都可描述其特征Everyprocesscanbemeasured每个过程都可测量Everyprocesscanbecontrolled每个过程都可控制Everyprocesscanbepredicted每个过程都可预测Everyprocesscanbeoptimized每个过程都可优化Everydefectcanbeprevented每个缺陷都可预防Outputs输出process过程Inputs输入Everything,whetheraninvoiceoraPCBA,isproducedthroughaprocess每样东西，无论是成品还是PCBA，都是经过程生产出来的2019/8/2013FlextronicsCorporatePresentation6Methodology6方法论“Itisadata-drivenanalysisproblemsolvingtechniquewhichundergoastructuralandSystematicApproachtoReducingDefectswhichAffectWhatisImportanttotheCustomer!”“它是由数据推动的分析问题解决的技巧，它采用结构的和系统的方法来减少缺陷，这将影响什么对客户来说是重要的！”2019/8/2014FlextronicsCorporatePresentationPremiseof66的前提Allprocessescontainvariation.Variationleadstowaste,scrap,anddefects.所有过程均有波动。波动会导致浪费、废品和缺陷。Thesesourcesofvariationcanbe:这些波动来源有可能：Identified被识别Quantified被量化Reducedbycontrol;and通过控制来减少；及Eliminatedbyprevention通过预防来消除2019/8/2015FlextronicsCorporatePresentationDefine定义what’simportant什么重要？Measure方法howwe’redoing我们如何做？Analyze分析what’swrong怎么了Improve改进byfixingwhat’swrong排除故障Control控制toguaranteeperformance保证性能3.AnalyzetheCurrentProcess123440302010210-1-2Index4C1101009080706050403020100500NormalUSLLSLMSE;GaugeR&RIdentifyKeyVariablesEstablishProcessBaselineInputTypeOutputWaxgradeSOPPreptimeAmtwaxContrPrepareReactorAcidnumberChargerateContrViscosityAgitspeedContrChargemeltedwaxReactortempRxntempContrBringtoreactiontempTempprofilePressureContrHTcoeffAirflowContr%O2inairNoiseViscosityNoiseWaxtempNoiseANtargetSOPOxidtimeAgitspeed*ContrOxidizeAcidnumberTemperature*ContrColorPressure*ContrPutinsetpointsViscosityAirflow*ContrSamplehourlyReactortemp%O2inairNoiseMonitoracidnumberTempprofileAirtempContrOffgasflowAirhumidityNoiseOffgascompHTcoeffResptimeInputTypeOutputAgitspeedContrStabtimeTemperatureContrStabilizeAcidnumberPressureContrColorAirflowContrPutinsetpointsViscosity%O2inairNoiseSlowlyreducepressReactortempAirtempContrMonitortempTempprofileOffgasflowOffgascompHTcoeffMapProductFlowProduct/ProcessFlowSummaryandAnalysisStepType:Operation¶DecisionuDelayðCust.Rec.ValueIntrin-sicRightFirstTimeDistanceTimeTotalDistanceRawCycleTimeXFactor3QTC6.Prioritize,PlanandTestProposedSolutionsSolutionImpactTimeCost821041210611.3/10InstallHeater2.RegrindBladeBasicDOEOutput12ShiftxxMachine1Machine2DecisionMatrixPullSystemPRIOROPERATIONNEXTOPERATIONGOAL1.2.RunChartKeyOutputVariables(CustomerRequirements):HowMeasuredWhenMeasured123UncontrolledInputVariables(Noise):HowMeasuredWhenMeasuredValue12345ControlledInputVariables:HowMeasuredWhenMeasuredLevel1Level212345OverallSamplingPlan:DataCollectionPlan8.MeasureProgressandHoldGains0100200300400500600700800NDJFMAMJJNDJFMAMJJActualOutlook560540520490490440ActualTargetBenchmarkOutlookFR&TDPHM*10TARGET=385BENCHMARK=200LowFlowHighTemp.HighPress.SludgeMTWHFS140120100806040200353025ObservationIndividuals76543210MovingRangeMU=29.85UCL=34.21LCL=25.49R=1.639UCL=5.3