供应商质量管理研究(1)

厦门大学硕士学位论文供应商质量管理研究姓名：林成汉申请学位级别：硕士专业：工商管理指导教师：刘震宇20050901A,AAAAITAbstractNowadays,manyenterpriseshavenotaclearmanagementprincipleandmethodologywhenmanagesupplierquality,oftenonlyfocusoninspectingandcontrollingincomingmaterial,anddistrustsuppliers.Thisconditioncausestheseenterprisescannotensurethematerialquality,andevenimpactstheenterprisesnormaloperation.InSupplyChainManagementcondition,supplierqualitymanagementisasystemsengineering.Enterpriseshankerforcontrolmaterialqualityinheadwaters,emphasizetopreventbutnotinspect,selectsuppliersbasedoncooperation,andshouldmanagesupplierswithasystemincludingnewproductreadiness,performancemanagement,continuousimprovementandsoon.ThisdissertationwillfocusonstudyinghowtomanagesupplierqualityinSupplyChainManagementconditionwithGameTheory.ThisdissertationillustratesAcompanywhichhasbeengreatsuccessfulasanexample,studieshowthiscompanymanagesitssuppliersqualitywithanacknowledgedandexcellentmethodology.Inthisstudy,PorterFiveForceModelTheoryisused.Authoralsoputsforwardownviewpointduringthisstudy.Thisdissertationconsistsoffivechapters.Inthefirstchapter,analyzestheimportancecurrentsituationandmainissuesonsupplierqualitymanagement,expatiatesthebasicmethodologyandprincipleofsupplierqualitymanagementinSupplyChainManagementconditionwithGameTheory,andexplainsthestudymethodology.Inthesecondchapter,analyzesthecourseofAcompanysupplierqualitymanagementsystemwithPorterFiveForceModelTheory,andsummarizesthissystem.Inthethirdchapter,studieshowAcompanyselectsasupplierinthesupplierqualitymanagementsystem.Inthefourthchapter,studieshowAcompanymanagesasupplierselectedinthesupplierqualitymanagementsystem.Inthefifthchapter,expatiatesthestudyconclusion,andgivessomesuggestionsaboutsupplierqualitymanagementtootherenterprise,especiallyforITandelectronicalenterprises.Atthisglobalizationtime,anenterpriseshouldconsider,establishandimproveitssupplierqualitymanagementsystemifitwouldliketoenhanceitscompetence.KeyWords:SupplyChainManagement;Supplier;QualityManagement.1.(PhilipCrosby):199810P448P455RichardB.ChaseNicholasJ.AquilanoF.RobertJacobs:OperationsManagementForCompetitiveAdvantage9thedChinaMachinePressP260.25055ISO9000.M.,.J.,.B.,,:20041P190341SupplyChain8021220005(SupplyChainManagementSCM)(SupplyChainManagementSCM)123RichardB.ChaseNicholasJ.AquilanoF.RobertJacobsOperationsManagementForCompetitiveAdvantage9thedChinaMachinePressP332.20039P42-P44TomDavis,“EffectiveSupplyChainManagement”SloanManagementReviewSummer1993P36-37.“”20002P179-18164122002P69-70.L.20044P9P1120011P116P126[].319997P477-48471111834JITIT5BenchMarking61ABC20%80%12ABC“”20024P35912ABCA106070B2020C701020ABCABCCAABC231996Dickson1991WeberDickson60101313TQC(ISO)20024P81120024P3620042P5411456121414[].R.[].E.1120019P225()12312345.M..J..B.20041P189P20713()1212345678143113123/121511.M..J..B.20041P196123453/1641234561078517671R.Monczka,R.Handfield,D.Frayer,G.Ragatz,andK.Petersen,SupplierIntegrationintoNewProduct/ProcessDevelopment:BestPractices(Milwaukee,WI:ASQCPress,2000).181A21W.EdwardsDemingPhilipCrosbyTaguchiKaoruIshikawa619ISO9001A20AAIT20AAAA202115AAAAAAA2080140A21209090A40ISO9000A2000AISO9000:2000ISO14001(),OHSAS18001()A222121123456721A2000P35P36[]..P59-P62A2321AA242080AAAA209090AAAA21AAAAAISO9001ISO14001OHSAS18001AA25AAA2222A262323AAAAAA27AAAAAAAAA24AAA2824ASQESQESQESQESQESQESQESQESQEAAASQESQESQE/SQESQE/SQESQESQEA29A30AAAAABCBCABCA31AA3131AABCA1A1A0.25AAAAAA3212SCSIAIDE3A4A1234AA33AA1234567891034ISO1400111OHSAS18001)AAAISO9001/9002AAAA1A2A353430567891011121314AA36ABCAISO9001A123456789101112ISO14001OHSAS18001)A37BC1A1AISO900123382310X3232901008089A80%AA391234AA403333ABC9090%A41A123456789CpCpk1011121314809042343411232435465A4376789AA1A23090345CpCpk6447AAAA4512345678910111213141516171819202122ISO1400123OHSAS18001)461123456721433535ABC5332DPPM102431044310333A10343A90102331024310333–A5333–B5342–C5334–D5323–E5332100%2.83.42.935BABCA471A2345A6AAAA48AAABACAAAA49AAAA415041A123456A78A91030901112A13AAA51**1234CpCpkGageR&R5**6**()A****78**AA9****13090DPPM252345678AAAAAAA53AA54123456789104142AAAAAAAA5541AAA,)AA5642AAADPPMABAB---t---A57AAAAAAAAAAA58AA3090DPPM3090AAAAAADPPM=/x1000000AADPPM=/x1000000A5930A30DPPM30=30/x10000003030DPPMA30=/x3090A90DPPM90=90/x100000090:90DPPMA90=/x9060AA5C5C1Characterize2Contain3Cause4CorrectiveAction5Closure11A23A212331ISO242AA6142AA()()()621A1230902A12331234AAA632543AA64431FA2CLCAAFACLCACLCA/FA///CLCA///CLCACLCA//////CLCAA65AA1XA2XA3XA4XAAAA66AAAAAAA1A2345A678A67AAAA30AAAAAA123456A68////25A4444AA12A693456123A456789A1270AAA12345:123A123443A714320202520152525252501A2A0A129034ISO14001OHSAS1800156AA44CE45ACE467244ABCDE1008781938377201620171619252215251919151312151310201820191814201814171715100.025.017.535.017.55.045ABCDE0102030405060708090100A7346ABCDE0.0%5.0%10.0%15.0%20.0%25.0%30.0%35.0%AAA674AA4712471AA2AAA753309045678769A1011A12AAA123A4A5A6A7A77A8AA12A34AAAAAA78AAA79IT123480567891011128113ISO14001OHSAS18001141582:[1]199810P448P455[2][].319997P477-484[3]2000P35P36[4]20002P179-181[5]20005P30P32[6]2000[7]20011P116P126[8][].R.[].E