Honors Report Message Management System for a Deve

HonorsReportMessageManagementSystemforaDev[e-mail]:ProfKenMacGregorCo-Supervisor:TiroSethateUniversityofCapeTownDate:19-October-2007IIAbstractElectronicCommerceisdevelopingrapidlyaroundtheworld.Howeverdevelopingcountries,especiallyAfricancountries,tendtolacktheinfrastructureandeconomicframeworkforthedevelopmentofe-commerce.Asaresultlittleemphasisisplacedonthedevelopmentofe-commercefordevelopingcountries.Theaimofthisprojectistoassesswhetheritispossiblethatamerchantfromadevelopingcountryisabletoupdateacontentmanagementsystemusingamobilephonewhilsthavingnoknowledgeofcomputers.Thisreportusesamessagemanagementsystemtoachieveitsaim.Themessagemanagementsystemusesaniterativedesigntoaccomplishitsgoal.UserswerealsoinvolvedinthedesignprocesssinceSMSandMMSformatsaretextbaseandareusedtoaccomplishtheaimsoftheproject.Duringthedesignphase,usersdecidedonamessagedataformatthatistobeusedfortheMessageManagementSystem.ThemessagemanagementsystemwasimplementedusingClickatell’sSMSgatewaytosendandreceiveSMSmessagesaswellasanemulatedMMSCgatewaytoreceiveMMSmessages.Evaluationofthemessagedataformatprovesthattheusersareabletoattainaccuracywiththeformatastheygainexperiencewiththeformat.Themessagemanagementsystemisalsoabletosuccessfullypassvolumetestingandloadtestingcriteria.Keywords:SMS,MMS,E-commerce,ContentManagementSystemInteraction,MobileTechnologyCategoriesandSubjectDescriptorsC.0GENERAL,H.5.2UserInterfaces(D.2.2,H.1.2,I.3.6),I.7.2DocumentPreparation,J.mMISCELLANEOUS,K.4.4ElectronicCommerceIIITableofContents1.Introduction..........................................................................................................11.1ProjectBackground........................................................................................11.2ScopeoftheE-CommercePortal...................................................................11.3KeyFeatures..................................................................................................11.4QuestionsTackled..........................................................................................11.4.1Whatisbeinginvestigated?...................................................................11.4.2Whyisitimportant?...............................................................................21.5ExpectedImpactoftheProject......................................................................21.6WorkAllocation.............................................................................................21.7ReportBreakdown.........................................................................................32.BackgroundChapter...........................................................................................42.1Introduction....................................................................................................42.2Botswana’senvironmentforecommerce.......................................................42.3ContentManagementSystemsandtheWirelessAlternative........................62.4WirelessContentManagementSystemInteractionPossibilities...................72.5CriticalAnalysisofSMS/MMS,JAVA,SymbianAlternative.....................82.6Summary........................................................................................................93.AnalysisandDesign...........................................................................................113.1DesignConsiderations.................................................................................113.2MethodologiesUsed....................................................................................113.3SystemOverview.........................................................................................123.4User(Merchant)Description.......................................................................133.5MessageDataFormat..................................................................................133.6UserCenteredDesign..................................................................................143.6.1InitialPrototype...................................................................................143.6.2Procedure.............................................................................................153.6.3Iteration1.............................................................................................153.6.4Iteration2.............................................................................................153.6.5Iteration3.............................................................................................173.7FinalMessageDataFormatStructure..........................................................183.7.1SUBSCRIBE........................................................................................183.7.2PASSWORD........................................................................................183.7.3CHANGEPASSWORD......................................................................193.7