K中国公司员工发展体系及其实施研究

上海交通大学硕士学位论文K（中国）公司员工发展体系及其实施研究姓名：严瑾申请学位级别：硕士专业：工商管理指导教师：顾琴轩20090111K()KKK70-20-10KKTHERESEARCHOFTALENTDEVELOPMENTSYSTEMOFKCHINACOMPANYABSTRACTWiththeeconomicdevelopmentandtheemergingmarketdevelopmentinChina,therearemanygreatopportunitiesandattractionsinthelabormarket.Enterprisescontinuouslyencountervariouschallengesandrisksoftalentcrisis.Butmeanwhile,italsocreatesgreatopportunitiesforenterprisesontalentattractionandretention.Moreandmorecompaniesrealizethatpeoplearethemostimportantingredientfortheirsuccess.Today,employeesaremoreconcernedwithself-developmentandlearning.Talentdevelopmentstrategybecomesmostimportantforenterprisesontalentattractionandretention.ThearticlewillfocusontheresearchoftalentdevelopmentsystemofKChinaCompany.Asoneofthemostimportantpartsofhumanresourcesmanagementsystem,talentdevelopmentsystemconsistsofemployeecareerdevelopmentplanandindividualdevelopmentplan.Thearticlewillespeciallyfocusonanalyzinganddiscussinghowtoeffectivelymakecareerplanandindividualdevelopmentplanforemployeesbasedon70/20/10talentdevelopmentprinciplesofKCompany.Inaddition,thearticlewillfurtherdiscusstheimplementationofthetalentdevelopmentsystem–TheCompanyshouldhowtoestablishandimprovethetrainingsystem.Managersshouldhowtocoachtheirassociatesandassignappropriatetaskstomaximizetheassociates’potentialduringtheirdailyworktoimprovetheirperformance.Finally,thearticlewillanalyzeandevaluatetheeffectivenessofthetalentdevelopmentsystemimplementationofKChinaCompanybasedonthekeyperformanceindicatorsonthehumanresourcesmanagement.Thenfigureouttheproblemsthatthesystemiscurrentlyfacing,discussthesolutionsrespectivelyandgiverelativesuggestions.KEYWORDS:humanresourcesmanagementindividualdevelopmentplancompetencymodeltraining200812312008123120081231MBAK1,KKK70-20-10MBAK278%60%56%40%28%25%0%10%20%30%40%50%60%70%80%90%100%/11.11.1.1,,20064040(78%)(60%)(56%)(40%)(28%)(25%)1FIGURE1EmployeeAttraction&IncentiveFactorAnalysis4045MBAK32007700CEO95%CEO20071.1.2KK1995KK(1)KK(2)2002KMBAK41.2K1“”“”234MBAK51.3KKK--KKKK70-20-1070-20-10K70-20-10GAPS70-20-10K1.4MBAK6KKKGAPS70/20/10K70-20-10KK1.5MBASMARTKKK70-20-10(GAPS)KKKMBAK722.12.1.1(OD)2.1.22.1.3TalentDevelopmentManagementMBAK820082122FIGURE2RelationshipsofOrganizationStrategy,HRStrategyandTalentDevelopmentStrategy2.22.2.1competencyDavid·McClelland1973“”2.2.2123MBAK92.2.3(CompetencyModel)3520084633FIGURE3CompetencyModel/MBAK102.2.42.3MBAK1144FIGURE4GAPSAnalysis,,MBAK122.42.4.1(HRP)2.4.2(1)(2)(3)(4)2.4.370%--MBAK13(on-the-jobtraining)(off-the-jobtraining)(e-learning)2.4.412MBAK143K()3.1KKK5562030KK1995KK1999KK9500819958K61998K199812K1999K2002K2003K2005KK2007KKK08MBAK15F1JWKK3.2K3.2.1K“”(PeopleBeforeStrategy)K5KFIGURE5OrganizationChartofKChinaCo.3.2.2(1)KMBAK16(2)K(3)K1.;;;;(4)K()SKUSKUMBAK17(5)K(6)K()(7)K;3.3KKK6KFIGURE6OrganizationChartofHumanResourcesDepartmentofKChinaCo.MBAK183.4K3.4.1K50058%42%25-4089%405%1-220-256%K()7K(25-30)(30-45)MBAK19,32%,46%,19%,2%,1%7KFIGURE7AgesDistributionofEmployeesofKChinaCo.3.4.2K98%(46%19%1%)2%8K8KFIGURE8EmployeeEducationStatisticsofKChinaCo.3.4.3K25%1325-30,33%20-25,6%40,5%30-35,36%35-40,20%MBAK204K()4.1K4.1.1K(CareerDevelopmentPlan)(IndividualDevelopmentPlan)K4.1.2KKKKMBAK219KFIGURE9RelationshipModelofTalentDevelopmentSystemofKChinaCompany4.1.3K4.2K4.2.1K1KKMBAK22“”“”“”20%K1KTABLE1EmployeePotentialRatingsinKCompany0.5%2%15-20%35%35-40%122%0.5%5%K10MBAK2310FIGURE10HighPotentialEmployees4.2.2KK“”K(1)(2)MBAK24(3)(4)4.2.3KGAPS1111GAPSFIGURE11GAPSAnalysisG-()A-G-P-S-•••••.•••MBAK25A-P-S-GAPSGAPS1243-5()GAPSMBAK2612GAPSFIGURE12StepsforGAPSAnalysis4.3KK4.3.1K3-5?/??MBAK271-23-52TABLE2OpenPosition&SuccessorForecast1-23511-22-33-54.3.2-70/20/10K170-20-10K70-20-1070-20-1070KMBAK282010%,1370-20-10FIGURE1370-20-10TalentDevelopmentPrinciples270%-(Job-basedAssignment)K70%()()320%-(Coaching)70%-20%-10%-MBAK29K410%-K10%K4.3.3170-20-10K70-20-10(3)..MBAK30..370-20-10TABLE370/20/10IDPForm-Template370201021..MaxPMBAK31....?2.......3K..K.MBAK32../4..KMBAK33.MBAK34SMARTSMARTMBAK355K()K70-20-105.1KKK()1-22-33-570-20-10K()K()MBAK361414KFIGURE14RelationshipsbetweenPerformanceManagement&TalentManagementinKCo.K5%41-54(),/MBAK374TABLE4CareerDevelopmentPlanandSuccessionPlan1-22-33-5K70-20-1070()Mentor,2010445.270-20-105.2.170%-1KMBAK382K.K.K3()MBAK39K..4MBAK40KK5...MBAK415TABLE5ApplicationofJob-basedAssignments12345678910111213145.2.220%-16TABLE6CoachingTimelineMBAK422..KMBAK43(3).“”...“”——5775TABLE75CoachingTaskandSkillsMBAK44(4)K.8TABLE8FeedbackCheckingList.MBAK45.KKSMARTSspecificMmotivateAactionRreasonTtrustMBAK46.--SBISTARKSBISTARSBI(Situation/Bahavior/Influence)STAR(Situation,Task,Action/Alternative,Result)(Situation)(Task)(Action)(Result)STAR(Situation)(Task)(Alternative)(Result)(5)K......MBAK47K5.2.310%-1KK-KKKIT2K(In-houseTraining)(PublicSeminar)E-learning.KKMBAK48KK.K.E-learningE-learningKE-learningE-learningE-learningKE-learning.K3KMBAK49....4-KMBAK50K1K3-6KMBAK51....360K(2)3-63-1-3KPI5.2.470-20-10K70/20/1070-20-10-KMBAK52KK(10)(70)(20)(10)(70)70/20/10MBAK5366.1KK3-61KKK2005Q12121251