A公司人力资源管理体系探讨

厦门大学硕士学位论文A公司人力资源管理体系探讨姓名：林颖申请学位级别：硕士专业：工商管理指导教师：程文文20051101A23B19842002A23GSM2G3GAAAAAATATAKPIAbstractAbstractBeingthefirstforeigninvestedcompanylimitedbysharesinChina'stelecommunicationsindustrywithATholding50%+1sharesandtheChineseshareholdersholdingtheremainder.ItwasbornthroughintegrationbetweentheformerBcompanyandAT'skeybusinessunitinChina.FromtheformaloperationofBCompanyin1984,tillthefoundationofAin2002,AhasbeeninChinafor23years,itexperiencesallthedevelopmentofChinesetelecommunication.Ahasplayedveryimportantroleinthisfield.ItistruethatAhasveryprofoundaccumulationintechnologyandcapital;itshouldhavegoneforwardforeverandgetmoreandmoresuccess.However,inthecruelcompetitivecircumstances,Afacesaverycriticalplace,itseemstostopthedevelopment,andmoreandmorenewcompetitorsexceedAandeventhingAisnotanoteworthycompetitor.WhyAcomestothecurrentsituation?WhytheeverhonorleavesA?Itisaveryimportantquestion,andtheanswerwilltellushowtogetAoutofthejamandgetthesuccessback.Asmanyexpertstellus,humanisthemostvaluableresourceinenterprise,humanisthemostcrucialfactortothesuccessofenterprise.WhetheristhefactorofhumanleadsAtothedifficulty?Thisarticleanalyzestheactualhumanresourcemanagementsystem(GPMP:GlobalPerformanceManagementProgram).GPMPcomesfromATandwidelyappliedinitssubsidiarycompaniesallovertheworld.WewanttoknowifthetoolissuitablefortheChineseenterpriseandifithasthesideeffectonthedevelopmentofcompany.Inthebeginning,theauthorclarifiesthethemeofthepaper;thehumanAbstractresourcesystemisveryimporttothedevelopmentofanenterprise.Chapteroneintroducesthebackgroundoftheindustry(telecommunication)andthepuzzledomofAcompany,theauthorintroducesthecurrenthumanresourcemanagementsystemandpointouttheimportanceofconstructahumanresourcemanagementsystembasedontheperformancemanagement.Chaptertwoanalyzestheproblemandtheprobablecausesinfouraspects,enterpriseculture,salarysystem,performanceevaluationandassessment,andcareerlifemanagement.Chapterthreeprovidetheameliorationprogramofthecurrentproblems.Theconclusionisemphasizingtheinfluenceofhumanresourcemanagementsystemontheenterprise.KeyWords:KPI;PerformanceEvaluations;AssessmentSystem;CareerLifeManagement;SalarySystem.-1-A-2-AAA32A20212121-3-AAA-4-2005051-65781.525.1%3096.810.7%770060.65479.126.2%302.48.0%400.69.3%3045.25.0%425.622.4%5845.734.2%IP644.117.4%1392.539.8%2812.111.0%284.77.5%15.7%862.26.1%502.05.4%191.724.9%7-5-5402.670060.62568.23.3726/2834.43.63GSM2002A5000B200ATA-6-800C200272ABATBATBATATBAA231984B2002BATA23GSM2G3GAAAA57893268.1%80.1%IT20043AA-7-AATAAAAAATAAATA50%1ATAA-8-A2001CDMAA100200030%A10010050%10%5%AA-9-30200210200412AAAAAA800AAA-10-AAAA-11-AABA2004AATA-12-GPMPAAATAAA-13-KPIAAGPMPGlobalPerformanceManagementProgramATATGPMPA-14-GPMP11GPMPGlobalPerformanceQ1YearnYearn+1Q1Q2Q3Q4Q4Yearn-1AnnualPMprocessyearn+1IntermediateReview(s)AssessingPerformanceSettingExpectationsConductedthroughoneorseveralperformancemeetings1.5yearlead-time=6quartersSettingExpectations1–OverviewofGlobalPerformanceManagement3Phases3IntermediateReview(s)A2005GPMPwhat;how;whereto22GPMP-15-GlobalPerformanceGPMP3DimensionsofGPMPwhat?Whereto?How?InnovationCustomerfocusAccountabilityTeamworkObjectivesSetting&PerformanceAssessmentCareer&DevelopmentValues&CompetenciesGPMPA2005GPMP33GPMPGlobalPerformance1–OverviewofGlobalPerformanceManagementMappingthe3Phases&Dimensions33SettingExpectationsIntermediateReview(s)PerformanceAssessment•WHAT•Communicateorganizationaldirection•Setobjectives•Reviewachievements•Updateobjectives•Reviewachievements•Scoreachievements•WHERETO•Discuss&formalizecareerwishes•Setdevelopmentgoals•Review/adaptdevelopmentactivities/•Reviewcareerwishes&achievementofdevelopmentgoalsDimensionPhasesHOW•Reviewbehaviors,knowledgeandskills•Reviewhowobjectiveswereachieved•DiscusschangesneededDoanoverallassessment•CommunicateAlcatelValuesandcompetenciesexpected123A2005IntermediateReview(s)2GPMPA-16-whatKPIKPISMART:100%60%20%KPI20%4KPI-17-4KPIGlobalPerformance2-“What”AssessingPerformance-WeightedScoring100%A1%%%%30%%%WeightingObjectivesAchievementsScoringBUSINESSTEAMINDIVIDUALTOTALWEIGHTSB1%%%%150%%%WeightedScoring%%%%%45%%%xxxxxxx=======++++++∑(AixBi)150%CommentsOverachievedthisobjectiveinspiteofnumerousobstacles=A2005KPI1KPIA-18-1KPIIndividualObjectivesObjectivesDefinitionKeyPerformanceIndicatorMISORIONAchievementsRelativeWeight%30Score(0to150%)ObjectivesDefinitionKeyPerformanceIndicator100%AchievementsRelativeWeight%20Score(0to150%)ObjectivesDefinitionKeyPerformanceIndicatorAchievementsRelativeWeight%40Score(0to150%)ObjectivesDefinitionKeyPerformanceIndicatorCEWAchievementsRelativeWeight%10Score(0to150%)A2005100%0150%-19-KPIKPIKPIKPIhowAT5AA-20-5GlobalPerformanceTEAMWORKINNOVATION&CHANGEACCOUNTABILITYforRESULTSCUSTOMERORIENTATION15competenciesstructuredin4Factors153-”How”AlcatelValuesandLeadershipProfileA2005AT1997ATATATATAT-21-AT2A-22-2-*-***-*1234A2005whereto-23-ATAT3A-24-3-1-235Comment“A20051236-25-6GlobalPerformance5–OverallPerformanceAssessmentFactorstobetakenintoaccountAchievementsReviewBehaviors&LeadershipFun