奔驰供应商评审中英文文件

第1页共88页潜潜潜在供应商评估指南第2页共88页评估范围A–Management管理B-TechnologyandDevelopment技术与开发C–Quality质量D–Production生产E-Engineering(ProductandProcess)工程（产品和过程）F-Logistics/Supply物流与供应G-Sub-supplierManagement分供商管理H-CostManagement成本管理第3页共88页ScoringGuide打分指南TeamevaluationmustberecordedintoExcelfile.InputcommentsonCOMMENTSpage.团队评价必须用Excel文件记录，在注释页上输入注释。PointsColorDefinitionEffectonDCprocesses在DC流程颜色表示的定义：0redSupplierdemonstratesneitheradocumentedprocess/procedurenoranappliedpractice.0分红色供应商示范既无文件化流程/程序，又无应用的实例Processwillcertainlycauseproductfailureand/orunsatisfactorycommunicationwiththecustomer过程肯定会发生产品缺陷和招致顾客抱怨。1redDocumentedprocess/procedureexistsbutisincompleteornotfullyimplemented.1分红色有文件化流程/程序，但不完善或没有完全的贯彻。Processwillprobablycauseproductfailureand/orunsatisfactorycommunicationwiththecustomer过程大概会发生产品缺陷和招致顾客抱怨。2greenProcess/procedureiscompletelydocumentedandacceptablyimplemented.2分绿色流程/程序是完整的并备有证明文件，贯彻情况可以接受。Processwillprobablynotcauseanyproductfailureand/orunsatisfactorycommunicationwiththecustomer过程大概不会发生产品缺陷和招致顾客抱怨。3greenAcompletelydocumentedprocess/procedureisfullyimplementedandmeetsminimumrequirements.3分绿色具有完整的备有证明文件流程/程序，并得到完全地贯彻。Accordingtotheevaluationteam’sexpertisetheprocesswillnotcauseanyproductfailureand/orunsatisfactorycommunicationwiththecustomer依照评估团队专家的意见，过程不会发生产品缺陷和顾客抱怨。N/AgreenN/A项绿色Theevaluationteamagreesthatthisquestionshouldnotbescored.EnterNAintotheScoreboxandexplainreasonsonCOMMENTSpage.评估团队同意不记分的这些问题，记分箱内输进NA，并在注释页解释原因。Questionisnotapplicableforthisparticularcommodity/process对于特殊的商品/过程，问题不适用。NoteTheteammustreachaconsensusoneachquestionscore.注意：每一项问题的打分，团队必须达成一致意见。第4页共88页A–Management/管理Comments:注解：TheManagement(e.g.BoardofManagement,PlantManagement,SectionManagement)developsthequalitypolicyforthecompany,definesitandcommitsallareasandlevelstoit.Thisallowsspecificqualitygoalsandalsoaqualitysystem(Qsystem)tobeagreedupon.Qualitymustberegardedasanoverallmanagementtask.Themanagementmustconcernitselfwiththefollowingsubjects:提交并详细说明所有范围、级别的公司经营（例如：管理部门、工厂管理、项目管理）发展的质量方针。允许已经同意的特殊目标和质量体系。质量必须当作一项全面的经营任务。经营必须涉及它自身具有的如下题目：BusinessPlan*商业计划Comparisonofinternal&externalperformancedata国内外性能资料对照Businessresults商业成果Employeesatisfaction员工满意Customersatisfaction客户满意“Management”describestheorganizationalentityinthecompanythatisresponsibleforprofitandloss.管理层描述在公司内负责利润和消耗的组织实体。Remark:*=Businessplanmeans:localplantperformancetargets注，商业计划意味着：当地的工厂执行目标ChecklistOverview:评审清单总览1Havegoalsbeendefinedandaretheyconsistentlybeingfollowed?是否制定目标，并且始终遵循？1aDoesthesupplierhaveprocesstoupdatetheirbusinessPlan?供应商是否有更新商业计划的流程？1bAreobjectivesdevelopedfromthebusinessplan?所有目标是否都源于商业计划？2Isthereaprocessformanagementreview?是否有管理评审流程？2aAreobjectivesdefinedandcontrolledonalllevels?是否界定和控制所有等级的目标？2bDoesthesupplierperformregularlyscheduledqualityauditsinternally?供应商是否实施定期的内部质量评审？2cDopreventiveandreactivemeasuresderivefromthisevaluation?第5页共88页是否有针对评审（结果）的纠正和预防措施？3Isthereaprocessforevaluatingthecapabilityoftheestablishedresources(employees,equipment,methods,material)?是否有流程来评估已经建立的资源能力（如人员、设备、方法和材料）？3aDoestheorganizationidentifyandallocateappropriateresourcesforincreaseofcustomersatisfaction?为提高顾客满意度，组织是否识别和分配适当的资源？4Isthereaprocessforthemanagementofemployeesatisfactionwithsuitablemethods?是否有合适的方法来管理员工满意度的流程？4aDoesthesupplierhaveaprocessforqualityawareness?供应商是否有关于(提高)质量意识的流程？4bDoesthesupplierpromoteanymotivationalactivity(e.g.smallgroupactivity)toassureandimprovethequality?供应商是否推行员工激励活动（例：小组活动）以保证和改善质量？5Doesatrainingprogramexistwhichsupportsachievingthescopeofbusinessandfulfillmentofcustomerrequirements?是否有支持完成商业经营范围和履行顾客需求的培训计划？5aDoesthesupplierhavedocumentedtraininganddevelopmentprogramsforitspersonnel?供应商是否有针对员工的书面化的培训和开发计划？5bIndividualTraining:doesthetrainingprogramfittothejobspecifications?个人培训，培训计划是否合适于岗位说明？5cWhatkindsofinformationdotheemployeesgetaboutcustomerrequirementsandaboutachievementofobjectives?在顾客需求和目标绩效方面，员工得到了哪些信息？A1Havegoalsbeendefinedandaretheyconsistentlybeingfollowed?是否制定目标，并且始终遵循？Comments:注解：“Goals”arespecificationsforproducts,processes,operationsandservicesdefinedforalllevels.Theseobjectivesarederivedfromcustomerrequirements,thecompetitivesituation,thelegalenvironmentandinternalrequirementsaswellasadherencetothezerodefectstrategy目标是.对于产品、过程、操作和所有级别服务界定的规范。这些目标源于顾客的要求、竞争的位置、法定的环境、国内需求以及坚持零缺陷战略。Examples:ppm-data,第6页共88页ppm数据nonconformancedata,不合格品数据qualitycosts,质量成本A1aDoesthesupplierhaveaprocesstoupdatetheirbusinessplan?供应商是否有更新商业计划的流程？Comments:注解：A“businessplan”isadocumentwithcompany-specific,strategicprojectsandgoalstobefulfilledorachievedinadefinedperiod.商业计划是一种文件，含有公司特定在某一时期要实现或达到的战略性计划和目标。A“businessplan”isacontrolleddocument商业计划是一个受控文件。Examples:例如：writtenoperatingsystemprocess,书面的运行系统流程procedureorpractice程序或惯例A1bAreobjectivesdevelopedfromthebusinessplan?所有目标是否都源于商业计划？Comments:注解：ObjectivesshouldbefixedinawaytoachievefulfillmentofBusinessplan.确定目标以完成商业计划Examples:例如：a)Corporate-wideobjectives公司范围的目标Improvingmarketshare改进市场份额Continuousqualityimprovement质量持续改进b)Product-relatedobjectives同产品有关的目标第7页共8