IKEA NO GO_supplier booklet

1April22,2010IKEAQualityBasicStandardQUALITYcostdriverorprofitdriver?TRADINGAREAGREATERCHINA质量成本还是利润2April22,2010IKEAQualityBasicStandard+Qualityis质量是Facts实际情况IKEANOGOrequirements宜家NOGO要求IKEABasicQualityStandard宜家质量基本标准Content内容3April22,2010IKEAQualityBasicStandardSegmentArticlesSampleamountDefectsampleamountDefectrate15/2619714473.00%17/20513772.50%38/4880944154.50%46/14543817439.70%29/8038513735.60%50/7699631231.10%167/3516241171727.50%44/5363816025.10%43/50121228724.00%60/65100222722.70%73/124163536222.10%86/1064047217.80%28/28142725317.70%127/280520373614.10%112/129188724512.98%61/145155719012.20%35/5499410610.66%120/19421151989.36%60/8023071426.20%121/1651155605.19%PQAAUDITSUMMARYOCTOBER2009-MARCH20102009年十月到2010三月产品质量审核结果总结FACTS实际情况4April22,2010IKEAQualityBasicStandardOnaverage30%ofproductsshippedtoourcustomershavesignificantdefects平均30%的运送到顾客手中的产品有明显的缺陷FACTS实际情况5April22,2010IKEAQualityBasicStandardCQIAUDITSCQI审核FACTS实际情况6April22,2010IKEAQualityBasicStandardEvaluationSourcingoptionsCurrentsourcingIKEAofferStart-upAPLEvaluationSourcingoptionsCurrentsourcingIKEAofferStart-upBPLIdentificationofapproachandactionplanIdentificationofapproachandbusinessplanPDPSDPExecutionNEXTPHASEFORBUSINESSPERFORMANCE业务发展的下一步7April22,2010IKEAQualityBasicStandardCHINAQUALITYDIRECTION中国质量方向Ourbusinessstartswiththerightquality.我们的业务始于合格的质量Ifqualityisrightallotherparametersfallintoplace(lowesttotalcost).质量合格后，所有其它的指标再去依次实现（总成本最低化）Quality质量(customersuccess)(顾客满意)Price价格Logistics物流IWAY8April22,2010IKEAQualityBasicStandardSDPQUALITYWORKINGMETHODSDP质量工作方法QualityBasiclevel质量初级水平Toidentifytheimprovementpotentials识别提高潜能SDPQualityBasicStandardassessmentSDP质量基本标准评估QualityAdvancedlevel质量高级水平Toidentifyimprovementpotentials识别提高潜能IKEAQualityNOGOsaremandatory宜家质量NOGO的要求是强制性的•Management管理•StartUpProcess启动程序•SecureIncomingGoods保证原材料质量•ProductionControl生产控制•Document&SampleControl文件和样品管理•GeneralRequirements通用要求•CEPQ以顾客体验为中心的产品质量•Finalinspection最终检验•Finalinspectorsknowledgeandauthority最终检验员具备的知识和权力•Processcontrol过程控制•Nonconformingproductstobeidentifiedand/orsegregated不合格产品应该被隔离并/或隔离•Teststatussummary测试汇总•ValidIKEAproductdocumentation有效产品文件•IKEAproductrequirementsandconditionscommunicatedandagreedwithrelevantsub-suppliersIKEA产品的要求和条款应与相关的下级供应商沟通并达成一致9April22,2010IKEAQualityBasicStandardQUALITYDEVELOPMENTPROCESS质量发展流程新供应商10April22,2010IKEAQualityBasicStandardQUALITYDEVELOPMENTPROCESS质量发展流程新供应商BDM或BD与其沟通SDP的质量要求SDP质量评估符合NOGO的要求是否首次发货的决定是否供应商执行整改措施被IKEA或第三方核准登记SDP质量评估的结果并且对新的质量评估的日期达成一致，自第一次发货的日期不晚与12个月供应商发展流程供应商的业绩下滑.不能完全符合NOGO的要求确定的质量发展策略IKEA的要求SDP质量评估（基础的/高等的）识别可能的改进登记SDP质量评估的结果供应商潜在的改进项目11April22,2010IKEAQualityBasicStandardFROM从Focusonconformitytostandard...关注对标准的符合性Staircase:ISQAP(QMUST-QWAY-4SIP)阶段性的体系：ISQAP(QMUST-QWAY-4SIP)LimitedconnectionstoKPIs…有限的KPI关联Pushfromauditors...推进来自于审核员Finddeviations...发现不符TO到FocusonreductionofCOPQandincreasedcustomersatisfaction(CEPQ)关注于降低COPQ和提高顾客的满意度Improvementpotentials改进潜在的问题BasedonKPIs基于KPIPullfrombusinessneedsandchallengeandsupportfromassessors推进来自于业务需要和机遇以及评估员的支持Identifypotentialstoimprove识别潜在的改进IT’STIMETOCHANGE…现在是该改变的时刻了12IKEAQualityBasicStandard1.TheproductshallfulfilCustomerExperiencedProductQuality(CEPQ).产品应满足顾客体验的产品质量GO/NOGOrequirementsGO/NOGO要求Everyproductcounts基于每一个产品CustomerExperiencedProductQuality.Tested,approvedanddocumented顾客体验的产品质量，通过测试的，批准并备案的Well-designed设计优良CustomerFriendly受顾客欢迎Fitforuse–e.g.correctmaterialsProtective,neatandcleanpackaging适于使用-例：正确的材料保护性好，干净整洁的包装Goodlook,touchandfeelInformativeproductcommunication良好的外观和触感全面的产品信息的沟通SustainablematerialsEasytobuyandhandle可持续的材料容易购买和搬运EasytorecycleEasytoassembleandinstall易于循环易于组装和安装Easytouse,cleanandmaintain易于使用，清洁和保养DurableandFunctional耐用且功能性好Safetouse使用安全FulfilsfunctionalexpectationsNoriskofinjuries达到所期望的功能没有伤害的风险StandeverydaywearandtearFreefromharmfulchemicals经得起每天的使用无有害的化学品GoodworkmanshipNon-allergenic良好的做工不易引起敏感或过敏PossibletodisassembleandLowemissionsreassemble低释放量可以拆卸和再次组装13IKEAQualityBasicStandard2.AllproductsshallpassFinalInspectionincludingVehicleandLoadingInspection.所有的产品都应通过最终验货包括运输和装卸的检验GO/NOGOrequirementsGO/NOGO要求14IKEAQualityBasicStandard3.FinalInspectorsshallhavetheknowledgeofIKEAproductrequirementsaswellasCustomerExperiencedProductQualityandhavetheauthorityfromtopmanagementtoblockinspectedbatch.FinalInspectorsshallbecalibratedwithanIKEArepresentative.最终验货员应知晓IKEA产品的要求和以顾客体验式质量的要求，并且被最高管理层授权可以挡货。最终验货员应该与IKEA的相关人员校准。GO/NOGOrequirementsGO/NOGO要求15IKEAQualityBasicStandard4.SpecialprocessesaccordingtoappendixesshallbeimplementedinordertosecurehealthandsafetyforIKEACustomers.为确保顾客的健康和安全，特殊的工艺应按照规定的要求执行GO/NOGOrequirementsGO/NOGO要求•GluingProcesses上胶•UVLacqueringUV漆•WaterborneLacquer水性漆•TextileProcesses纺织品加工•MetalCoating电镀•Plasticprocesses塑料加工•PUFoamprocessesPU海绵加工16IKEAQualityBasicStandard5.Non-conformingproductsshallbeidentifiedand/orsegregated.不合格的产品应被识别并/或着隔离GO/NOGOrequirementsGO/NOGO要求17IKEAQualityBasicStandard6.TheIKEASuppliershallhaveadocumentedteststatussummarywithallrequiredvalidtestreports,selfdeclarationsandcertificatesofcomp