Chapter-2-Housekeeping酒店英语

Chapter2HouseKeepingUnit13RegularServicesinGuestRoomsobjectives1.Thewaystocleanguestsrooms.2.Theskillstoarrangeextrabedsfortheguests.3.Haveabilitytocommunicatewithguestsbyrelatedsentencepatternaboutregularserviceinguestroomsskillfully.Doyouknowthefollowingequipment?airconditioningdressingtablestools▲Backgroundinformation:Doyouknowthefollowingequipment?luggageracktablelamp▲Backgroundinformation:towelhoteldisposableGettoknowthetoolsusedforcleaningtheroomtrolleymopsanddetergentssheetsandmattressdoorframerubberglovescurtain国外使用的电源插座和中国大陆的是不一样的，其插孔形状以及电压、电流负荷也不同。因此，很有可能他们需要向酒店借用对应的插座，才能使用。在为客人提供电源插座的时候要注意问清楚电压是多少伏特(Volt)、电频是多少赫兹(Hz)。Outlet电源插座Curtain窗帘Clothes—hanger衣架Pillow枕头Pillowcase枕袋Quilt被子Blanket毛毯Extrabed加床Hardmattress硬床垫Softmattress软床垫Laundrylist洗衣单Laundrybag洗衣袋Sewingkit针线包Towel毛巾Shampoo洗发水Conditioner护发素Toothbrush牙刷Toothpaste牙膏Soap香皂Tissues面巾纸Toiletpaper卫生纸Comb梳子Bathtub浴缸Bathtowel浴巾Facetowel小方巾Bathmat地巾Showercap浴帽Bathrobe浴袍Hairdryer吹风机Tap水龙头Coffeetable茶几Bed－head床头Electrickettle电热水壶Chips薯片Slippers拖鞋Folder文具盒Writingpaper信纸Envelope信封Wardrobe衣柜Drawer抽屉Vanity/dressingtable梳妆台Bedcover床罩Sheet床单Luggage行李Donotdisturb请勿打扰Lightbulb电灯泡Breakfastcard早餐卡Ashtray烟灰缸Matches火柴Tea茶Coffee咖啡Shoesboard鞋拔子Iron熨斗Ironingboard熨衣板Floorlamp落地灯Tablelight台灯Adapter插头Extensioncode接线板Transformer变压器Chair椅子Trolley工作车Mineralwater矿泉水Doorknob门把手Nuts果仁Switchboard控制板Safetybox保险箱Bedsidetable床头柜Doorbell门铃Livingroom客厅Kingsizebed双人床TVremotecontrol电视遥控器Rubbishbin垃圾桶Flashlight手电筒Keyhole取电器Walllamp壁灯Bedroom卧室Twinbeds单人床Imperialguide京城御鉴Dataline数据线Peephole门镜猫眼Lampshade灯杆Quiltcover被罩Nosmokingcard请勿吸烟卡Bedskirting床裙Faxform传真纸Scissors剪刀Shoebasket鞋筐Doorstopper门堵Ceiling天花板Toiletbowl马桶Alarmclock闹钟Wallpicture挂画Ballpen圆珠笔Shoeshinemitt/paper擦鞋布Razor/shaver剃须刀Candybottle糖果盅Safetychain安全链Bathroomscale体重秤Tray托盘Telephone电话Minibar小酒吧Cottonball棉球Showerhead喷头Tissuepaperbox面布纸盒Notepad变迁Carpet便签Doorhandle门把手Sanitarybag卫生袋Air－conditioner空调Refrigerator冰箱Plant植物Rubbermat防滑垫Hook挂衣钩Vase花瓶Showercap浴帽Showercurtains浴帘WashBasin面盆Bedpad白拍Bedheadboard床头板Shoppingbag购物袋Sheercurtain纱帘Keyinsert取电器Lock门锁Sill窗台Pot冷水壶Soapdish皂碟Clothesbrush衣刷Towelrail毛巾架Wallpaper墙纸Armchair扶手椅Cup茶杯Mug口杯Mirror镜子Dialogue1RA:Goodmorning,Mr.andMrs.White.MayIcomethrough,please?M:Yes,please.Bythewayit’salmostnoon,andourroomhasn’tbeenmadeupyet.RA:I’mverysorry,sir.Iwasjustcomingalongtoyourroom.I’llbethereassoonasIfinishthisone.M:Really?Couldyoudoourroomfirstnexttime?Wearealwaysthelast.RA:Well,Ihaveasectionoffourteenrooms,andIalwaysdothecheck-outroomsfirstunlessthereisrequest.Nowthatyou’veaskedmetodoso,I’llbegladto.W:Check-outrooms?Whatarethey?RA:Acheck-outroommeansaroomwhichisbeingvacatedattheendofaguest’sstay.WehavetogettheroomreadyforsaleagainbytheFrontOffice.M:Well,wewouldliketotakeanapafterlunch.RA:Yes,Isee.Yourroomwillbereadyinhalfanhour,Mr.andMrs.White.M:Canyoudothisforthiseveryday?RA:Certainly,Mrs.White.Wealwaystrytohaveroomsmadeupearlyonrequest.Justletusknowwhatyouneed,andifwecan,we’lloblige.Yourroomnumberis1202.M:Good.Wedoappreciatethefavorofyourputtingourroomfirst.RA:Mypleasure.Ihopeyouareenjoyingyourstaywithus.A:You’rewelcome.(RM=roomattendant,M=Mrs.White,W=Mr.White)CleaningtheRoomDialogue2ChangingtheRoomAM:Goodmorning,sir.WhatcanIdoforyou?W:I’mWhite.I’minRoom608.Canyouchangetheroomforme?It’stoonoisy.Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchforher.AM:I’mawfullysorry,sir.Idoapologize.Room608isattheendofthecorridor.It’spossiblethenoiseisheardearlyinthemorningwhenallisquiet.W:Anyhow,I’dliketochangeourroom.AM:Noproblem,sir.Wemanageit.HowaboutRoom602?It’sratherquiet.TheroomrateisthesameasthatofRoom608.B:Verywell.AM:Pleasefillinthisroomchangingform.(Mr.Whitegoesthroughtheformalities.)Here’sthekeytoRoom602.Thebellmanwillhelpyouwithyourbaggage.PleasereturnhimthekeytoRoom608.B:Whatefficiency!IhopeI’llhaveasoundsleepthisevening.AM:Besure,Mr.White.Ifthereisanythingmoreyouneed,pleaseletusknow.（RM=roomattendantWhite=W）Dialogue3(FA=floor,G=guest)FA:Goodmorning,sir.Afteryou,please.(Hemakeswayforhimtopassby)G:Goodmorning.Wouldyoupleasedomeafavor?FA:Yes,sir.I’malwaysatyourservice.G:Mysoniscomingforthesummerholidaysnextweek.CouldIhaveanextrabed,akindofroll-away?FA:PleasecontacttheFrontOfficefirst.I’llgetyoutheextrabedwiththeirpermission.G:Haveyouanyideahowmuchanextrabedcosts?FA:It’sUS$20foronenight.G:Bytheway,couldyougetusafewmorehangers?Wehavesomanyclothes.Wearelong-stayingguests,asyouknow.FA:Yes,sir.Wearehappytohaveyou.Wedohopyouareenjoyingyourstaywithus.G:Thanks.Couldyouchangeapillowforme?Thisoneistoothin,andwithastainonit.FA:Certainly,sir.I’llseetoitrightaway.Idowishwehadknownearlier.G:Howniceofyoutosayso!FA:It’smypleasure.I’llbebackinaminute,sir.AddingbedsDialogue4Turn-downServices(CM=chambermaid,M=Mrs.White,W=Mr.White)CM:Housekeeping.MayIcomein?W:Yes,please.CM:Goodmorning,Mr.andMrs.White.MayIdotheturn-downserviceforyounow?M:Oh,thankyou.Butyousee,wearehavingsomefriendstocelebratemybirthdayhere.Couldyoucomebacklater?CM:Certainly,Mr.White.Whattimewoulditbeconvenientforyou?M:Couldyo