外贸英语口语1专题培训课件

EstablishingBusinessRelationsIntroducingCompanyandBusinessScopePhoningandMakingAppointmentsCallingonaCustomerContentsQuestionsWhyfirmsestablishbusinessrelation?Nocustomer,NobusinessNewcustomer,NewBusinessQuestionsHowdoyoulookforyourcustomers?Talkaboutchannelstolookforcustomers1.TradeDirectory/Union贸易名录/行会2.ChamberofCommercebothathomeandabroad国内外商会ChinaChamberofInternationalCommerce(CCOIC)中国国际商会5.Banks4.AdvertisementsinthenewspaperorperiodicalsWaystogetinformationofprospectiveclients:InformationRelated3.Embassiesorconsulates/Thecommercialcounselor’sofficeoftheembassyinforeigncountries大使馆驻国外商务参赞处6.Marketsurvey/research市场调研7.Mutualvisitsbytradedelegationsandrepresentatives贸易代表互访9.TheInternetInformationRelated8.Introductionfromotherbusinessfirmsorfriendsorbusinesshouseofthesametrade同业商行10.Attendanceattheexportcommoditiesfairsandexhibitionsathomeandabroad出口商品展会广交会(1957-)Guangzhou,Spring&AutumnChinaImportandExportFair(CantonFair)IntroducingCompanyandBusinessScopeTeachingObjectives1.Learnsomeexpressionsofintroducingcompanyandbusinessscope.2.Pickupsomeusefulpatternsinmakingintroductions3.Learntointroducecompanyanditsbusinessscopeunderspecificsituations.4.LearntousepreciseEnglishtodescribetheadvantagesandbusinessofthecompany.5.Learnappropriateetiquetteofmakingforeigncostumersgetacquaintanceofthecompany.总公司HeadOffice分公司BranchOfficeAccountingdepartment财务部Salesdepartment销售部国际部InternationalDepartment出口部ExportDepartment进口部ImportDepartmentPurchasing/procurementdepartment采购部Researchanddevelopmentdepartment研发部(R&D)产品开发部ProductDevelopmentDepartmentQualitydepartment质量部Qualitycontroldepartment质控部(QC)Publicrelationsdepartment公共关系部(PR)AdvertisingDepartment广告部PlanningDepartment计划部Humanresourcesdepartment人力资源部(HR)人事部PersonnelDepartment秘书室SecretarialPoolDepartment可简写为DeptWordsandPhrases---CompanyDepartment董事长Chairman总裁President总经理GeneralManagerC.E.O(ChiefExecutiveOfficer)总经理助理Generalmanagerassistant行政助理administrationassistantDirector主任；主管DirectorZhangOfficeDirector办公室主任经理ManagerMarketingrepresentative销售代表Accounting会计Cashier出纳员Clerk/Receptionist职员／接待员推销员Salesman采购员Purchaser售货员SalesClerkWordsandPhrases---PositionWordsandPhrases---OfficeEquipment•Officeequipment办公设备•Officefurniture办公家具Cabinet柜子Swivelchair转椅•computerdesktop台式电脑laptop手提电脑•Monitor显示器Computerscreen电脑荧屏•Keyboard键盘Mouse鼠标•Copier复印机Faxmachine传真机Telephone电话•Printer打印机Inkjetprinter喷墨式打印机Laserprinter激光打印机•Papershredder碎纸机•Paperclip回形针Stapler订书机•Printer打印机•Scanner扫描仪PartOnePreparingyourselfPleaseletmeintroducemyself.I’m…MayIintroducemyself?I’m…Allowmetointroducemyself.I’m…I’mfromABCcompanyinBeijing.MynameisDavidLee.I’mverypleased/glad/happy/honortosee/meetyou,Mr.Smith.I’veheardsomuchaboutyou,Mr.Blake.I’veoftenheardaboutyou,Mr.Blake.Theothershaveoftentalkedaboutyou,Mr.Blake.Howdoyoudo,Mr.Blake.听完别人自我介绍以后，可以说：1.selfintroduction1.selfintroduction1.selfintroductionPartOnePreparingyourselfHowdoyoudo,Mr.Blake?熟人打招呼：Howareyou?Howareyoudoing?Fine,thanks,andyou?Verywell,thankyou.Notbad.Thankyou.I’mOK.初次见面，较正式Howdoyoudo?更亲切要注意在不同场合使用的语气1.selfintroductionPartOnePreparingyourself2.Third-partyIntroductionMayIintroduceyoutoourofficedirector?I’dliketointroduceyoutoMr.Smith.Letmeintroduceyoutoourpersonalmanager.PleaseallowmetointroduceyoutoMr.Smith.It’smypleasuretointroduceyouto…ItiswithgreatpleasurethatIintroducetoyouMr.Zhang,managerofourcompany.Joe,I’dlikeyoutomeet…Joe,Idon’tbelieveyou’veevermet…ThisisJoe.He’sinchargeof…He’sour…Director/Manager.Jane,thisisTom,Tom,thisisJane.Jane,Tom.Tom,Jane.在很多情况下，你往往会作为中间人介绍互不认识的双方。Iamgladtohavethehonorofintroducing…Wehavenearly…employeesandsalesof…million.I’dliketoestablishtraderelationswith…I’vebeeninthisbusinessformorethan…years.3.IntroducingCompanyPartOnePreparingyourselfOurproductsaresoldin…We’vegotseveralyears’experienceandprofessionalknowledgeintheexportof…Hereisourproductinformationsheet.Weareoneoftheleadingexportersof…inChina.Hereareourcatalogueandpricelist…Thecataloguelistsallthe…weexport…,andthepricelistgives…pricefor…Wenotedthatyourcompanyistheleadingimporterof…in…Thequalityofoursisasgoodasthatofmanyothersuppliers,whileourprices…Wishyouhaveinterests.It’sgoingtobetheprideofourcompany.4.IntroducingBusinessScopePartOnePreparingyourselfPartOnePreparingyourself5.WelcomeWelcometo…Onbehalfof…,I’mverygladtowelcomeyouto…Thankyouforcomingallthisway.WordsandPhraseslinecompetitivesupplier有竞争力的行业，业务供应商WordsandPhrasesproductinformationsheetshowaroundpricelist带领…参观价格表catalogue产品目录产品说明书忌讳的话题一、过分的关心和告诫二、个人的私生活（年龄、收入、婚姻、健康、住址）三、令人不快的事物四、他人的长短五、宗教和政治SmalltalktopicsTripWeatherItineraryTrip对方经过长时间旅行，旅途劳累，此时若能关切地询问一下对方的旅途情况，有助于建立亲切感，并给对方留下好的印象。Howaboutyourflight?How’syourflight?Didyouhaveagoodtrip/apleasantjourney/anicevoyage?Haveyouhadanicetrip?Haveyouenjoyedyourjourney?Wonderful!Nicefoodandgoodservice.Yes,Ienjoyeditverymuch.Verypleasant.Verygood.ButIamalittletired,becauseit’salongtrip.Well,generallyspeaking,itwasfine.ButitisreallyalongdistancefromNewYorktoShanghai.Onthewhole,it’snott