顾客满意度调查表(中英文版本)

公司全称Companyfullname：填表人Filledby：（加盖公章Stamp）填表日期Date：年Y月M日D谢谢您的合作，我们非常重视您的宝贵意见！(请于七个工作日内回传至：0755-81773335或E-mail给您对应的客服人员)Thanksforyourcooperation;yourcommentswillbevalued!(Pleasefeedbackto:0755-81773335oryourcorrespondingcustomerservicepersonalwithin7workingdays)交付Delivery（50分）超额运费extrafreight扣分Deductpoints次数Times扣2分次Deduct2points/times扣1分/次Deduct1points/times不准时Notintime扣3分/次Deduct3points/times产生中断Productiondisruption客户调查表得分surveyscore过程绩效得分processperformancescore客户满意度总得分Customersatisfactionscore客户满意度计算Customersatisfactioncalculated，客户满意度=客户调查表得分*60%+过程绩效*40%。Customersatisfaction=surveyscore*60%+processperformancescore*40%极不满意Verydissatisfied1分points不满意Dissatisfied2分points尚可Fair3分points满意Satisfied4分points质量异常处理是否满足贵司要求Whethertheprocessingofabnormalqualitymeetyourrequirements?评价项目Contents来料批次合格率是否达到贵司的要求WhethertheLARmeetsyourrequirements?物料上线不良是否达到贵司的要求WhethertheFDPPMmeetsyourrequirements?是否有发生过重复的质量问题Arethereanyduplicatequalityissues?交付准时率是否达到贵司的要求whetherthedeliveryontimeratemeetyourrequirements?很满意Verysatisfied5分points产品交付是否造成贵司停线Whethertheproductdeliveryhascausedyourproductiondisruption?订单响应速度是否满足贵司的要求Whethertheorderresponsemeetsyourrequirements?以下由公司填写Filled销售或客服是否就产品交付定期与贵司沟通Whetheroursalesorcustomerservicepersonalonthedeliverytocommunicatiewithyouregularly?销售、客服、质量等对应窗口能否良好沟通Whetheroursales/customerserivce/qualitycontactwindowshavewellcommunicationwithyou?物流服务是否满足贵司要求whetherthelogisticsservicemeetsyourrequirements?技术支持是否满足贵司要求Whetherthetechnicalsupportmeetsyourrequirements?您的其它宝贵意见Anyothervaluablecomments：信维是否遵守贵司的知识产权DoesSunwaycomplieswithyourintellectualpropertypolicy?总扣分Deductpoints投诉Complaint扣1分/次Deduct1points/times退货Rejected致To公司Company先生/小姐Mr/Ms：承蒙贵公司长期以来对本公司业务发展的大力支持，使本公司业务日益蒸蒸日上，为感谢贵公司的厚爱敝公司特拟定本调查表请您拨冗填写，您的珍贵意见，敝公司将列入今后改善的重点，谨此致谢！ThankyouforyourvaluablesupporttoSunway.Inordertogiveyoubetterserviceinthecomingdays,wewillappreciateifyoucanfillthiscustomersatisfactionsurveyandgiveusyourfeedbacks,andwewillimproveinthefollowingdays,Thankyou.质量quality社会责任的符合性CSRCompliance售后服务Aftersaleservice交期准确性DeliveryAccuracy对帐、发票提供是否符合贵司要求Whetheerthereconciliation,invoiceprovidedcanmeetyourrequirements?信维CSR是否满足贵司的要求WhetherSunway'sCSRperfoamancecanmeetsyourrequirements?信维与贵司合作是否存在不正当竞争行为ArethereanyunfaircompetitionperformancesduringSunway'scooperationwithyou?信维对应人员是否诚信廉洁AreSunwaycorrespondingpersonnelintegrity?环保和冲突矿产的资料是否真实有效WhethertheRoHSandCMRTdataareeffectively?评分标准Scoringcriteria项目Project扣2分/次Deduct2points/times质量quality（50分）顾客满意度调查表Customersatisfactionsurvey统计人Statisticsby：产品环保符合性HSFConformity产品环保是否满足贵司的限值要求WhethertheproductRoHScompliancemeetsyourrequirements?环保标识是否符合贵司的要求Whethertheproducts'RoHSmarkmeetsyourrequirements?环保和冲突矿产的资料更新是否及时WhethertheRoHSandCMRTdataupdatetimely?机密,未经许可不得扩散！Confidential,Anyunauthorizeddisclosureordistributionisprohibited！QRF8.2-01/A.9机密,未经许可不得扩散！Confidential,Anyunauthorizeddisclosureordistributionisprohibited！QRF8.2-01/A.9机密,未经许可不得扩散！Confidential,Anyunauthorizeddisclosureordistributionisprohibited！QRF8.2-01/A.9机密,未经许可不得扩散！Confidential,Anyunauthorizeddisclosureordistributionisprohibited！QRF8.2-01/A.9