酒店实习生心理偏差对策分析

学号：0805324038酒店实习生心理偏差问题及对策研究ResearchonHotelInterns’PsychologicalDeviationProblemandCountermeasure学院名称：外国语学院专业名称：旅游管理年级班别：2008级姓名：杨鹏指导教师：王晶2012年5月河南师范大学本科毕业论文河南师范大学本科毕业论文I酒店实习生心理偏差问题及对策研究摘要大学生的专业实习是其在大学期间必须经历的一个过程，也是当今职业教育教学计划中的重要组成部分。尤其是对于餐饮、旅游这些操作性很强的专业而言，实习过程对实习生、企业和学校都有着举足轻重的作用。酒店实习生是一群特殊的员工，他们有着自己独特的心理活动，在实习过程中也会遇到一些特殊的心理问题，影响实习的效绩。本文从分析酒店实习生的心理问题及原因出发，根据目前酒店实习生的工作现状，针对性地提出了解决酒店实习生心理偏差问题的对策。关键词酒店实习；心理偏差；培训；管理ResearchonHotelInterns’PsychologicalDeviationProblemandCountermeasureAbstractCollegestudents’professionalpracticeisanecessaryprocessduringtheperiodofuniversity.Itisalsoanimportantpartoftheteachingplaninthecurrenteducation.Especiallyinthehighlyoperationalmajor,suchascateringandtourism,theprocessplaysadecisiverolefortheinterns,enterprisesandschools.Hotelinternsareagroupofspecialstaff,whohavetheirownuniquepsychologicalactivity.Intheprocessofpractice,theywillalsomeetsomespecialpsychologicalproblems,whichcaninfluencestudents’performancealot.Thispaper,fromtheanalysisofhotelinterns’psychologicalproblemsandthereasons,accordingtothecurrentworkingsituation,putsforwardthecountermeasureofthepsychologicaldeviationproblemoftheHotelinterns.Keywordshotelinternship;psychologicaldeviation;train;management河南师范大学本科毕业论文II目录摘要.............................................................................................................................................I目录..............................................................................................................................................II前言...............................................................................................................................................11酒店实习的内涵及善用实习生对酒店的意义..........................................................................11.1善用实习生对酒店的意义...................................................................................................21.2酒店实习对实习生的影响...................................................................................................21.2.1酒店实习对实习生的积极影响....................................................................................21.2.2酒店实习对实习生的消极影响....................................................................................32酒店实习生心理偏差问题及原因探讨......................................................................................42.1酒店实习生心理偏差表现...................................................................................................42.1.1对酒店期望过高............................................................................................................42.1.2实习生极易产生心理上的不平衡................................................................................42.1.3酒店实习生的工作积极性普遍不高............................................................................42.1.4部分实习生容易出现角色定位错误............................................................................42.1.5部分实习生表现出消极怠工的心理............................................................................42.1.6对酒店缺乏认同感和归属感........................................................................................52.1.7人际沟通障碍................................................................................................................52.2酒店实习生心理偏差问题的原因分析...............................................................................52.2.1酒店实习方面的制度不够健全....................................................................................52.2.2酒店与实习生在角色认知上出现错位........................................................................62.2.3部分学生角色调整意识不强........................................................................................72.2.4对工作的认识不到位....................................................................................................72.2.5酒店对实习生的培训不到位........................................................................................82.2.6实习生抗挫抗压能力差................................................................................................83解决酒店实习生心理偏差问题的对策探讨..............................................................................93.1学校方面...............................................................................................................................93.1.1培养专业技能和丰富专业知识....................................................................................93.1.2学校要合理选择企业作为实习基地............................................................................93.1.3学校要对实习生进行全面过程管理............................................................................93.2酒店方面.............................................................................................................................103.2.1健全沟通机制..............................................................................................................103.2.2强调人性化管理..........................................................................................................103.2.3制定实习生招聘使用计划，科学挑选实习生..........................................................113.2.4制定科学合理的激励制度，调动实习生的积极性..................................................113.2.5为实习生制定完善的培训计划......................