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Unit4EarthquakeWriting应用文写作——投诉信(Letterofcomplaint)•Dearmanager,•IamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.ButwhenIbroughtithomeandturnediton,Ifounditdidn’tworkproperly.SoItookitbacktotheshopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidn’thelpmetosolvetheproblem.Onthecontrary,heshoutedatmerudelyandrefusedtoexamineit.佳作欣赏:Iknowthatyourshopenjoysahighreputationofgoodservice,soIboughttheTVsetinyourshop.Buttoday,Iamsorrytofindthatsuchserviceshouldhavehappenedinyourshopandyourassistantdidn’tseriouslythinkoftheinterestsofcustomers.Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingtoknowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearlyreply.AconsumerAngel•一.概念:投诉信也叫抱怨信。一般是当是人对某产品或服务表示不满意的一种书信形式,格式与其他书信类似。•二.写作步骤:•(1)体裁格式:应用文(书信)格式•(2)主体时态:一般过去式•(3)中心人称:第一人称•(4)内容要点:写作攻略1.审题:要做到”四确定”•首段:表明来信所要投诉的问题,尽可能做到客观礼貌,给读者留下好印象,应该记住读信人不一定就是错误的责任人,他的合作对事情的最后解决有着非常重要的作用。•主体段落:写明投诉的原因﹑问题的经过及产生的后果。可以说具体的理由,也可以说问题的具体体现方式。•结尾段:提出解决方案,不需展开。这段应体现书信的礼貌原则,可以用类似“如果我能……,我将十分感激”这样的表达方式。还要注意做到公平公正。•投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。最后提出的解决方案应切实可行。在表达自己的不满时,语言要把握分寸,不失风度。2.语言注意点:夺人眼球的首句:Iamwritingtomakeacomplaintabout…•Oneannoyingaspectofyourserviceis…•Ihavebeenpleasedwithyourservicesforyears,butnowIfeelverydisappointed•Iwouldliketodrawyourattentiontotheproblem/fault…•IamwritingtoinformyouthatIfind…unsatisfactory•Itrustyouwilltakemycomplaintsseriouslyand…•Iwouldliketogetthismattersettledbytheendofthismonth•Icouldnotbemoresatisfiedifyoucankindly…•Iwouldappreciateitverymuchifyoucould…韵味无穷结尾句:Dear____,Mynameis/Iam_____.Iamwritingtoyoufor____.Firstly,______.Secondly,_____.Thirdly,__________.Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Tobehonest/Honestlyspeaking,________.Therefore,Idorequire/hope_____.Iwouldappreciateitverymuchifyoucould_____.Thankyouforyourconsideration.Sincerelyyours,LiHua写作模板写作练习•假设你是李华,你对昨天乘坐的某次航班非常不满,理由如下:•航空公司弄丢了你的一个包,包内有秘密文件;•飞机晚点一个半小时;•飞机上的食物很差;•空姐的服务态度不好。•请就此事给航空公司的经理写一封投诉信。•注意:1.词数100左右。•2.信的开头和结尾已给出,不计入总次数。Dearmanager,MynameisLiHua.Iamapassengerofyourairline.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,LiHuaDearmanager,MynameisLiHua,Iamapassengerofyourairline.I’mwritingthisletteraboutyourbadservice.I’msorrytosaythatI’mveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterrible.Fourthly,Ihatetosaythis,butIthinktheattendants(服务员)ontheplanewereunfriendlyandimpolitetome.Honestlyspeaking,thisisoneoftheworstexperiencesIhaveeverhadonaplane.Thefocusofmycomplaintiswheremybagis.Idohopeyoucanhelpmefindmybagandimproveyourservice.YourssincerelyLiHua
本文标题:投诉信Letter-of-complaint
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