3-QSM754COURSEPOWERPOINTSLIDESV8（英文PPT263页）

©TheNationalGraduateSchoolofQualityManagementv7•1QSM754SIXSIGMAAPPLICATIONSAGENDA©TheNationalGraduateSchoolofQualityManagementv7•2Day1AgendaWelcomeandIntroductionsCourseStructureMeetingGuidelines/CourseAgenda/ReportOutCriteriaGroupExpectationsIntroductiontoSixSigmaApplicationsRedBeadExperimentIntroductiontoProbabilityDistributionsCommonProbabilityDistributionsandTheirUsesCorrelationAnalysis©TheNationalGraduateSchoolofQualityManagementv7•3Day2AgendaTeamReportOutsonDay1MaterialCentralLimitTheoremProcessCapabilityMulti-VariAnalysisSampleSizeConsiderations©TheNationalGraduateSchoolofQualityManagementv7•4Day3AgendaTeamReportOutsonDay2MaterialConfidenceIntervalsControlChartsHypothesisTestingANOVA(AnalysisofVariation)ContingencyTables©TheNationalGraduateSchoolofQualityManagementv7•5Day4AgendaTeamReportOutsonPracticumApplicationDesignofExperimentsWrapUp-PositivesandDeltas©TheNationalGraduateSchoolofQualityManagementv7•6ClassGuidelinesQ&AaswegoBreaksHourlyHomeworkReadingsAsassignedinSyllabusGradingClassPreparation30%TeamClassroomExercises30%TeamPresentations40%10MinuteDailyPresentation(Day2and3)onApplicationofpreviousdayswork20minutefinalPracticumapplication(Lastday)CopyonFloppyaswellashardcopyPowerpointpreferredRotatePresentersQ&Afromtheclass©TheNationalGraduateSchoolofQualityManagementv7•7INTRODUCTIONTOSIXSIGMAAPPLICATIONS©TheNationalGraduateSchoolofQualityManagementv7•8LearningObjectivesHaveabroadunderstandingofstatisticalconceptsandtools.Understandhowstatisticalconceptscanbeusedtoimprovebusinessprocesses.Understandtherelationshipbetweenthecurriculumandthefourstepsixsigmaproblemsolvingprocess(Measure,Analyze,ImproveandControl).©TheNationalGraduateSchoolofQualityManagementv7•9WhatisSixSigma?APhilosophyAQualityLevelAStructuredProblem-SolvingApproachAProgramCustomerCriticalToQuality(CTQ)CriteriaBreakthroughImprovementsFact-driven,Measurement-based,StatisticallyAnalyzedPrioritizationControllingtheInput&ProcessVariationsYieldsaPredictableProduct6s=3.4DefectsperMillionOpportunitiesPhasedProject:Measure,Analyze,Improve,ControlDedicated,TrainedBlackBeltsPrioritizedProjectsTeams-ProcessParticipants&Owners©TheNationalGraduateSchoolofQualityManagementv7•10POSITIONINGSIXSIGMATHEFRUITOFSIXSIGMAGroundFruitLogicandIntuitionLowHangingFruitSevenBasicToolsBulkofFruitProcessCharacterizationandOptimizationProcessEntitlementSweetFruitDesignforManufacturability©TheNationalGraduateSchoolofQualityManagementv7•11UNLOCKINGTHEHIDDENFACTORYVALUESTREAMTOTHECUSTOMERPROCESSESWHICHPROVIDEPRODUCTVALUEINTHECUSTOMER’SEYES•FEATURESORCHARACTERISTICSTHECUSTOMERWOULDPAYFOR….WASTEDUETOINCAPABLEPROCESSESWASTESCATTEREDTHROUGHOUTTHEVALUESTREAM•EXCESSINVENTORY•REWORK•WAITTIME•EXCESSHANDLING•EXCESSTRAVELDISTANCES•TESTANDINSPECTIONWasteisasignificantcostdriverandhasamajorimpactonthebottomline...©TheNationalGraduateSchoolofQualityManagementv7•12CommonSixSigmaProjectAreasManufacturingDefectReductionCycleTimeReductionCostReductionInventoryReductionProductDevelopmentandIntroductionLaborReductionIncreasedUtilizationofResourcesProductSalesImprovementCapacityImprovementsDeliveryImprovements©TheNationalGraduateSchoolofQualityManagementv7•13TheFocusofSixSigma…..Y=f(x)Allcriticalcharacteristics(Y)aredrivenbyfactors(x)whichare“upstream”fromtheresults….Attemptingtomanageresults(Y)onlycausesincreasedcostsduetorework,testandinspection…Understandingandcontrollingthecausativefactors(x)istherealkeytohighqualityatlowcost...©TheNationalGraduateSchoolofQualityManagementv7•14INSPECTIONEXERCISEThenecessityoftrainingfarmhandsforfirstclassfarmsinthefatherlyhandlingoffarmlivestockisforemostinthemindsoffarmowners.Sincetheforefathersofthefarmownerstrainedthefarmhandsforfirstclassfarmsinthefatherlyhandlingoffarmlivestock,thefarmownersfeeltheyshouldcarryonwiththefamilytraditionoftrainingfarmhandsoffirstclassfarmsinthefatherlyhandlingoffarmlivestockbecausetheybelieveitisthebasisofgoodfundamentalfarmmanagement.Howmanyf’scanyouidentifyin1minuteofinspection….©TheNationalGraduateSchoolofQualityManagementv7•15INSPECTIONEXERCISEThenecessityof*trainingf*armhandsf*orf*irstclassf*armsinthef*atherlyhandlingof*f*armlivestockisf*oremostinthemindsof*f*armowners.Sincethef*oref*athersof*thef*armownerstrainedthef*armhandsf*orf*irstclassf*armsinthef*atherlyhandlingof*f*armlivestock,thef*armownersf*eeltheyshouldcarryonwiththef*amilytraditionof*trainingf*armhandsof*f*irstclassf*armsinthef*atherlyhandlingof*f*armlivestockbecausetheybelieveitisthebasisof*goodf*undamentalf*armmanagement.Howmanyf’scanyouidentifyin1minuteofinspection….36totalareavailable.©TheNationalGraduateSchoolofQualityManagementv7•16SIXSIGMACOMPARISONFocusonPreventionFocusonFirefightingLowcost/highthroughputHighcost/lowthroughputPokaYokeControlStrategiesRelianceonTestandInspectionStable/PredictableProcessesProcessesbasedonRandomProbabilityProactiveReactiveLowFailureRatesHighFailureRatesFocusonLongTermFocusonShortTermEfficientWastefulManagebyMetricsandAnalysisManageby揝eatofthepan