商务英语Complaint-and-settlement

Complaintandsettlement常用术语、短语Commontermsandphrases一、claim索赔；赔偿；赔偿金compensate赔偿，补偿claim***penses理赔费用tomake/register/file/lodge/raise/bringup/a(one\'s)claim提出索赔tomakeaclaimwith(against)sb.向某方提出索赔tomakeaclaimfor(on)sth.就某事提出索赔claimsettlement理赔tosettleaclaim理赔；解决索赔（问题）entertainaclaim受理索赔admit/acceptaclaim接受索赔dismiss/rejectaclaim拒绝索赔towithdrawaclaim撤消（某项）索赔towaiveaclaim放弃索赔（要求）claimonthegoods对某（批）货索赔claimonsb.向某人（方）提出索赔claimfortradedispute贸易纠纷（引起的）索赔claimforcompensation要求补偿tomakeaninvestigation调查研究claimforshortweight由于短重而索赔claimfordamage由于损坏而索赔claimforlossanddamageofcargo货物损失索赔claimforinferiorquality由于质量低劣而索赔二、常用表达CommonExpressionsThisisaclaimonquality.这是质量索赔。Thisisaclaimonshortweight.这是短重索赔Thisisaclaimondelayedshipment.这是延期装运索赔。Claimonshortweightiscausedbypackingdamageorshortloading.短重索赔是由包装破损或装运短重引起的。Claimondelayedshipmentisthatsellersfailtomakethedeliveryaccordingtotimeschedule.延期索赔是对卖方没有按时装运货物而提出的索赔。Claimonqualityoriginatesfrominferiorqualityofgoodsorqualitychanges.品质（质量）索赔是在货物质量低劣或是质量改变的条件下发生的。买方提出索赔BuyersLodgeClaims1、Wearelodgingaclaimforshortageofweight.Wehavesubstantialevidenceforlodgingaclaim.Suchbeingthecase,wearecompelledtoreservetherighttolodgeaclaimagainstyou.Weshalllodgeaclaimforallthelossesincurredasaconsequenceofyou***iluretoshipourorderintime.2、Wehavealreadymadeacarefulinvestigationofthecase.HereisthesurveyreportissuedbyChinaCommodityInspectionBureauwhichwillsurelysupportourmind.Thecertificateshowsveryclearlythatthegoodsarenotpackedproperly.Ourinvestigationshowsthatdamagewascausedbyimproperpacking.Thereforewehavetoreferthismattertoyou.Thequalityofyourshipmentforourorderisnotinconformitywiththeagreedspecifications.Wemustthereforelodgeaclaimagainstyou.Thereisadifferenceof50tonsbetweentheactuallandedweightandinvoicedofthisconsignment.Weregrettoinformyouthatthegoodswereunderweightandwecannotbutfilealodgewithyou.3、I’mafraidyoushouldcompensateusby15%ofthetotalamount.Withrespecttoinferiorqualityofyourgoods,weclaimacompensationofUS$50,000.I\'mafraidyoushouldcompensateusby5%ofthetotalamountofthecontract.WeregisteraclaimforUS$200.4、Wehopethatyouwillseeyourwaytomakeupforthelosswesustained.Thisseemstobeaveryclearcaseandwehopeyouwillseeyourwaytomakeapromptsettlement.5、Thegoodsaredamagedchieflyduetopoorpackingwhichisnotadequatelyreinforced.Thegoodshavebeenheavilysaturatedbyrain.Thepatternisuneveninplacesandcoloringvarious.6、Wearesogladtohavesettledthecasesoamicably.卖方应付申诉SellersMeetClaims1.I'veheardthatyouhavelodgedaclaimagainstus2.Inviewofourfriendlybusinessrelations,wearepreparedtomeetyouclaim.3.WehaveseenthegoodsandagreetoreplacethedefectiveitemsassoonaswereturntoShanghai.4.Asrequested,wewillsendyouareplacementwithinaweekandhopeyouwillbepleasedwiththenewlot.5.Weunderstandyourinconvenience.6.Youmaybeassuredthattherewillcertainlybeafairandreasonablesolutiontothematter.7.Weproposewecompensateyouby5%ofthetotalvalueplusreinspectionfee.8.WeregretforthelossyouhavesufferedandagreedtocompensateyoubyUS$20,000.9Wehavereceivedthelettersgivingfulldetailsofthisclaim.10Iwanttosettleourclaimonyouforthe100tonsofbleachedcottonwaste,asperSalesConfirmationNo.1254E.11Iproposewecompensateyouby3%ofthetotalvalueplusinspectionfee.12Weregretforthelossyouhavesufferedandagreetocompensateyouby$500.卖方拒绝接受索赔SellersRefusetoAcceptClaims1.Weregretthatcannotacceptyourclaim.Wearenotinapositiontoentertainyourclaim.Butweregretourinabilitytoaccommodateyourclaim.Theevidenceyouhaveprovidedisinadequate,therefore,wecannotconsideryourclaimasrequested.2.Wedonotacceptanyclaimforcompensationforlostincurredintransit,becauseyouboughtthegoodsFOBShanghaiandonshippingquality,notonlandedquality.3.Itisclearlyacasefortheunderwriters.4.Wethinkthatthedamagemusthavehappenedintransit.5.Withoutthesurveyreportissuedbyareputablesurveyortosupportyourclaim,wecannottakeyourclaimintoconsideration.6.I’mafraidwecan’tcompensatethedamage.Thefaultliesinyouruseoftheproduct.7.Thefigureofyourallegedclaimappearstobefarabovetheactuallossyouhavesuffered,soitisoutofthequestionforustoconsiderit.8.Weregrettotellyouthatyourclaimcannotbeentertainedasitisraisedfarbeyondthetimelimitstipulatedinthecontract.9.Weregretthatyourclaimonshortagecannotbeaccepted.10.Thedamagewascausedbyroughhandlingwhenthegoodswerebeingloadedonboardshipatthedock.申诉、回应申诉信件样本ApologiesforGoodsnotinConformitywiththeSampleDearSirs，WehastentoreplytoyourletterMatch20.Wehaveinthefirstplacetoapologizetoyouforthemostunfortunateerrorthathasoccurredintheexecutionofyourorder.Wearecompletelyatalosstounderstandhowthismistakecouldnotbefoundoutasallgoodsarecheckedandcross-checkedatourforwardingdepartment.Itisthefirstcaseinalltheseyearsthatwehavecausedyoutocomplain,andweshalltakeeverycaretoavoidsuchanerrorinthefuture.Wearereallysorryforinconvenience.Inordernottogiveyoufurthertroublewehaveair-mailedanotherlotofthetableclothtodayandtheywillreachyouwithinaweek.Pleasedebituswithyourreturningchargesandothers.Letusassureyouthatweshalltakeeverycaresuchanaccidentlikethisshouldneveroccuragain.ClaimforImproperPackingDearSirsWereceivedyoucons