康柏公司的人力资源管理

Page1HR–BusinessPartnerPage2BusinessTransformationWorldMarkets•V(com)=zero=death•V(com)V(wm)=decline•V(com)=V(wm)=maintain•V(com)V(wm)=growthComPage3ChangeChangeChangeChangePage4ValueToCompanyCostofdoingbusinessTransformationTodayCRM,BrandingCallCentersOnlineStorespcOrder/SupplyChainCustomerDatabaseLowHighHighSolutions/Service/E-Business/ProfessionalServiceSystemintegration•Training•OrganizationRealignment•Training•InfrastructureSpecializedproductsBusinessTransformationVolumeProductsAero,palmtop,webappliancesYesterdayPage5CompanyCultureSharedValues1982-19911992-19981999Onwards•Productfocusanddriven•Firsttomarket•Dotherightthings•Commonsenseworks•Weareallinittogether•Marketfocusanddriven•Settherightdirections•Beefficient-domorewithless•Figureouthowtogetthejobdone•Customerfocusanddriven•Empowerment•Settherightpriorities•Rewardsuccess•Intelligentrisk-taking•BeeffectiveStyle•Makeadifferencepersonally•Proactivecommunications•Collaborativeteamwork•Helpotherstosucceed•Beaggressive,butnotconfrontational•Topsdowndecisionmaking•Focusonthejob•Longhourssymbolizecontributions•Blamethematrixineventoffailure•Assertive•Open•Focusontheoutcomeofjob•Gettingjobdonesymbolizescontributions•FunSkills•Driveandexecution•Industryknowledge•Flexibility,versatility•Technicalinnovation•Listening•Persuasion•Management•Driveandexecution•Longrunperspective•Abilitytotolerateconflictingpriorities•Industryknowledge•Fieldexpertise•Leadership•Customerknowledge•Driveandexecution•Effectivelistening•Teamwork•Fieldofexpertise•Out-of-the-boxthinkingPage6ServiceProfitChainInternalServiceQualityRevenueGrowthProfitabilityEmployeeSatisfactionEmployeeRetentionEmployeeProductivityExternalServiceValueCustomerSatisfactionCustomerLoyaltyPage7resultinginthedeliveryofourrevenueandmarginFINANCIALcommitmentsconstantly,creativelyfindingbetterOPERATIONALwaystodeliverouruniquevaluepropositionTalented,motivated,empoweredPEOPLEandbecomethe#1or#2playerineachMARKETwherewecompetesowecreateuniquevalueforourCUSTOMERAswehelpthemmeettheirmissionBalancedScorecardandtheProfit/ValueChainPage8HumanResourceManagementCompensation&BenefitsRecruitment,Termination,Transferetc.EmployeeRelationsMgt.PerformanceMgt.CareerDevelopmentHumanResourceInformationSystemHumanResourceStrategyStaffingTraining&DevelopmentPage94RolesHRtoPlayPEOPLEPROCESSESFUTURE/STRATEGICFOCUSDAY-TO-DAYOPERATIONALFOCUSStrategicPartner•StrategicHRPlanning•HRasBusinessPartner•CultureandValues•CommunityRelationsChangeAgent•Staffing•OrganizationalDesign•ChangeManagementPlanning•PerformanceManagement•TrainingandDevelopmentEmployeeRelationsExpert•EmployeeRelations•LaborRelations•Environment&Safety•Health&SecurityAdministrativeExpert•Compensationdesign•Benefitsadministration•HRInformationSystems•LegalCompliancePage10CorporateStrategyandHRStrategyBusinessStrategiesMissionVisionHumanResourcesStrategyCorporateStrategyCaseforChangeCorporateDirectionPage11Company2001VisionEverythingtotheInternetMissionToenablehumanachievementbytransforminginformationtechnologyStrategyLeadershipinInternetaccessandinfrastructurethroughsuperiortechnology,servicesandpartnershipsObjectivesBalancedacrossemployee,customer,market,financial&operationalAttitudeInspiredPage12CorporateStrategicGoalsProcessspeedandsimplicity:Developindustryleadingtime-to-marketandoperationalprocessesandinfrastructureStrongbrand:Buildastrong,unifiedandgloballyrecognizedidentitythoughconsistentvaluesandbehaviorsMatrixmanagement:CooperateseamlesslyacrossourcompanytoserveourcustomersLeadership:Developstrong,diverseleadershipwhichbalancesstrategicthinking,operationalfocusandemployeeengagementPage13CorporateStrategicGoalsGreatpeople:Empowerthemostinnovative,trustedanddiversetalentinourindustryCustomersatisfaction:Understandourcustomers’expectationsandmeasureourperformanceinmeetingandexceedingthemPracticalinnovation:Developproducts,servicesandsolutionsthatwillinspireourdiversecustomersTrustedpartnerships:Inspiretrustbymanagingqualityrelationships,acquisitions,andalliancesPage14HumanResources:Vision,MissionandValuesOURMISSION:Todeliverbusinessresultsthroughcustomer-focusedHRsolutions.OURVISION:HRisatrustedpartnerincreatinganenvironmentthatinspiresindividualcommitmentanddrivescompanysuccess.OURVALUES:Simplicity&InnovationLeadership&IntegrityAccessibility&ResponsivenessPersonal&ProfessionalGrowthTeamwork&Fun!OURATTITUDE:ProactiveEngagementPage15WhatdoPeopleWant?CompensationPeoplewanttobepaidafairpackageandbetreatedfairlyJobContentGrowthOpportunitiesGoodSupervisor/LeaderGoodWorkEnvironmentPeoplewantinterestingandchallengingjobsthatmatchtheirneedsPeoplewantopportunitiestolearn,growandadvanceintheircareersPeoplewantSupervisorswhoaresupportivecaring,andaregoodleadersCooperativecolleaguesandbalancedqualityworklifePage16TalentRetentionModelFinancialFinancialDevelopmentDevelopmentJobContentJobContentWorkLifeBalanceBasesalaryBasesalaryVariablepayVariablepayStocksStocksRetirementRetirementPerformancePerformancemanagementmanagementCareermanagementCareermanagementSuccess