组织行为学

agreeableness随和的性格applepolishing拍马屁hindrance阻碍性压力源culturalvalues文化价值取向value-perceptiontheory价值认知理论starperformer佼佼者knowledgeworkers知识工作者faultyattributions错误归因self-regulation自我调控distributivejustice分配公平politicaldeviance政治行为偏差emotionallabor情绪劳动thenumberoneperson一把手organizationalcommitment组织承诺self-servingbias智力偏差competencymodels胜任力模型jobcharacteristicstheory工作特征理论jobanalysis工作分析jobsharing工作分享personality个性psychologicalwithdrawal心理退缩jobsatisfaction工作满意度organizationalbehavior组织行为学culturalvalues文化价值取向challenge挑战压力源empathy同理心starperformer佼佼者roleambiguity角色模糊tacitknowledge隐形知识wait-and-seeattitudes观望的态度self-knowledge自我认知thenumbertwoperson二把手diversityculture多元文化aself-deprecatingsenseofhumor自嘲rationaldecision-making理性决策individualdifferences个体差异sub-culture亚文化ethicalbehavior伦理道德行为taskperformance任务绩效withdrawalbehavior退缩行为roleconflicts角色冲突emotionalintelligence:是指人具备了了解和认知自我和他人情绪的能力，以及管理自我和他人情绪的能力self-servingbias:人们将自己的错误归因于外部因素，而将成功归功于内部因素ethnocentrism:一种相信自身种族或族群是极为重要的，并认为其他族群都和自身族群有关联性的倾向organizationalculture:是指组织中有关规则、标准和价值的共享社会知识，用以影响员工的态度和行为jobperformance:整体员工行为的价值表现，它可积极地或者消极地促进组织目标的实现stress:当个人面对利益攸关的需求时所产生的心理反应，应对此需求将超过个人的承受能力和可用资源organizationalcommitment：就员工而言，他们要继续留在组织中的愿望trust:基于对管理当局的行为和意图的积极期望，从而对其不再防备的意愿1)Whatdoesphysiologicalwithdrawalinclude?2)Whatdoespsychologicalwithdrawalinclude?3)Whatdoesthesentence“Organizationsarenolongerbuiltonforcebutontrust”mean?4)WhyisemotionalintelligencemoreimportantthanIQforleaders?5)Whydoesemotionalintelligenceplayanincreasinglyimportantroleatthehighestlevelsoftheorganization?6)Whydoesself-regulationmattersomuchforleaders?7)Whyislearningimportant?8)Howimportantistrust?9)Howimportantisorganizationalculture?