项目管理PPT Chapter 7 Project Quality Management

Chapter7–ProjectQualityManagementProjectScopeProjectCostProjectQualityProjectTimeTheinteractiverelationshipofprojectfactorsforintegrationmanagementProjectIntegrationManagementEconomicQualityCostCQQualityCostC0EconomicQualityIllustrationofBenefit/CostAnalysisQualityFailureCostQualityAssuranceCostTotalQualityCostQualityL2QualityL11.Concept–Qualityobjectivesareapprovedinconceptualstagebyprojectowner–Responsibilitytoprojectquality•Entireorganization•owner•ProjectManager•DesignandTestSpecifications–engineer–PreventionChapter7–ProjectQualityManagementChapter7–ProjectQualityManagement1.Concept–Includesallactivitiesoftheoverallmanagementfunctionthatdeterminethequalitypolicy,objectives,andresponsibilities.–Theseareimplementedbyqualityplanning,qualitycontrol,qualityassurance,andqualityimprovement2majorprocesses–QualityPlanning•identifyingqualitystandardsthatarerelevanttotheproject(Plan),byProjectManager,ProjectOwner–QualityAssurance•evaluatingoverallprojectperformancetoprovideconfidencethatprojectwillsatisfyrelevantqualitystandards;byProjectTeamChapter7–ProjectQualityManagement2majorprocesses–QualityControl•monitoringspecificresultstocomplywithqualitystandardsandeliminatingunsatisfactoryperformancecauses;byProjectManager,ProjectTeam•Mustaddress(do)themanagementoftheprojectandtheproductoftheprojectChapter7–ProjectQualityManagement3.QualityPlanning•Inputs–QualityPolicy–ScopeStatement–ProductDescription–StandardsandRegulations–OtherProcessOutputs•processesfromotherknowledgeareas(procurementplanning)Chapter7–ProjectQualityManagement3.QualityPlanning•Tools&Techniques–Benefit/CostAnalysis–Flowcharting–ExperimentsChapter7–ProjectQualityManagement3.QualityPlanning•Outputs–QualityManagementPlan•organizationalstructures,responsibilities,procedures,processesandresourcesneededtoimplementqualitymanagement–OperationalDefinitions•defineshowanitemismeasuredbythequalitycontrolprocess.Chapter7–ProjectQualityManagement4.QualityAssurance•Inputs–QualityManagementPlan–Qualitycontrolmeasurements(testing)–Operationaldefinitions(howanitemismeasuredbythequalitycontrolprocess)Chapter7–ProjectQualityManagement4.QualityAssurance•Tools&Techniques–Qualityplanningtools&techniques•Outputs–QualityimprovementsChapter7–ProjectQualityManagement5.QualityControl•Inputs–Workresults•includeprocessandproductresults–QualityManagementPlan–OperationalDefinitions–ChecklistsChapter7–ProjectQualityManagement5.QualityControl•Tools&Techniques–Inspection–Statisticalsampling–Flowcharting–TrendAnalysis•forecastfutureoutcomesbasedonhistoricalresultsChapter7–ProjectQualityManagement5.QualityControl•Outputs–QualityImprovement–Rework–Completedchecklists–ProcessAdjustmentsChapter7–ProjectQualityManagement