酒店英语餐饮教案1

课程基本信息课程名称《酒店英语2餐饮》课程类型理实一体课课程性质专业核心课教学对象酒店管理专业二年级学生授课课时64所选教材《酒店英语2》张喜来主编郑州大学出版社授课地点多媒体教室教学内容1、RestaurantReservation&WelcomeGuest2、AttheChineseRestaurant3、AttheWesternRestaurant4、Atthebar5、RoomService6、HandlingGuests’Complaint7、Check-out8、HealthandRecreation9、TheShoppingArcade10、BusinessService学情分析已学基础：1.已学习前置课程《饭店管理概论》、《中餐服务》、《西餐服务》等有一定的酒店服务概念及服务程序的了解，正在学习的平行课程《酒店市场营销》、《宾客关系管理》等对本课程的学习有促进和帮助；2.有酒店实践学习经营；优势：多数学生对课程内容感兴趣，能有效利用教师提供的教学资源进行课前预习，有一定自主学习的能力；劣势：1.少数学生英语基础差，学习动力不足2.学习过程中反映出学生对行业实际情况了解不足，对所学知识的吸收程度较差，灵活运用能力不足。教学资源《酒店情景英语》张喜来主编郑州大学出版社《新职业英语》杨静怡主编，外语教学与研究出版社《餐饮英语口语一本通》张苹主编·旅游教育出版社教案章节/项目名称RestaurantReservation&WelcomeGuest课时4课时6课时教学目标知识目标：telldifferenttypesofroominf&bdepartmentLearnproceduresofrestaurantreservation.proceduresofwelcomingandseatingguests,learnhowtobidguestsfarewell,meetguests’specialrequest.技能目标：thetaskrequiresthereservationistcanreceiveroomrestaurantreservations,recomendsuitablediningplacestotheguestsafterinquiringthemoftheirdetailedrequirements,andthathostesscanseatguestsinaproperwayanddealwiththesituationwellwhentherestaurantisfull.素养目标：thetaskrequiresthereservationistcanreceiveroomrestaurantreservations.WelcomeGuest.hostesscanseatguestsinaproperwayanddealwiththesituationwellwhentherestaurantisfull.Grasptheprocedure教学重点thereservationistcanreceiveroomrestaurantreservations,recomendsuitablediningplacestotheguestsafterinquiringthemoftheirdetailedrequirements教学难点hostesscanseatguestsinaproperwayanddealwiththesituationwellwhentherestaurantisfull.教学策略与方法Practicedialogues&watchvideoclip教学环境与资源多媒体教室教学活动教学目的课前1、learnbythemselves.2、learnwordsandexpressions.准备课中1、learntherestauranttypesbydifferentcards.2、talkabouttheirexperienceinrestaurant.内容引入1、thetaskrequiresthereservationistcanreceiveroomrestaurantreservations,takingorders。2、recomendsuitablediningplacestotheguestsafterinquiringthemoftheirdetailedrequirements.3、explainChineseCuisine.内容讲述1、thathostesscanseatguestsinaproperwayanddealwiththesituationwellwhentherestaurantisfull.2、Misdirectedservice案例分析1、Usefulexpressions2、Seatingguestscheck课后1、makingdialogueswithpartner。2、ListentothetapeandfinishtheExerciseonetothree拓展思考教学反思HowtorememberthephrasesHoetouseinthejobs