Microsoft Dynamics CRM 4.0 操作和维护指南

MicrosoftDynamicsCRM4.0操作和维护指南中文4.0.0修订版MicrosoftDynamicsCRM4.0操作和维护指南本文档中的信息（包括引用的URL和其他Internet网站）如有更改，恕不另行通知。除非另行说明，否则本文示例中描述的公司、组织、产品、域名、电子邮件地址、徽标、人物、地点和事件纯属虚构。无意与任何真实的公司、组织、产品、域名、电子邮件地址、徽标、人物、地点或事件发生任何关联，也不应有此方面的推断。用户有责任遵守一切适用的版权法。未经MicrosoftCorporation书面明确许可，不得出于任何目的、以任何形式或通过任何手段（电子、机械、影印、录制或其他手段）复制本文档的任何内容、将其存入或引入检索系统或者进行传播；但此规定并不限制版权所赋予的各项权利。Microsoft可能拥有涉及本文档主题的专利、专利申请、商标、版权或其他知识产权。除非Microsoft提供的书面许可协议中有明文规定，否则提供本文档并不表示赋予您使用这些专利、商标、版权或其他知识产权的许可。©2007MicrosoftCorporation。保留所有权利。您复制本文档的权利受版权法/著作权法和软件许可协议条款的限制。对于软件许可证，您可以制作合理数量的副本或打印版本供自己使用。未经授权擅自制作副本、改编、汇编或进行衍生性工作用于商业发行都是法律禁止的行为，违者将受到惩罚。Microsoft、MS-DOS、Windows、WindowsServer、WindowsVista、MicrosoftDynamics、ActiveDirectory、BizTalk和Outlook是Microsoft旗下各公司的商标。所有其他商标均归其各自所有者所有。MicrosoftDynamicsCRM4.0操作和维护指南目录1概述...........................................................................................................................................1-1发送有关本章内容的反馈..........................................................................................................1-12操作MicrosoftDynamicsCRM.................................................................................................2-2操作MicrosoftDynamicsCRM服务器.....................................................................................2-2确定每个MicrosoftDynamicsCRM服务器角色的安装位置.................................................2-2将组织数据库移至另一个SQLServer实例...........................................................................2-2操作MicrosoftDynamicsCRMforOutlook..............................................................................2-4自动更新MicrosoftDynamicsCRMforOutlook....................................................................2-4MicrosoftDynamicsCRM更新.................................................................................................2-8在命令提示符处运行MicrosoftDynamicsCRM更新............................................................2-9监视MicrosoftDynamicsCRM并排查其故障........................................................................2-11事件查看器...........................................................................................................................2-11平台跟踪..............................................................................................................................2-11MicrosoftDynamicsCRM服务器的已知问题.........................................................................2-13MicrosoftDynamicsCRM服务器不使用SQLServer镜像实例.............................................2-13MicrosoftDynamicsCRM服务器的性能低于预期...............................................................2-14部署管理器中仅显示许可证节点..........................................................................................2-14电子邮件路由器疑难解答和已知问题...................................................................................2-14MicrosoftDynamicsCRMforOutlook疑难解答.....................................................................2-15MicrosoftDynamicsCRMforOutlook诊断.........................................................................2-15MicrosoftDynamicsCRMforOutlook和Web应用程序疑难解答..........................................2-19客户端无法连接到MicrosoftDynamicsCRM服务器..........................................................2-19MicrosoftDynamicsCRM电子邮件活动保持在待发送状态而且不传送..............................2-19在Windows64位计算机上运行时，MicrosoftDynamicsCRMforOutlook或MicrosoftDynamicsCRMWeb应用程序的启动速度低于预期速度....................................2-20MicrosoftDynamicsCRM报表疑难解答和已知问题...............................................................2-20报表查看器对希伯来语和阿拉伯语的支持...........................................................................2-20发送有关本章内容的反馈........................................................................................................2-203备份MicrosoftDynamicsCRM系统.......................................................................................3-21备份MicrosoftDynamicsCRM系统.......................................................................................3-21选择备份模式.......................................................................................................................3-22备份WindowsServer2003.................................................................................................3-22备份ActiveDirectory...........................................................................................................3-22备份SQLServer（包括ReportingServices）...................................................................3-23备份ExchangeServer2003和ExchangeServer2007.....................................................3-24备份MicrosoftDynamicsCRM服务器................................................................................3-25发送有关本章内容的反馈........................................................................................................3-26MicrosoftDynamicsCRM4.0操作和维护指南4故障恢复..................................................................................................................................4-27情形A：SQLServer故障.......................................................................................................4-27