酒店英语unit5-Room-Service

HotelEnglishRoomServiceLessonPlan•Warmup--poems•BackgroundInformation•VocabularyStudy•UsefulSentences•ReadingDialogues•Listeningpart•Roleplay•HomeworkDoyouknowthefollowingequipment?airconditioningdressingtablestools▲Backgroundinformation:Doyouknowthefollowingequipment?luggageracktablelamp▲Backgroundinformation:towelhoteldisposableVocabularyStudy•Knobn.•Canv.•Prapefruitn.•Freezev.•Baconn.•Toastn.•Marmaladen.•Selectionn.•Sweetenv.•Unsweetenv.•门把•把……装成罐头•柚子•冷藏,冷冻保藏•咸肉•烤面包片•橘子酱•选择•使甜,变甜•去糖VocabularyStudy•blackcoffee•boxlaunch•breakfasttray•cereals•chickencongee•doorknobmenu•especialpromotion•freshfruitjuice•freshfruitplate•freshlygroundedcoffee•黑咖啡，无糖咖啡•（午餐）盒饭•早餐托盘•谷物类•鸡肉粥•早餐送餐菜单•特别推荐•时令鲜果汁•时令鲜果•新鲜现磨咖啡VocabularyStudy•instantcoffee•milkjug•plainyoghurt•teaspoon•friedegg•overeasy•sunnysideup•scrambledegg•poachedegg•portion•速溶咖啡•牛奶壶•原味酸奶•茶匙•煎蛋•（蛋）双面煎•单面煎•炒蛋•水煎蛋•一份VocabularyStudy•serving•roomservicesupervisor•snackbar•specialtychef•short-ordercook•roomservicemenu•telephoneorder-taker•theAmericanbreakfast•theChinesebreakfast•theContinentalbreakfast•一份食物•客房送餐主管•快餐部•特色菜厨师•点快餐•送餐菜单•电话服务员•美式早餐•中式早餐•欧式早餐1.FunctionalSentences接听预接听预定电话定电话RoomService.CanIbeofyourassistance?RoomServRoomService.CanIbeofyourassistance?RoomService.MayIhelpyou?RoomService.LiHong’sspeaking.CanIhelpyou?RoomService.WhatcanIdoforyou?MayIhelpyou?RoomService.LiHong’sspeaking.CanIhelpyou?RoomService.WhatcanIdoforyou?询问客人想点什么•MayItakeyouordernow,sir?•Couldyoutellmeyourordernow,sir?•Whatwouldyoulike,madam?•Whatwouldyouprefer,Mr.White?•Whatwouldyoulike,sir?•Whatkindofbreakfastwouldyoulike?•Teaorcoffee,please?•Whatkindofjuicewouldyoulike?•Whatkindofchickenwouldyoulike,grilledorfried?•Isitbacon,sausageorham?•Isitorangejuiceorgrapefruitjuice?•Isitsoft-boiledeggorhard-boiledegg?•送餐时间•Itwilltaketenminutestoprepare.•Itwilltaketenminutestosendtoyourroom.•Itwilltakeonlyfiveminutestosendtoyourroom.•Itwillbesetuptoyourroomimmediately.•We'llbringituprightaway.•Thedishwillbesenttoyourroomwithin15minutes.•放餐位置•WhereshallIputyourbreakfast,sir?•Wherewouldyoulikemetoputyourdish,sir.•MayIputithere,madam?•询问房间号•MayIhaveyourroomnumber/name,sir?•Couldyoutellmeyourroomnumber,madam?•Yourroomnumber,please?Answerthefollowingquestionsa.Howwouldyouintroduceroomservicetoyourguest?b.Whatwouldyousaytotellyourguesthowtousethedoorknobmenuinthehotel?c.You’reworkingintheroomservicesection.Whenthetelephonerings,whatwouldyousay?d.Whentheguesttellyouyou’dliketohavesomefoodanddrinksinhisroom,whatwouldyousaythen?e.Ifyouwanttoknowwhentheguestwouldyoulikehisbreakfast,whatwouldyousay?CaseStudy—DialoguesDialogue1DoorknobMenuServiceContext:Mr.Whitewanttohavebreakfastinhisroomtomorrow,sohetelephonestheReceptionandtalkstotheclerkaboutit.LiFei’sansweringthephone.Staff:Goodmorning.Reception.MayIhelpyou?Guest:Goodmorning.It’sMr.WhiteinRoom489.CanIhavebreakfastinmyroomtomorrowmorning?Staff:Certainly,Mr.White.Breakfastcanbeservedinyourroomfromseven0’clocktoten.Ourhotelhasverygoodroomservice.Guest:WhenshallIorderthat?Staff:Youcanuseourdoorknobmenuifyou’dlike.Pleasechecktheitemsyouwouldliketohaveforbreakfast.markdownthetime,andhangitoutsideyourdoorbeforeyougotobed.Guest:Isthereanyotherwaytohaveroomservice?Staff:Yes,Mr.White.Youmayhavebreakfastarrangedonthephone.TheextensionnumberforroomserviceIs6.Guest:Thankyouforyourinformation.Bytheway,whatshallIdowiththeplateswhenwefinisheating.Staff:Youmayjustleavethemintheroomorputthemoutsideyourdoor.We’lltakecareofit.Guest:Thankyouverymuch.Staff:You’rewelcome.HaveapleasantstaywithusDialogue2TakingTelephoneOrdersforBreakfastContext:Mr.WhitecallsRoomServiceforhisbreakfasttomorrowPre-readingquestions:1)WhataretheordersgivensbyMr.White?2)Whatotherinformationshouldtheclerkgetwhentakingorders?Guest:Hello,RoomService.ThisisRoom489.We’dliketoorderbreakfastfortomorrow.Staff:Yes,sir.Whatwouldyoulike?Guest:We’dliketostartwithfruitjuice,orangeformeandgrapefruitformywife.Freshjuice,please.Notcannedorfrozen.Staff:Right,sir.Onefreshorangeandonefreshgrapefruit.Guest:Good.Andthenbacon,eggandtomatoforme,twosoft-boiledeggsformywife.Andtoast,butter,andmarmalades.Doyouhavedifferentmarmalade?Staff:Yes,sir.We’llputaselectionofpreservesonyourtray.Andisitteaorcoffee?Guest:Onecoffee,withmilkandonehotchocolate,unsweetened,please.Staff:Certainly,sir.Andwhenisitfor,please?Guest:Oh,about8:30a.m.Wouldbefine?Staff:Fine,andcouldIhaveyournameandroomnumber,please?Guest:It’sMr.andMrs.White,Room489.Staff:Thankyou,Mr.White.Context:Mr.WhitecallsRoomService.LiFei,theclerk,istakingtheorderonthephone.Pre-listeningquestions:1)WhatarethedishesorderedbyMr.White?2)Whatishisroomnumber?Dialogue3TakingTelephoneOrdersforSupperStaff:RoomService.LiFei’sspeaking.HowcanIhelpyou？Guest:Yes,myfamilyandIwouldliketohavesupperinmyrooms.We’dlike,let’ssee,twotomatosoups.Staff:Twotomatosoups,sir.Guest:Andtwoconsommes.Staff:Twoconsommes.Guest:Thenforthechildren,thegrilledsausageandonevealsalmon.Staff:Onegrilledsausageandonevealsteak.Guest:Andforus,thewildduckwithgreensaladandonesmokedScottishsalmon.Staff:Anythingtodrink,sir?Guest