导游英语8EmergencyHandling

ChapterEightEmergencyHandlingInthischapter,youwilllearn:•howtodealwiththeemergencieshappeningatthehotel;•howtodealwiththeemergenciesduringthesightseeing;•howtodealwiththeemergencieshappeningonthewayoftour;•howtowritelettersofLostandFound/Notice.Partone——OpenYourToolkit•SituationI——HelpingwithLostBaggage•SituationII——HelpingaSickTouristSituationI——BackgroundInformation•WhatoughtatourguidetodoincaseofcheckedbaggagelossesduringthetripinChina?•Ifthetourist’sbaggagegetslostwithinChina’sterritory,thetourguideshouldfindoutcluesthatmayhelpforitrecovery.•1.Theporterinthehotelmayhaveplacedthebaggageonthewrongfloororinthewrongroom.Thebaggagemayhavebeenconfusedwiththoseofanothertourgroup.Onceyourealizeapieceislost,itisnecessarytolookforthebaggageimmediately,andthelostbaggage,whenfound,shouldbesenttothetourist’sroom;SituationI——BackgroundInformation•2.Ifthebaggageislostonthewaytoorfromtheairport,thetourguideshouldcontactthetravelserviceforassistance.It’sthedutyofthebaggagesectionsofboththehotelandthetravelservicetolookforthelostbaggage;whenfound,thebaggageshouldbehandedtothetouristpromptly.•3.Trytoconsolethetouristwhohaslostthebaggageandhelphimorhereasethedifficultiescausedbytheloss;SituationI——BackgroundInformation•4.Ifthebaggageeventuallycannotbefound,themanagerofthetravelservice(ifnecessary),andthetourguideshouldexplaintothetouristwhatmayhavehappened,offerapologiesandhelphimorhertoclaimforcompensationinaccordancewiththeinternationalpractice.•Ofcourse,it’smostimportanttoensurethesafetyofbaggage.Thetourguidemustpayattentiontothehandlingandcheckingofthebaggageeachtimetoavoidanylosses.SituationI•Scene:Peterhasjustarrivedatthehotel.Buthecouldn'tfindoneofhisbagswhenhewasshowedtohisroom.Heisveryanxiousbecausehispassport,IDcardandsomeotherimportantthingsareallinthebag,soheisaskingthetourguideforhelp.•G:theGuideP:theCustomer•G:Hi,Peter.Youlookanxious.Whathappened?•P:I’msorrytodisturbyounow,butIcan’tfindmybaggage.Itisveryimportanttome.MypassportandIDcardareallinit.SituationI•G:Calmdown,please,Peter.Iwillhelpyou.Letmethink…Therearealtogether16piecesofbaggageinourtourgroup.Andthenumberwasstill16whenIcheckedthemafterwearrivedatthehotel.So,itcouldn’thavebeenlostintheairportoronthewaytothehotel.Isthatright?•P:Butwhyhasn’titbeensenttomyroom?•G:I’mguessingthatyourbaggagemayhavebeenputinthewrongplace.Youknow,sometimesthishappensbecauseoftheporter’scarelessnessorthelossofthenametag.•P:SowhatshouldIdonow?•G:Don’tworry.IwillcalltheLostandFoundDeskimmediately.Couldyoudescribesomefeaturesofyourbaggage?SituationI•P:Sure.It’samedium-sized,blacksuitcasewithmynametagattached.5•G:OK.Isee.Iwillasktheportertofinditandsendittoyourroomassoonaspossible.•P:OK.Butdonotkeepmewaitingtoolong.Thankyouverymuch.•G:Mypleasure.•(Fifteenminuteslater,thetourguideisknockingatthedoor.)•P:(Openingthedoor)Oh,mysuitcase.Thankyou.•G:Ifounditontheotherfloor.Pleasecheckit.Bytheway,you’dbetterhaveyourpassportandIDcardwithyouwhiletraveling.6•P:Oh,Iwill.Thanksagain.SituationI——Vocabulary•anxiousa.忧虑的，焦虑的，不安的•disturbvt.打扰，干扰；使…心烦,烦恼•calmdown使…安静•altogetheradv.总共；完全地•checkvt.检查，查看•portern.(车站、机场等的)搬运员，脚夫•carelessnessn.粗心，疏忽•lossn.丢失，遗失•tagn.标签•featuren.特征，特色；容貌，相貌•medium-sizedadj.中等大小的，中号的•attachedadj.附加的SituationI——Notes•I’msorrytodisturbyounow,butIcan’tfindmybaggage.•很抱歉打扰你，我找不到行李了。•…itcouldn’thavebeenlostintheairportoronthewaytothehotel.•行李不可能遗失在机场或是来酒店的路上。•LostandFoundDesk失物招领处•Couldyoudescribesomefeaturesofyourbaggage?•请描述一下你的行李的外观特点。•It’samedium-sized,blacksuitcasewithmynametagattached.•一个中等大小黑色的行李箱，上面有我的姓名标签。•…you’dbetterhaveyourpassportandIDcardwithyouwhiletraveling.•旅行时，请你随身携带护照和身份证。SituationI——NotesSituationII——BackgroundInformation•Whatshouldatourguidedowhenatouristisseriouslyill?•1.Thetouristshouldbemadeascomfortableaspossibleifhebecomesillduringsightseeing.Ifhehasmedicinewithhim,hecantakeithimselforaskhisrelativesorfriendsforhelp.Ifnecessary,thetourguidemaycallforanambulanceorhailataxioranycartotakehimtothenearesthospital.Thesickshouldbeaccompaniedbyhisrelatives,thetourescortoranothertouristassignedbythetourescort;SituationII——BackgroundInformation•2.Ifthetouristgetssickinthehotel,thetourguideshouldnotifytherelevantdepartmentinthehotelforimmediatetreatment,orthesicktouristshouldbesenttoahospital;•3.Whilethesicktouristisbeingtakentoahospital,thetourguideshouldaskthetravelservicepromptlyforhelp.Duringemergencytreatment,therelativesorthetourescortorothertouristsshouldbeonthescene.Incaseasurgeryisneeded,suchanoperationshouldbeapprovedbyhistravelingpartneroremergencycontactperson.Theyshouldsignforthesurgery.SituationII——BackgroundInformation•4.Ifthesicktouristisincriticalconditionandistravelingalone,thetourguideshouldaskthetourescorttocontacthisembassyorconsulate.Theywillalsohavetonotifyhisfamily,relativesoremergencycontactperson,askingthemtocometoChinaimmediately.Ifhisrelativescannotbefound,followthewrittenadviceoftheembassyorconsulate;SituationII——BackgroundInformation•5.Ifthesicktouristturnsforthebetter,butstillneedstobehospitalizedandisunabletoattendanyactivitie