商沟-终结版

11.0Introduction1.1PurposeThepurposeofthereportissurveyingthewholeenvironmentofWanliustudentdormitory.BecauseanumberofHNDstudentsliveinWanliustudentdormitory.Torealizeandgraspingtheideasofstudents,andWanliustudentdormitoryenvironmentexistingproblems.1.2IntendedReaderTheintendedreadersofthereportarestudentswholiveinWanliustudentdormitory.Incollege,thebiggestcustomergroupisstudent,becausetheythinkthelivingenvironmentqualityisveryimportant.1.3BriefIntroductionThereportistointroducethecustomerserviceincollege.MaininvestigationisWanliustudentdormitorywholeenvironment,whichincludesinternalandexternalenvironment.ThroughquestionnairesandinterviewtoreflectWanliustudentdormitoryproblems,complainsandadvisesfromstudents.2.0Procedures·Anumberofbooksoncollegeservices.·Searchforinformationonwebsites.·Informationwasgainedfrominterviewswithstudentsorsendoutalotofpiecesofquestionnaire.3.0LiteratureReview3.1CustomerserviceincollegeIncollege,therearesomecustomerservices.Suchas,dormitory,library,canteen,sportscentral,andsoon.Collegeserviceisvarious,convenientthestudyandlife2ofstudents.Usingcardautomaticprepaidphoneservice,thiswillsavetimeandschoollaborcosts.Schoolhospital,notonlytreatsomecommondiseasesbutalsostudentscansavemoneyforstudents.Campusnetworkishelpforstudentstolearn,alsosettheATM,safeandconvenient.Studentsalsocandoexercisesinsportscentral,etc.3.2CustomersThecustomersarestudentswhostudyingattheuniversitystudents.Soiseachschoolresponsibilityandobligationthatprovidesstudentswithexcellentservice.3.3CustomerservicesinstudentdormitoryInmostcollege,studentdormitoryhaveclearlyrules.Inordertomaintainstudentdormitorynormallearninglifeorderandcreatenicelivingenvironment,makeasetofrulesofstudentdormitory.Suchas,notallowtheexternalpeoplewalkintothedormitoryrandom,studentdormitorybuildingforbiddentostaywithintheoppositesexandsoon.InPekingUniversitystudentdormitorythereisamanagementregulation.BelowareseveralrulesofPekingUniversitystudentdormitory.“First,consciouslyabidebyregulationsonthemanagementofstudentsdormitoryreceiveavisitor,receiveavisitorshouldactivelyproducecertificates,thebuildingtubepersonnelregistrationapprovedrearcanenterinside,22:00banninginthedormsreceivingvisitors,maleguestwithoutbuildingtubepersonnelagreeisallowedtoenterthegirldormitory.Second,maintainthepublichealthenvironmentanddevelopthegoodhygienichabit.Prohibittowardthestairswithinthecorridorsplashed,pileduptrash,Banonbuildingincooking,prohibitedwillremaininthepoolofwashonehandsandfacefoodintoprohibitioninbalcony,withinthecorridorstackedwasteandsuspensioninterfereswiththemuchmoreitems.Third,Strictlyfollowthestudentdormitorycivilized3healthassessmentofregulations,activelyadvocatedthecheck-inconsciouslynurturancecivilizedspeakhygiene,disciplined,respectteachers,solidarityandlovethecollectiveofgoodstyle,indoorhealthturnsondutyconscientiouslyneatandclean,donotpileuponthedeskbedsundry.Fourth,thestudentdormitorybuildingstrictlyforbiddenstaywithoppositesex.”(SeeBibliography)3.4CustomerserviceincanteenIncanteen,alsothereisasetruleofmanagement.Firstofall,thefoodsafetyisthemostimportantthingforstudents.Duringcollege,keephealthyforbetterlearning.Goodcleanisthekeytoensurefoodsafety.Sothedirectorofcanteenneedensurecanteenofenvironmentalhygieneandstaffpersonalhygiene,improvingthequalityofemployees.Thefoodmustbefresh,buyersmustberesponsible.Secondly,thestudentcanteenfoodshouldbediversified,providediversifiedservicesforstudentsfromdifferentplaces.BelowaresomerulesofUniversitiesofChinaofstudentcanteensystem.First,canteenfoodsafetyandhealthworkingisdiningroomintheworkoftheessence,eachareaofallkindsofsanitationfacilities,eachdetail,tablewarecleaninganddisinfection,use,recoveryandsoon.Second,keepchangeclothesroomofstaff,toilets,restarealayoutclean,trainingstaff,letemployeesknoweachrulesandregulations,understandingthejobrequirements.Third,strictlycontrolthefoodpurchasing.Fourth,studentcanteenservicefunctionandclassshouldbediversified,especiallypayattentiontosolveproblemsofdomesticdifficultystudents.Adheretothebasicrestaurantmainly.Respectedandsatisfactionwithdifferentindividualtasteseatinghabitsrequire.(SeeBibliography)3.5TheimportanceofcustomerserviceincollegeCustomerserviceincollegeisveryimportant.Mostpersonsoftheschoolarestudents,thebiggroupsaswellasthelargestcustomergroup.Excellentcollege4servicescannotonlypromotetheimageofwholeschool,alsocancultivatecivilizedstudents.Excellentcustomerservicecouldattractandretaintalents.Studentsshouldreceivethebestcampusserviceasthebiggestcustomergroup.BelowinformationwerefoundinInternetapassageabouttheimportanceofcollegecustomerservice.“Thecreationofacustomerservicecollegeculturehasfar-rangingbenefits.Itbuildsareputationofserviceexcellencethatpermeatesthelargercommunity.Agreatimageasaninstitutionthatcaresaboutitsstudentcustomersattractsstudentprospectsandcontributestoapositiveexperience,fromfirstcontactthroughtograduationandbeyond.Thebottomlineis,inthebestsenseofthemetaphor,thatcollegesmustseizeeveryopportunitytovaluetheircustomers,potentialc