Chapter2GlobalE

.Word资料Chapter2GlobalE-BusinessandCollaboration1)Seniormanagementisresponsiblefordirectingtheday-to-dayactivitiesofthebusiness.Answer:FALSEDiff:1PageRef:44-452)Operational-levelmanufacturingsystemsdealwiththefirm'slong-termmanufacturinggoals,suchaswheretolocateanewplant.Answer:FALSEDiff:2PageRef:453)Transactionprocessingsystemsaremostcommonlyencounteredattheseniormanagementlevelofanorganization.Answer:FALSEDiff:2PageRef:474)TPShelpmanagersmonitorthefirm'srelationswiththeexternalenvironment.Answer:TRUEDiff:3PageRef:485)Ahotelreservationsystemisatypicalexampleofamanagementinformationsystem.Answer:FALSEDiff:2PageRef:48-496)Thedecisiontograntcredittoacustomerisnormallymadebyaseniormanager.Answer:FALSEDiff:2PageRef:477)Transactionprocessingsystemsarethebasicbusinesssystemsthatservetheoperationalleveloftheorganization.Answer:TRUEDiff:2PageRef:478)Managementinformationsystemsprimarilysupportnonroutinedecisionmaking.Answer:FALSEDiff:2PageRef:499)MostMISsusesophisticatedmathematicalmodelsorstatisticaltechniques.Answer:FALSEDiff:2PageRef:4910)Decidingwhethertointroduceanewproductlineistheresponsibilityofanoperationalmanager.Answer:FALSEDiff:2PageRef:4511)Decision-supportsystemshelpmanagersmakedecisionsthatareunique,rapidlychanging,andnoteasilyspecifiedinadvance.Answer:TRUEDiff:1PageRef:4912)Decision-supportsystemsoftenuseinformationfromexternalsources.Answer:TRUEDiff:2PageRef:5013)ESSsaredesignedtoservethemiddlemanagementoftheorganization.Answer:FALSEDiff:2PageRef:5114)ESSsaredesignedtoincorporatedataaboutexternalevents,buttheyalsodrawsummarizedinformationfrominternalMISandDSS.Answer:TRUEDiff:2PageRef:5115)ESSsaredesignedprimarilytosolvespecificproblems.Answer:FALSEDiff:2PageRef:5116)Informationsuppliedbyanenterprisesystemisstructuredaroundcross-functionalbusinessprocesses..Word资料Answer:TRUEDiff:2PageRef:5417)Supplychainmanagementsystemsaremoreexternallyorientedthanenterprisesystems.Answer:TRUEDiff:2PageRef:5518)Knowledgemanagementsystemsareusedtogatheranddistributethefirm'sessentialoperationaldata,suchassalesreports.Answer:FALSEDiff:1PageRef:5519)Cellphonesareoneofthetoolsfirmsusetosupportteamworkandcollaboration.Answer:TRUEDiff:1PageRef:6020)Thefivebasicentitiesthatmakeupanybusinessaresuppliers,customers,employees,productsandservices,and:A)itsenvironment.B)manufacturingandproduction.C)salesandmarketing.D)invoicesandpayments.Answer:DDiff:2PageRef:4221)Promotingtheorganization'sproductsorservicesisaresponsibilityofthe________function.A)financeandaccountingB)humanresourcesC)manufacturingandproductionD)salesandmarketingAnswer:DDiff:1PageRef:4322)Checkingforproductqualityisanactivityassociatedwiththe________function.A)financeandaccountingB)humanresourcesC)manufacturingandproductionD)salesandmarketingAnswer:CDiff:1PageRef:4323)Whichofthefollowingisacross-functionalbusinessprocess?A)HiringanemployeeB)IdentifyingacustomerC)FulfillingacustomerorderD)CreatinganinvoiceAnswer:CDiff:2PageRef:4424)Employeesthatassistwithpaperworkatalllevelsofthefirmarecalled:A)dataworkers.B)knowledgeworkers.C)operationalmanagement.D)serviceworkers.Answer:ADiff:1PageRef:4525)Thethreeprincipallevelsofhierarchieswithinabusinessorganizationare:A)management,knowledgeworkers,andserviceworkers.B)seniormanagement,middlemanagement,andoperationalmanagement.C)management,dataworkers,andoperationalmanagement.D)seniormanagement,operationalmanagement,andworkers.Answer:B.Word资料Diff:2PageRef:4526)Keyforcesinabusiness'simmediateenvironmentinclude:A)regulations.B)technology.C)economy.D)politics.Answer:ADiff:3PageRef:45-4627)Engineersandarchitectsareexamplesof:A)seniormanagement.B)productionworkers.C)knowledgeworkers.D)middlemanagement.Answer:CDiff:1PageRef:4528)Whichofthefollowingisanexampleofakeyforceinafirm'sbroader,lessimmediateenvironment?A)stockholdersB)regulationsC)shippingfirmsD)economictrendsAnswer:DDiff:3PageRef:4629)Acomputerizedsystemthatperformsandrecordsthedailydealingsnecessarytoconductbusinessisclassifiedasa(n):A)executivesupportsystem.B)management-levelsystem.C)decisionsupportsystem.D)transaction-processingsystem.Answer:DDiff:1PageRef:4730)Whichtypeofsystemwouldyouusetochangeaproductionscheduleifakeysupplierwaslateindeliveringgoods?A)ESSB)TPSC)MISD)DSSAnswer:BDiff:2PageRef:47-4831)Arelocationcontrolsystemthatreportssummariesonthetotalmoving,house-hunting,andhomefinancingcostsforemployeesinallcompanydivisionswouldfallintothecategoryof:A)knowledgemanagementsystems.B)transactionsupportsystems.C)executive-supportsystems.D)managementinformationsystems.Answer:DDiff:3PageRef:4832)Thetermmanagementinformationsystemsdesignatesaspecificcategoryofinformationsystemsserving:A)integrateddataprocessingthroughoutthefirm.B)transactionprocessreporting.C)seniormanagementD)middlemanagementfunctions.Answer:DDiff:1PageRef:48.Word资料33)Thesesystemsaredesignedtosummarizeandreportonthecompany'sbasicoperations.A)ManagementinformationsystemsB)Decision-supportsystemsC)ExecutiveinformationsystemsD)TransactionprocessingsystemsAnswer:ADiff:2PageRef:4834)________supportmakingdecis