How-to-make-a-complaint-politely-in-English

HowtomakeacomplaintpolitelyinEnglish如何禮貌地使用英語來抱怨(中英對照)當航空公司遺失了你的行李。當旅館洗衣員燙壞了你喜愛的衣服。當計程車司機向你索取過多的費用。當你出國時有時候你會碰到不如意的事情。現在你可以做一些改變了！使用這些秘訣當你想要用英文適當的表達你的不滿。有禮貌表示抱怨，不管你所遇到的情況有多不公平。說英文時，如果你使用間接的語言你將聽起來更有禮貌些。這裡有一些例子提供你來參考︰I'msorrytobotheryou...開始說一句抱怨的話I'msorrytobotheryou讓傾聽者那天可能已經聽到很多抱怨感到放鬆。如果情況並不是那麼嚴重，就可以這樣說。例如：I'msorrytobotheryou,butIwantedabakedpotato,notfries.Canyouhelpmewiththis?每一個人寧願聽到別人詢問而不是告知！因此，試著尋求協助來表達你的不滿，你可以這樣說︰Canyouhelpmewiththis?Myshirtcamebackfromthelaundrymissingbuttons.I'mafraidtheremaybeamisunderstanding.這是一個有禮貌的說法，如果你在訂機票、旅館或餐廳時，你更可這樣說：Yourinformationiswrong.Pleasefixitnow.。當你到達的時候，並不是如你所預期，你可以這樣說。例如：I'mafraidtheremaybeamisunderstanding.Irequestedanon-smokingroom.Iunderstandit'snotyourfault...當與某人處理問題，你經常會抱怨一下，他沒有直接回覆你，而問題也不是錯在於你！這樣說，將幫助你迅速解決問題。你可以和他處理問題時告訴他，你知道錯不在他們，然後直接表達問題︰Iunderstandit'snotyourfault,buttheairlinepromisedtheywoulddelivermybaggageyesterday.Excuseme,butIunderstoodthat...千萬不要這樣說讓人感到你非常了解，並懷疑他們可能試圖想要利用你。Hey!You'retryingtocheatme!你可以間接藉由開始說明你知道什麼是對的︰Iunderstoodthatthetaxiridetotheairportwasonly25dollars.，然後給他們一個機會來回覆你。Theairlinelostyourbaggage.Thehotellaundryruinedyourfavoriteshirt.Thetaxidriveroverchargedyou.Whenyou'reabroad,sometimesthingsgowrong.Nowyoucandosomethingaboutit!UsethesetipswhenyouwanttoexpressaneffectivecomplaintinEnglish.Nomatterhowunfairthesituation,it'sbesttophraseyourcomplaintpolitely.InEnglish,you'llsoundmorepoliteifyouuseindirectlanguage.Herearesomeexamples:I'msorrytobotheryou...StartingacomplaintwithI'msorrytobotheryouputsthelistener?whomayhaveheardmanycomplaintsthatday?atease.Usethisphraseifthesituationisn'tthatserious.Forexample,I'msorrytobotheryou,butIwantedabakedpotato,notfries.Canyouhelpmewiththis?Everyonewouldmuchratherbeaskedtodosomethingthantold!Sotryphrasingyourcomplaintasarequestforhelp:Canyouhelpmewiththis?Myshirtcamebackfromthelaundrymissingbuttons.I'mafraidtheremaybeamisunderstanding.Thisisapolitewayofsaying,Yourinformationiswrong.Pleasefixitnow.You'llmostlikelyusethisphraseifyoumadereservationsforaflight,hotelorrestaurant,andwhenyouarrive,it'snotwhatyouexpected.Forinstance,I'mafraidtheremaybeamisunderstanding.Irequestedanon-smokingroom.Iunderstandit'snotyourfault...Oftenwhenyoumakeacomplaint,youdealwithapersonwhowasnotdirectlyresponsiblefortheproblem.Buttheproblemisn'tyourfault,either!Thisphraseishelpfulwhenyouneedswiftaction.Tellthepersonyou'redealingwithyouunderstandthey'renotatfaultandthendirectlystatetheproblem:Iunderstandit'snotyourfault,buttheairlinepromisedtheywoulddelivermybaggageyesterday.Excuseme,butIunderstoodthat...Usingthisphraseletsthepersonknowyou'rewell-informedandaresuspicioustheymightbetryingtotakeadvantageofyou.Don'tsay,Hey!You'retryingtocheatme!Instead,startindirectlybystatingwhatyouknowtobetrue:Iunderstoodthatthetaxiridetotheairportwasonly25dollars.Thengivethemanopportunitytorespond.