绩效管理在武钢钢材产品质量检查中应用的研究(1)

华中科技大学硕士学位论文绩效管理在武钢钢材产品质量检查中应用的研究姓名：罗一鸣申请学位级别：硕士专业：工商管理指导教师：欧阳明德20041026III“——”PDCAIVAbstractPerformancemanagementisaconceptofmanagementwhichinvolvesmakingthestaffunderstandtherelationshipbetweentheirjobperformanceanddevelopmentwiththebusinessofthecompanyandhencehelpthemselvestodeveloptheirownpotentialbymeansofcontrol,suchas:performanceobjectsettingandexamination,feedbackandrecognition.Itcanalsobeexplainedasakindofwaysthatupdatethewholeperformanceoftheorganizationbymeanofrealizingtheirpersonalachievement.Thekeyfactorstorealizethegoalarethesetting,developingandestablishingoftheperformancemanagementsystem.Itwillenhancethecompletionofbasicmanagementrulesandtools.Thefirmlypracticeofitwillupdatethemanagementlevelandkeepthewholecompanyrunsmoothlyalong“Input---Transformation-Output”,thenthemanagementtargetisreachedwiththeperformanceimproved.Thepaperismainlyfocusedontheapplicationofthethoughtofperformancemanagement,especiallyconnectedwiththequalityinspectionofWISCO.ThreekeyperformanceindicatorsontheevaluationabouttheIronandSteelproductsqualityinspectionareputoutinthepaper,theyare:jobquality,jobquantityandtheattitudetojob.Firstofall,theconceptanditsfourpartsbeingperformanceplan,managementperformance,performancecheckandperformanceofencouragementarenarratedcomprehensively,thentwovice-versaviewsaboutthepresentperformancesalaryandtwodirectionsofperformancemanagementsystemareinvestigated.Secondly,withtheanalysistothepresentationofqualityinspectionofWISCO,ahigherefficiency,morescientific,moreaccuratequalityinspectionisneededaccordingtothedevelopingstrategyofWISCOandsomerelationshipshouldbecoordinatedwiththesettingofperformancemanagementsystem.Intheend,fromthefouraspectsofperformanceplan,performanceguide,performanceassessmentandapplicationofthesystem,theprocessandmethodofconstructingtheperformancemanagementsystemontheproductqualityinspection,isrelated,andtheoperationexperienceaccordingtoeverystepinthePDCAisconcluded.Keywords:PerformancemanagementKeyPerformanceIndicatorsQualityInspectionPersonalperformance1211.11.2[1]13[2]2[3]34[4]1Heneman1992Heneman1992[5]42[6]Kanfer1995Fletcher&Williams1992HR[7]Thompson1993[8]1.31SSMART[9]SSMARTS-Stretch100110130S-SpecificM-MeasurableA-AchievableR-RelevantT-TimeBound25360°360622.1200214008922152.29019933509020%52%901.2100720012200311ERP2006140080%19952614007390%8302003200025%92.31“”21031133.1123-13.23.2.1ISO90003.2.2131KPIKPIKeyPerformanceIndicators——/KPIKPI1//23/4KPIKPI12/KPI34KPIKPIKPIKPIKPIKPIKPI2KPI14KPIKPIKPIKPIKPIKPI3-215KPIKPI3-2KPI3-33-3KPI3-43-5IT163-43-5KPI3.2.3KPI1KPIKPI17KPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPIKPISMARTKPI18//2KPI3-13-11921155~61~23603603601232045%40%53-236030%20%20%30%3-37010206025%15504010213.2.5=(KPIiKPIi)KPI60903-4D60C60~80B80~90A90~100,223-4123452344.111232123424341232545/4.2118022632755.1121,,,23312284512345295.2123305-14315.31()2()3325.42002200312343334PDCA3536[1]()PeterStemp,..2001[2]..2002[3][]TonyMoglia,,..2001.1[4],.[].2002[5]Heneman,R.L.(1992)MeritPay:LinkingPayIncreasestoPerformanceRatings,Reading,MA:Addison-Wesley,P.47.[6]RichardSWilliams(1998)PerformanceManagement,London:InternationalThomsonBusinessPress,P.93,P.173,P.175.[7]RichardSWilliams(1998)PerformanceManagement,London:InternationalThomsonBusinessPress,P.93,P.173,P.175.[8]RichardSWilliams(1998)PerformanceManagement,London:InternationalThomsonBusinessPress,P.93,P.173,P.175.[9]..2001.[10].:.2000.6[11]..2001.7[12]MichaelArmstrongandAngelaBaron1998PerformanceManagement,London:TheCromwellPress,P.15,P.16,P.41,P52.[13]FranklinHartle(1995)HowtoRe-engineerYourPerformanceManagementProcess,London:ClaysLtd.StIvesplc,P.95.[14],...1984.6[15].KPI.2002.[16]..2002.[17]()D.(RobertD.Buzzell),()T.(BradleyT.Gale).PIMS.2000[18]..2001[19]..2002.1037[20]..2003.1[21]..2002.2[22]..2002.3[23][]H..[M].1997[24][]BocalR.2001.1[25].3P——HRM.2001.1[26][26]...2001.9[27]..2002.1[28][].P...1997.12[29]...1994[30]....2002.6[31],,...2001.4[32]...1994[33]...1998[34]...1995[35]...1993[36][]....1994[37][]...1989[38][]...1987[39][]...1989[40]...1996[41]...1994[42][]F.W....1984[43]...1997[44][].A.,R..,.E....2003.1[45][]RogerFritz----.38.2001[46][]TonyMoglia.----..2001[47][47][].....2001.10[48].------.1997[49][]....2001[50][].R..J..-----4..2002[51]China’sManagementofEnterpriceAssets:TheStateasshareholder,reportNo.16265-CHA,1997[52]“OrganizationalBehavior”,R.BDunhan,richandD.irwin,Inc,1984[53]“MotivationandWorkBehavior”,R.MSteers,L.W.Porter.Mc.Great-HillBookCo.1983[54]MichelHammer.JamesChampy.ReengineeringtheCorporation,NewYork:HarperCollinsBook1995[55]StewB.M.RossI.KnowingWhentoPlug.HavardBussinessReview,1987[56]Has.A.C.“ReadingsonStrategicManagement”,TheInstituteofManagementSciences,1984[57]James.P.lewis.Project:Thinklikeyourcustomers.T&D.1993[58]Hinterhuber.hans.H.“Wettbewerbsstrategie”WalterdeGruyterVerlag.Berlin.1990[59]“TheFunctionsoftheExecutive”,ChesterI.Barnard,HarvardUniversityPress,1936[60]FastcompangMagazine,FastcompangInc.1986,USA[61]ProctorTony.ManagementCreativity.PrenticeHall1997[62]RobertA.Brod.ManagingQualit