高中英语投诉信

aletterofcomplaint投诉信•在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下向相关机构或人写信寻求解决问题。•在语言方面，要注意把握分寸，要公平、公正。Whatisaletterofcomplaint?•投诉信通常包括以下内容：1.表明写信目的，因何事向对方提出投诉。2.具体存在的问题。3.希望对方能重视并妥善解决这个问题。二、阅读投诉信范文回答问题。你是李华，两周前你从网上订购了一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案DearDir,IamLiHua,oneofyourcustomers.I’mwritingtomakeacomplaintaboutthepoorWebserviceIhavereceived,andaskforreasonablecompensation.ThereasonisthatIorderedasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.Tomakemattersworse,itisnotacompleteset,forIfoundonebookmissing.Iappreciateitverymuchifyoucouldinvestigatethematterseriously,andIwouldliketohavethismattersettledproperlybygivingmeafullrefundordeliveringanewsetofbookstomebeforethisSaturday.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Sincerely,完善写作流程图•••第一段：_________+__________第二段：投诉背景第二段：投诉_______+后果第三段：提出批评及处理的意见或敦促对方采取措施自我介绍写作目的内容常用语句1.抱怨________________________2.糟糕的服务________________________3.采取措施________________________4.解决问题________________________5.预防……发生________________________prevent…fromhappeningcomplainaboutpoorservicetakemeasuresdealwith/solvetheproblem6.调查此次事件7.表达不满8.要求合理的赔偿investigate/lookintothematter/incidentexpressone’sdissatisfactionaboutaskforreasonablecompensation.套用句式②写信目的，因何事向对方提出投诉。I’mwritingtomakeacomplaintaboutthepoorWebserviceIhavereceived.③投诉内容：Thereasonisthat....Atfirst,…What’sworse,…Eventually,…•④希望得到的结果：Iappreciateitverymuchifyoucouldinvestigatethematterseriously,andIwouldliketohavethismattersettledproperlybygivingmeafullrefundordeliveringanewsetofbookstomebeforethisSaturday.三、投诉信模板Dear________，Iam________(自我介绍).Iamwritingtomakeacomplaintabout________(抱怨的事情)．(抱怨详细内容)Thereasonformydissatisfactionisthat________(抱怨的第一个方面).Inaddition,________(抱怨的第二个方面)...Underthesecircumstances,Ifindit________(感觉)to________(抱怨的方面带来的后果)．Iappreciateitverymuchifyoucould________(提出建议和请求),andIwouldliketohavethismattersettledby________(解决方式+解决期限)．ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yourssincerely，......四、课堂练习•假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：•1.问题：牛肉面有苍蝇，服务员态度粗鲁。•2.要求：餐厅赔礼道歉。•注意：1.词数100左右。•2.可以适当增加细节，以使行文连贯。•3.开头语和结束语已为你写好。DearSir,第一段：自我介绍+写信目的IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mI’mwritingtomakeacomplaintaboutthepoorservice.第二段：投诉原因（包括背景:上周六，你有一次不愉快的就餐经历+要点1：牛肉面有苍蝇，服务员态度粗鲁）LastSaturday,IwenttoyourrestauranttohavenoodlesbutIhadanawfulexperience.ThereasonisthatwhenIwaseating,Isuddenlyfoundthereweretwofliesinthem,whichmademesick.SoIaskedthewaitertogivemeanotherbowlofnoodles,buthedidn’tchangeitandsaidinarudemannerthathewastoobusytosolvetheproblem.Yourservicemakesmefeeluncomfortable.第三段：提出建议和要求+要点2IappreciateitverymuchifyoucouldandIwouldliketohavethismattersettledbyThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.investigatethisproblemmakinganapologytomesincerely．