Effective Communication

EffectiveCommunicationM&CM&CSep.2009WelcometoparticipateVibrateyourmobilephoneTakephonecalloutsidethemeetingroomActiveparticipationTeamworkRespectyourpeersM&CSep.2009WelcometoparticipateWritedownyournameonthepaperWhat’syourexpectationforthecourse?M&CSep.2009Let’sPlayaGameDivide3groupsThelastoneofthegroupwillbegivenanumberStandinalineandfacetoyourpeers’backThelastonetellyournextpeerwhatthenumberis.NOVOICE5minspreparationand5minsfinishthegameM&CSep.2009What’sCommunicationCommunicationistheexchangeofmessagesbetweenpeoplesforthepurposeofachievingcommonmeaning.Oritcandefineastheprocessbywhichinformationisexchangeandunderstoodbytwoormorepeople.M&CSep.2009ImportanceofCommunicationWemustcommunicateYou’recommunicatinganywhereandanytimeYoumustaffordtheresultsandaccountabilityRelatedtoyourharmonizepersonalrelationshipMakeyoumoreinfluenceImpactyourfuturedevelopmentM&CSep.2009GroupdiscussionThecharactersofexcellentcommunicatorM&CSep.2009HowtolearncommunicationCopyingUnconsciouslyRe-learnConsciouslyChoosecommunicationwaysM&CSep.2009ThemeaningofCommunicationM&CSep.2009GroupdiscussionConfusionofCommunicationM&CSep.2009TheMythofCommunicationIcommunicateIwantWhatIsayandlistener’sunderstandisthesameIusuallyfocusonthecontentbutnotthewayCommunicationistheprocessspeakerstelllistenersbyoneway.……..M&CSep.2009CommunicationCommunicationoriginfromLatin,represent“ToShare”Communication=ToShare(Information)M&CSep.2009TheessenceofCommunicationToShareTounderstandTohavepatienceTofeelcomfortableM&CSep.2009LetusshareNow,dowehaveanyspecificobstaclestoimpactourcommunicationeffect?M&CSep.2009WhycannotcommunicateWordsdifferenceUnequalinformation:FactvsViewpointDifferentpeople:Senseofword/Formerexperience/Chemistry(个性不合）DifferentspeedDifferentstatusinorganizationTimedifferenceHiddenAgenda（另有企图）M&CSep.2009ObstacleofCommunicationUnfaircomparison同“性”相吸，异“性”相斥BeprejudicedbyfirstimpressionsEmotionimpactIntentionandBehaviorM&CSep.2009Intention/BehaviorCommunicationisyourresponseaccordingtotheothersideTheothersidealsoresponseaccordingtoyourbehaviorbutnotyourintentionYourintentionisgoodbutnotrepresentyoucangetpositivefeedback.M&CSep.2009CommunicatebaseontrustMaximizedResultsResult=Task+TrustM&CSep.2009PurposeofcommunicationIWin/UloseWin/WinLose/LoseILose/UWinHighWorkLowRelationshipHighM&CSep.2009QuestionWhydoIACCEPTyou?M&CSep.2009EnhanceEmotionalAccountKnowothersandinteractpolitelyPayattentiontodetail,domorechipsKeeppromiseClarifyrightexpectationConsistentbehaviorSaysorrysincerelyM&CSep.2009EstablishTrust-FourElementsCredibilityReliabilityOrientationIntimacyLanguageActionRelationshipFocus•Truthfulness•Credential•Openness•Reference•Dependability•Predictability•Familiability•Discretion•Empathy•Objectivity•Motives•AttentionExamplearoundyou?M&CSep.2009EstablishFellowshipMutualrespectisnottobeaBUDDYbutthefundamentalofTRUSTM&CSep.2009GroupdiscussionHowtoEstablishFellowshipM&CSep.2009EstablishFellowship1.Youhavetodiscussthesameprojectwithacolleagueyouseldomtouch2.Youhavetoreportyourjobtobossbutyouknowhe’snothappytoday.3.YoufacetoaQCcomplainedloudly.M&CSep.2009WhenhardlytotalkBacktofellowshipandtalkafterfellowshipisstableWhenthingsdone,strengthenmutualKeepmaintainthefellowshipM&CSep.2009HabitITalkafterestablishingfellowshipM&CSep.2009FellowshipvsBehavioralStyleM&CSep.2009StrategyvsBehavioralStyleM&CSep.2009GroupdiscussionListoutfamiliarpersonyouaccordingtoBehavioralStyle.M&CSep.2009Wearedifferent!Weshouldrespectandaccepteveryone’sdifferentbehavioralstyle.M&CSep.2009HabitIICommunicatewiththeotherwithacceptablestyleM&CSep.2009ThinkFirstM&CSep.2009What’syourGOALSpecificGOALleadtoeffectivecommunicationAGOALleadusgetwhatwewantWithoutaGOALonlygettheothers’give.M&CSep.2009PrepareforCommunication1.Whattheother’sresponseIexpect.-Content-Emotion2.Whattheother’sbenefittoresponse-Content-Emotion3.WhatmessageshouldIdelivertotheother-Content-Emotion4.HowIconvincetheother.-Content-EmotionM&CSep.2009HowtoexpressclearlyTelltheotherclearlywhatresult/purposeyouwant(Beabletocheck)Sincerelyexpressyourresult/purpose(NottothreatenbutrespectPointouthowyourresult/purposebenefitstheother(Donotdoup)Talktotheotherwithacceptablestyle.M&CSep.2009P-E-PP:MyPointE:Listoutyourthought,reasonandevidenceP:EmphasizethefirstpointM&CSep.2009HabitIIIWhatresponseyouwantbeforecommunicationM&CSep.2009GroupdiscussionHowtocommunicatewithyourboss.M&CSep.2009CorporateLessonBeforeyouknowthefact,donotmakedecisionandresultinmistake.Letyourbosssaybeforeyouforever.M&CSep.2009ListenbeforeTalkEmotioneffectUnderstandingobstacleHearing&ListeningM&CSep.2009HearingandListeningHearingisonlyaphysiologicalprocessListeningisapsychologicalprocess-Youcanhearwhatother’ssaybutnotlisten.-Alldifferencesaredependonwhatyoulisten-Youarehearingother’ssayorlistenyourselfspeak.M&CSep.2009LeveloflisteningIgnoringPretendingSelectionAttentionEmpathicM&CSep.2009ActiveListeningKnowAllAskquestionRepeat/ExplainYoumean…FeedbackItsoundsyoubusywithlotsofworkstillnowD