How-To-Polish-And-Handle-Glassware

GEN-0006Page1of3SSTTAANNDDAARRDDOOPPEERRAATTIINNGGPPRROOCCEEDDUURREETASK:HOWTOPOLISH&HANDLEGLASSWARE怎样擦拭和拿玻璃器皿？TASKNUMBER:GEN-0006DEPARTMENT:F&B-GeneralDATEISSUED:Mar.2008GUESTEXPECTATION:Thatthetableissetandlayoutwithclean,polishandshinyequipment.桌子上的摆位陈列干净，光洁如新。TIMETOTRAIN:30minutesWhyisthistaskimportantforyouandourguests?Answers:1.Tomaximizetheguestsatisfaction最大限度的满足客人2.Tomaketheguestfeelcomfortableandhasagoodinitialimpressionofthevenue让客人感觉舒适和给客人美好的第一印象。GEN-0006Page2of3STEPSHOW/STANDARDSTRAININGQUESTIONS1)Preparehotwater.准备热水Fillup25%ofthesoakingpanorwinecoolerwithboilingwater.(Changethewaterifitgetscold).在香槟桶或水盘中加1/4满的开水。（如果水冷了换成开水）Ifpossible,youcanputaLemonWedgeintothecooler.如果可行可以放一个柠檬角在香槟桶中。1.Whydoyouuseboilingwater?为什么要用开水？Preparelinenglasscloth.(Thesearespecialcloths)准备杯布（特别的布草）Usethedryclothtopolishglassware用干布擦拭玻璃器具Pickouttheglasswarewithstainson,returntostewardtowashagain.挑出玻璃器皿中还有食物残渣等没有洗涤干净的送给管事部再次洗涤3)Readytoclean.准备擦拭Holdtheglassstem/bottomwithoneendoftheclothoverthehotwaterandletthesteamsurroundtheglass.左手用杯布的一角,包住玻璃杯的底部，放在水蒸气上，让水蒸气环绕玻璃杯。1.Whydoyouletthesteamaroundtheglass?为什么要让水蒸气环绕杯子？4)Handlepolishedglass.拿玻璃杯Insertonecorneroftheglasscloth,bunchedintotheglassend.右手把剩下的杯布，插入到杯中,直到底部，变成一束。Puttherighthandthumbintotheglassandthefingersoutsidetheglass.右手拇指放入杯中，四指放在杯外。Movetheglassclothclockwisetopolish.顺时针方向移动杯布,来回擦拭Thebottomistobepolishedlast.最后擦拭杯子的底部或茎。Whenoneglassispolishedyoushouldliftittowardstothelighttocheckitifclean.每擦拭完一个杯子后都要举起杯子对着光线检查是否擦拭干净Ifnot,polishitagain.如果没有擦干净重复擦拭。1.Whybunchtheclothintheglass?为什么要把杯布放在杯中后变成一束？GEN-0006Page3of35)Oncefinished放杯子Putallpolishedglassesupsidedownonthetray.把擦拭好的杯子正放在干净的托盘上Alwaysholdtheglassatthestemorbottom.始终是拿杯子的底部或茎。1.Whyputtheglassupsidedownonthetray?为什么把被子正放在托盘上？2.Whyshouldyouholdtheglassatthestemorbottom?为什么拿杯子的底部或茎？Deliverytheglassware送杯子Afterfinishpolishingorfillupthetray,senttheglasswaretothesideboard.杯子擦拭完毕或托盘装满后，把杯子送到楼面工作柜这。Nowaskthetraineetopracticethetaskfromstarttoendtotestcompetency.让大家练习并考核。