高考英语写作之投诉信

高中写作----投诉信DearSir，IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.Thankyouforyourconsideration.Sincerelyyours,BuManyi结构和内容：投诉信是对产品或服务表示不满的信件，一般分三个部分：1.提出投诉内容；2.说明具体情况；3.提出解决办法。语言特点：语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。1.投诉内容。一般放在信的开头。常用的表达法有：Iamwritingtoyouabout...whichIreceived/bought...Iamgoingtocomplainabout...Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：1.Whenwechecked...,wenoticed...2.WhenItook...outofthebagandexamined...closely,Ifound...3.WhenIunpacked...andtriedtouseit,itdidnotwork.3.希望得到的结果。常用的表达法有：Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...相关词汇：complainagainstsb.aboutsth.投诉......dissatisfactionwith不满于......putupwith/bear/tolerate忍受poorservice糟糕的服务inconceivable不可思议的outofone’sexpectation令某人大失所望lookinto/gointo/investigate调查incident/matter事件sanitarysituation卫生条件badmanners不礼貌disturbance干扰nuisance麻烦事remedy补救solve解决recurrence再次发生awful糟糕的相关句型：1)Iamwritingtoyoutocomplainabout...2)Iamwritingtoexpressmydissatisfactionwith...3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...4)Icanhardlybear/tolerate/putupwithitanymore.5)Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.6)Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.8)Wewillappreciateyourwillingnesstomakeupfortheloss.