PMBOK指南(第5版)第十章习题

1.Youareworkinghardtobeanexcellentprojectmanager.Butyoufoundthatyouhaveatendencytocomeupwithadecisiononyouownjudgment.Ifyouwishtoapproachanissuebystandinginothers’shoes,whatshouldyoudo?A.EmpathiclisteningskillsB.SpeakingskillsC.PresentationskillsD.Activelisteningskills1.你在努力成为一个优秀PM，你发现自己习惯直接下结论。你想多从别人角度看问题，应该发展哪项技能？A.换位的倾听技巧B.演说技巧C.演示技巧D.积极倾听技巧2．TheMOSTlikelyresultofcommunicationblockersisthat:A.theprojectisdelayed.B.trustlevelisenhanced.C.conflictoccurs.D.seniormanagementisdispleased.2.沟通出现障碍时最可能的结果是：A．项目被延迟B．增强了信任C．出现冲突D．高级管理层很生气3.Whatisoneofthemostimportantskillsaprojectmanagercanhave?A.NegotiationskillsB.InfluencingskillsC.CommunicationskillsD.Problem-solvingskills3.项目经理应该具备的最重要的技能是下列哪一种技能？A．谈判B．影响C．沟通D．解决问题4．HowmuchofProjectManager'stimeisspentonCommunication?A.50%B.90%C.30%D.40%--60%4.项目经理花在沟通上的时间占多少?A．50%B.90%C．30%D．40%一60%5．Projects,bytheirnature,requiresthat:A．Communicationsbelimitedtofactsregardingtheproduct,schedule,quality,andcostB．CommunicationsbecloselycontrolledsothatcompetingprojectmanagerswillnotgetanunfairadvantageC．Theprojectmanagerbethefocalpointofcommunicationsbetweenthecustomer,topmanagement,linemanagers,andprojectpersonnelD．Allprojectreportsaresharedexternallyandinternally5.项目的特性要求:A．沟通局限于有关产品、进度、质量和成本的事实B．应当严格控制沟通，以便不让竞争的项目经理得到不公正的优势C．项目经理是客户、高级管理层、职能经理和项目成员之间沟通的焦点D．所有项目报告部要在内部和外部共享6．Whenaprojectmanagerisengagedinnegotiations,non-verbalcommunicationskillsareof:A.littleimportance.B.majorimportance.C.importanceonlywhencostandscheduleobjectivesareinvolved.D.importanceonlytoensureyouwinthenegotiation.6.当一位项目经理在谈判时，非口头沟通技巧：A．不怎么重要B．很重要C．只有当谈判中包括成本和进度目标时才重要D．只有当确定你赢得谈判胜利时才重要7．Filteringisaconceptthatoccurswhen:A．atechniqueusedinconjunctionwithaprojectcommunicationplanB．thesupervisorperformsverificationanddocumentationoftheresultsofacommunicationsmessageC．alargeportionofthemessagewaslostinupwardordownwardcommunicationsbetweenasubordinateandsupervisorD．AandB7.过滤是何时发生的一个概念:A．是和项目沟通计划一起使用的一个技术B．当监督人对一个沟通讯息的结果进行核实和归档时C．在下级与上级之间的向上或向下沟通中，丢失了讯息的大部分D．A和B8．Ateammemberviolatedthegroundrulethefirsttime.Whattypeofcommunicationmethodwilltheprojectmanagerusewiththeteammember?A.Formalverbal.B.Formalwritten.C.Hallwaydiscussion.D.Informalwritten.8.一个团队成员第一次违反了基本规则。项目经理对他应该采用什么类型的沟通方法？A.正式口头B.正式书面C.走廊交谈D.非正式书面9．Ateammemberviolatedthegroundrulethesecondtime.Whattypeofcommunicationmethodwilltheprojectmanagerusewiththeteammember?A.Informalverbal.B.Formalwritten.C.Hallwaydiscussion.D.Informalwritten.9.一个团队成员第二次违反了基本规则。项目经理对他应该采用什么类型的沟通方法？A.非正式口头B.正式书面C.走廊交谈D.非正式书面10．Whichofthefollowingistrueregardingcommunicationwithinaprojectenvironment?A．Theprojectmanagermustassumetheprimaryburdenofresponsibilitytoensurethatmessagessenthavebeenreceived.B．Effectivemeetings,awarroom,andatightmatrixpromoteeffectivecommunicationC．Ifaprojectconsistsof12people,48potentialchannelsofcommunicationexist.D．Mostprojectmanagersspend30percentoftheirworkinghoursengagedincommunication.10.在项目环境下，下列有关沟通的论述哪一个是正确的:A．项目经理必须承担主要责任，以确保发出的讯息已经收到B．有效的会议、作战室和紧密型矩阵可以促进有效的沟通C．如果一个项目由12人组成，则存在42个潜在的沟通渠道D．大多数项目经理花费30%的工作时间用于沟通11．Underaselleragreement,formal,writtencorrespondencewiththesellerisrequiredwhen:A.changetotheprojectisissued.B.meetingwiththeseller’smanagementisheld.C.sellerisaskedforsupportinginformation.D.thereisafollowuptoaconversation.11.根据提供商的协议，正式的，与提供商之间书面信件沟通在何时被要求？A．项目的变更被发布B．会见提供商的管理层时C．提供商要求支持信息时D．深入沟通时12．Formal,writtencorrespondencewiththecustomerisrequiredwhen:A.defectsaredetectedB.thecustomerrequestsadditionalworknotcoveredundercontractC.TheprojecthasascheduleslippageD.theprojecthascostoverruns12.在下列哪种情况下需要与客户进行正式的书面通信A．检查出了缺陷B．客户要求合同没有包括的额外工作C．项目进度拖延D．项目有成本超支13．Thereengineeringprojectstartedinanorganizationof5,000employees.Theprojectteamiscomposedofeachrepresentativefromeachorganization.ThebestwaytoidentifyandsatisfyprojectinformationneedsofstakeholdersisA.CommunicationmanagementPlanB.CommunicationandResponsibilityMatrixC.StaffingandresourcemanagementPlanD.OBS13.在一个有5000名雇员的组织中开始进行一个重组项目。项目队伍由每个组织单位中一名代表组成。识别和满足利害关系者对项目信息需求的最好方式是:A．沟通管理计划B．沟通和责任矩阵C．人员分配和资源管理计划D．组织分解结构(OBS)14．Extensiveuseof___communicationismostlikelytoaidinsolvingcomplexproblems.A.verbalB.writtenC.formalD.non-verbal14.广泛使用（）沟通很可能有助于解决复杂问题。A．口头B．书面C．正式D．非口头的15．Theprojecthasaproblemwithpersonnelperformance.Thisisbesthandledthrough:A.FormalwrittencommunicationB.FormalverbalcommunicationC.InformalwrittencommunicationD.Informalverbalcommunication15.项目人员表现存在问题、这种问题最好通过下列哪种方法解决，A．正式的书面沟通B．正式的口头沟通C．非正式书面沟通D．非正式口头沟通16．Inperson-to-personcommunication,messagesaresentonverballevelsandnonverballevelssimultaneously.Asageneralrule,whatpercentageofthemessageactuallyissentthroughnonverbalcues?A.5%-15%B.20%-30%C.40%-50%D.Greaterthan50%16.在人对人的沟通中，讯息同时通过口头和非口头传送．作为一个一般规则，通过非口头暗示传送的讯息占多少百分比:A．5%＿15%B．20%＿30%C．40%＿50%D．高于50%17．Communicationunderacontractshouldtendtoward:A.FormalwrittencommunicationB.FormalverbalcommunicationC.InformalwrittencommunicationD.Informalverbalcommunication17.按合同进行的沟通应当趋向于:A．正式的书面沟通B．正式的口头沟通C．非正式书面沟通D．非正式口头沟通18..Feedbackis:A.Acknowledgementthatamessagewasrecei