5C-report-sample

DellConfidentialRev2,2/11/02DAOBusinessProcessImprovement1DAOCLCAFileupdated:7/19/02MCATT#:IssueTitle:ADate:2009.05.25Description:产品阳极后导通测试不过，产品可以导电。不良率100%Champion:CQE:RyanRD:BillSQE:ShirleyContainment:查我司庫存0pcs；在途庫存0pcs。RootCause:此款产品阳极层膜厚太薄（7μm)容易破裂，经测试9μm阳极层可以满足要求，膜厚跟阳极时间有相关，此款产品时间过短，造成阳极膜厚不够，喷漆时候贴有美纹胶带保护另一面进行烤漆，烤漆后撕贴胶后阳极层有损坏现象，导致产品阳极后导电现象。CorrectiveAction:将阳极时间15分钟调整为25分钟，经测试膜厚9μm，经过烤漆工艺后再用万用电表测试，不导通。OK改善前：改善後：PreventiveAction:1.产品阳极好后首件与末件均使用导通测试仪检测产品多个点方位确认产品是否导电2.阳极做首件与末件均确认膜厚，9μm且不可导电为OK。3.我司进料检验时候updateSIP确认此款产品不可导电。Verification:下周生产时候180pcs确认改善效果。Reviewer:RyanReviewResults:OKCharacterizeContainCauseCorrectiveActionClosureBlankformexampleDellConfidentialRev2,2/11/02DAOBusinessProcessImprovement2DAOCLCAFileupdated:7/19/02CLCAModel(5Cand8Delementsintegrated)CHARACTERIZECHARACTERIZECONTAINCONTAINIssueDescriptionTeamMembersContainmentRootCauseCorrectiveActionPreventiveActionVerificationCAUSESCAUSESCORRECTIVEACTIONCORRECTIVEACTIONCLOSURECLOSUREReviewLessonsLearnedProblemDetailedInternal&ExternalMembersofTeamActionstaken(internal&external)tocontainAndrectifyimmediateissueRootCauseanalysisanddeterminationusingappropriatetoolsandmethodsActiontoeliminatethecauseofadetectednonconformityorotherundesirablesituationActiontoeliminatethecauseofapotentialnonconformityorotherundesirablesituationConfirmation,throughtheprovisionofobjectiveevidence,thatspecifiedrequirementshavebeenfulfilledActivityundertakentodeterminethesuitability,adequacy,andeffectivenessofsubjectmattertoachieveestablishedobjectivesRepositoryofsolutionsforfuturereference(DFx),inputtoLessonsLearnedDatabaseDellConfidentialRev2,2/11/02DAOBusinessProcessImprovement3DAOCLCAFileupdated:7/19/02MCATT#:(issueID)IssueTitle:(shorttitle)Date:(startdate)Description:(summarydescription)Champion:(owner)Containment:(describeactionstakentocontaintheissue)RootCause:(describetherootcauseoftheissue)CorrectiveAction:(describecorrectiveactionstakentocorrecttheissue)PreventiveAction:(actionstakentopreventreoccurrenceofthisissueoroccurrenceofsimilarissues)Verification:(actions/measurementstakentoverifyeffectivenessofCLCA)Reviewer:(reviewersname)ReviewResults:(wasCLCAeffectiveandcanitbeclosed)CharacterizeContainCauseCorrectiveActionClosureExamplewithguidelines(inparenthesis)DellConfidentialRev2,2/11/02DAOBusinessProcessImprovement4DAOCLCAFileupdated:7/19/02Description:(summarydescription)Date:(startdate)Champion:(owner)IssueTitle:(shorttitle)MCATT#:(issueID)Description:(summarydescription)Date:(startdate)Champion:(owner)IssueTitle:(shorttitle)MCATT#:(issueID)Verification:(actions/measurementstakentoverifyeffectivenessofCLCA)CorrectiveAction:(describecorrectiveactionstakentocorrecttheissue)RootCause:(describetherootcauseoftheissue)Reviewer:(reviewersname)ReviewResults:(wasCLCAeffectiveandcanitbeclosed)PreventiveAction:(actionstakentopreventreoccurrenceofthisissueoroccurrenceofsimilarissues)Containment:(describeactionstakentocontaintheissue)Verification:(actions/measurementstakentoverifyeffectivenessofCLCA)CorrectiveAction:(describecorrectiveactionstakentocorrecttheissue)RootCause:(describetherootcauseoftheissue)Reviewer:(reviewersname)ReviewResults:(wasCLCAeffectiveandcanitbeclosed)PreventiveAction:(actionstakentopreventreoccurrenceofthisissueoroccurrenceofsimilarissues)Containment:(describeactionstakentocontaintheissue)ContainCharacterizeCorrectiveActionCauseClosureContainCharacterizeCorrectiveActionCauseClosure(Pictorialexamplewith5Ccolorcodeguidance)ThecolorcodealongtheleftmarginwillbeusedtoreflecttheprogressoftheCLCAissue.Astheissueprogressesthroughthevarious5Csteps,updatethecolorcode.-Green=Completed-Yellow=CurrentlyWorking-Red=FutureWorkSeethenextslidesshowingtheprogress.