I’ll-have-to-have-my-watch-replaced-许玉平-山东省民族中专

青州市2013年度“教学中的互联网搜索”作品Unit4I’llhavetohavemywatchreplaced一、教案背景1、面向学生：□中学□小学2、学科：中职英语3、课时：14、学生课前准备：①在互联网中查资料，初步了解在商场顾客与商家产生纠纷的有声文件或图片资料。②试读对话，初步了解文章大意。③让学生提出自己预习课文中遇到的问题。二、教学课题中等职业教育规划教材Unit4I’llhavetohavemywatchreplaced三、教学目标1、知识目标：学习掌握顾客投诉时的词汇和句型2、能力目标：学习掌握顾客投诉时描述的问题和对问题的处理方式3、情感目标：学习初步的服务意识，能够以专业的方法对待顾客投诉四、教学重点和难点1、顾客投诉所涉及的词汇和句型2、顾客投诉时描述的问题和对问题的处理3、培养就某件事进行投诉和处理投诉的口语表达能力五、教学方法1、教学方法：情境导入法、任务驱动法、小组讨论法。2、学习方法：自主学习法、合作学习法、网上学习、探究式学习法。教师活动六、教学过程学生活动热身Watchthevideoandintroducetothestudentstheproblemofcomplainingindailylife回答问题提出问题教师点评导入新课DiscusswiththestudentsandlistthesituationsinwhichpeoplemaycomplainKeys1.whenthereissthwrongwiththegoods.2.whenthereissomequalityproblem.3.whenpeoplegetthewronggoods.4.whenpeoplearenotsatisfiedwiththeservice.5.whentheclerkisnotpolite.6.whenthegoodsaredamaged.分析回答√7.whenthegoodsaredelayed.提出问题WatchthevideotwiceandcompletethefollowingtasksQuestions:1WhydoesTimgototheshop?2What’swrongwiththewatch?3WhendoesTimbuyit?4HowdoesTimlikethewatch?5WillthestaffgiveTimarefundorareplacement?观看视频回答问题Problem:Trytofindthesentencesoncomplaininginthedialogue看大屏幕教师提示1.Ibought…inyourshopbutitdoesn’tworkverywell.2.…doesn’tworkandwhenI…yesterday,Ifound….3.Iboughtit…andit’sstillunderguarantee.4.I’mverydisappointedat….5.I’dratherhave…replaced/getarefund.思考句型练习Sentencestraining:1.Ibought__这部手机__inyourshopbutitdoesn’tworkverywell.2.Thiscomputer有问题andwhenI_玩游戏_yesterday,Ifoundit总是死机.3.Iboughtit两个月前andit’s仍在保质期内.4.I’mverydisappointedat你们的售后服务.5.I’drather换一双鞋子,please回答教师提示1.Ibought__thiscellphoneinyourshopbutitdoesn’tworkverywell.2.Thiscomputerdoesn’tworkandwhenI_playedgamesyesterday,Ifounditalwayscrashed.3.Iboughtittwomonthsagoandit’sstillunderguarantee.4.I’mverydisappointedatyourserviceaftersale.5.I’dratherhavethispairofshoesreplaced,please.练习巩固Step4Actout:1SupposeAisacustomerandBisasalesgirl.AboughtaTVsetfromB’sshop,butshefoundthattherewassomethingwrongwiththeTVset.AndthenAgoesbacktotheshoptomakeacomplaintandwouldratherhavetheTVsetexchanged.Trytomakeadialogueandactitout.、2Youareacustomer.Yesterdayyouboughtawoolensweaterfromthesupermarket,butyoufinditnottherightsize.Soyougobacktothesupermarkettoaskforareplacement.角色扮演课堂小结1Keywords＆expressions:staffalarmshowerdetailreplacewristreceiptqualityrefundexchangehave…replacedbeunderguaranteebedisappointedat2Sentencepatterns:1.Ibought…inyourshopbutitdoesn’tworkverywell.2.…doesn’tworkandwhenI…yesterday,Ifound…3.Iboughtit…andit’sstillunderguarantee.4.I’mverydisappointedat….5.I’dratherhave…replaced/getarefund课后作业1..Lastweekyouboughtanewcellphonefromthesuper-market.Butnowyoufinditdoesn’tworkwell.Soyougotothesupermarkettoaskforarefund.Makeadialoguewithyourparterusingwhatwehavelearntinthisperiod.2.Finishthetasks2、3、4onpage31onyourexercises阅读思考七、教学反思优点：有教案和学案；节奏紧凑，容量大；个别提问面广；板书设计规范工整；重难点突现；营造了浓厚的英语学习氛围；思路宽阔；对语法的处理有新意（让学生在解题的过程中自己去发现规律并概括总结）不足：1.在对Act.3的听的环节处理上欠缺任务型和目的性，应该设计出具体听的问题和要求学生要初步掌握的重点信息点；2.在某些问题的思考和解答过程中没有给学生足够的时间去认真思考和讨论，也就是没有产生出“信息沟”，有点急于求成，显得过于匆忙3．课堂上每个图片的大小，清晰度把握不够好。八、教师个人介绍省份：山东学校：山东民族中专姓名：许玉平职称：讲师电话：[phone]电子邮箱：[e-mail]通讯地址：山东民族中专