皇冠岗位职责-资深客房服务员

义乌国际会议中心LastUpdated:June17,2020Page1of5-JOBDESCRIPTION岗位职责JOBTITLE:SENIORROOMATTENDANT职位资深客房服务员AREA/DEPARTMENT:ROOMSDIVISION/HOUSEKEEPING部门房务部/管家部JOBBAND:6LEVEL级别六级REPORTSTO:FLOORSUPERVISOR直接上级楼层主管POSITIONSSUPERVISED:NIL下级无JOBSCOPE:工作范围Responsiblefortheroomsandcorridorsingoodrepairandcleaning,inlinewithhotelstandards,offertheservesofdrinks,laundry,itemsborrowed,openbedsandotherservices,responsibleforthedailymanagementactivitiesinthefloor.负责客房以及走廊处于良好的维修和清洁，符合酒店标准，为客人提供相应的酒水、洗衣、物品借用、开床等服务，并负责所在楼层的日常管理活动。TESTIMONIAL:Ihavereadandreceivedacopyofthedescriptionandfullyunderstandthatviolationofanyofthestatedresponsibilitiesanddutiesisgroundedfordisciplinaryaction.证明：本人确认已阅读了本职责描述，并同意在工作职责描述中所规定的职责。Signature:签名…………………………………………………………………Date:日期………………….……………………………………………………KeyResponsibilities主要职责义乌国际会议中心LastUpdated:June17,2020Page2of5Toattendallmeetingandtrainingsasrequired.出席所有必需的会议和培训。Ensuresthathe/sheisfamiliarizedwithin-housefacilitiesforthepurposeofassistingguests.确保熟悉房间的设备设施以便帮助客人。MaintainsresponsibilityformasterKeysinhis/herpossession.妥善保管所负责的万能钥匙。Maintainsappropriatestandardsanddisciplinefordress,hygiene,uniformandappearance.保持正确的着装，个人卫生，制服和外貌的标准和纪律。Cleansallrooms,corridorsandmainstationasassignedanddeepsoperatingequipmentwellmaintaineditems.清洁所有的房间，走廊和所分配的区域卫生，维护使用工具。Turnsinalllostandfounditems.上缴所有客人遗留物品。ReportsanyassignedroomsthatdonotrequireserviceorD.N.D。.报告所分配的房间中不需要服务或有请勿打扰标志的房间。Reportstotheofficeofanymalfunctionroomequipment向客房中心报告房间设备维修。Performsextraworkandgeneralcleaningasrequired.执行额外的工作和必需的大清洁。MaintainsopenchannelsofcommunicationwiththeAssistantHousekeeperonallmattersaffectingHousekeeping,FrontOffice,Food&BeverageandEngineering.在所有有关管家部，前厅部，餐饮部和工程部的问题上要维持与行政副管家有良好的沟通。Conductsregularmeetingwithinassignedarea.参加所在区域指定的例行会议。Toensuregoodinterdepartmentalcommunication,networkandteamwork.确保有个好的沟通环境和好的团队建设。PRODUCEANDSERVICEQUALITY产品和服务质量Inspectsallroomsofassignedareaonadailybasistoensurethatallfurnishings,facilitiesandequipmentareingoodrepairasperHICPJstandard.每日检查自己所负责的楼层并保证所在楼层家俬，设施设备是完好的符合酒店标准的。Toensureguestrequestsaremetandcompanypoliciesandstandardproceduresareimplementedandmaintained.保证客人的需求是符合要求的，并且要保证所提供的服务是按照标准去来完成的。Toco-ordinatethespringcleaning/extraworkschedule/maintenancerequisitionsofroomswiththeAssistantHousekeeperandensuressuchschedulesandrequestsarefollowed.协助行政管家来完成制作房间的大清洁/特别清洁/工程维修并且保证这些计划顺利进行贯彻。Inspectsguestandpublicareaondailybasistoensurethatallfurnishing,facilities,andequipmentarecleanandingoodrepairreportfindingstotheExecutiveHousekeeper.每日检查所有公共区域和楼层以确保所有家私和设施设备是完好的，若发现有任何问题及时向行政副管家报告。ToinspectdailyVIP-allocatedroomsandtospotcheckroomsofinhouseVIPguests.检查当日的VIP房间和抽查已入住的VIP房间。Todailyspot-checkvacant,occupiedandoutorderroomsandreportfindingtoAssistantHousekeeper.每日检查所在楼层空房，住客房和维修房，发现问题及时向行政副管家报告。Tocoordinatethespringcleaning/extraworkschedule/maintenancerequisitionsofallroomsandpublicareaswiththeAssistantHousekeeperandensuresuchschedulesandrequestsarefollowed,协助行政副管家来完成制作房间和公共区域的大清洁/特别清洁/工程维修并且保证这些计划顺利进行贯彻。Maintainsappropriatestandardsanddisciplinefordress,hygiene,uniform，appearance.义乌国际会议中心LastUpdated:June17,2020Page3of5在仪容仪表和礼貌礼节方面要有一个正确的标准和制度。MonitorsandcontrolsHousekeepingtasks,suchaslostandfound,keycontrol,securityandemergencyprocedures,thathelpmaintainthehealthandsecurityofpersonnelandguests..监督和控制管家部的工作，如在失物招领，钥匙控制，安全和紧急事件的处理的方法，以保证客人和酒店员工的人身财产的安全。FINANCE财政Toprepareamonthlyreportwithintheassignedarea,planningandassessingimprovementsinstandardsgoals,andcosts.在所分配的区域范围之内准备每月报告，计划并评定标准，目标和成本控制。Controlsandanalyseswithinassignedarea,onanon-goingbasis,departmentalcosts.控制并分析所分配区域之内的部门的成本。Controlandanalyses,onandon-goingbasis,departmentalcosts,toensureperformanceagainstbudget.通过不断的控制来降低成本，以保证工作成效超出预算。Controldailyroomdiscrepancyreport.控制每日的房间差异。GENERAL概要Ispreparedtoimplementassignedtasksduringemergenciessuchasfires,powercuts,andbombthreats.在如火灾，停电，爆炸袭击等紧急事件的发生过程中，准备好所分配任务所需的工具。Encouragesthehighestpossiblestandardofenvironmentalmanagement.鼓励最高标准的管理环境。Toensureguestrequestsaremetandcompanypoliciesandstandardproceduresaremaintained.确保客人的要求是适宜的，维持公司的政策和标准程序。Reportsanysuspiciouslookingperson,missingitems,discrepancies,healthorsafetyhazardtofloorsupervisor.将一切可疑的人，丢失物品，差异房或安全隐患报告给楼层主管。Fillsinforothernon-supervisorypersonnelasrequired.必需时替代其他非管理人员。Performsturndownserviceasrequired.按需提供开夜床服务。HandlesMini-baraccordingtoTheinternationalconferencecenterstandardprocedure.依照国际会议中心酒店的标准程序处理迷你吧。Providesallpossibleassistanceandoutstandingservicetoguest.尽可能为客人提供优质的服务。Handlesotherdutiesandprojectsasassigned.解决其他工作，依照分配做出计划。OccupationalHealthandSafetyResponsibilities职业保健及安全职责DemonstrateAwarenessofOH&SpoliciesandproceduresandensureallproceduresareconductedsafelyandwithinOH&Sguidelines.表现出职业保健及安全职责方面的政策及程序的意识，确保在职业保健指导方针下安全地进行所有程序并确保下属也是按此规程进行操作。Beawareofdutyofcareandadheretooccupational,healthandsafetylegislation,policiesandprocedures.关心并知晓遵守职业、保健及安全方面的政策、法规及程序的职责。Befamiliarwithpropertysafety,firstaidandfireandemergencyproceduresandoperateequipmentsafelyandsensibly.熟悉