旅游专业英语课件2

ChapterTwoEnglishatTravelAgencyContentsTalkingAboutItineraryHelpingtoMakeReservationHandingComplaintsSection1Section2Section3Section3学会用英语与客人有效沟通，讨论旅行计划和日程安排熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语向客人介绍日程安排学会英文旅游日程安排表的规范写作学习英语中的小费礼仪StudyObjectivesSection3•PartTwoSituationalDialogue•PartThreeWriting-skill•PartFourExercises•PartFiveSocialEtiquette•PartOneBackgroundMaterialPartOneBackgroundMaterialQuestion:Howtotalkaboutatravelplanwithtourists?Asareceptionistatatravelservice,ifyoutalkaboutatravelplanwithtourists,thefollowingsevenstepsareforyourreferences:Tipsforreference1.Talktotravelersandfindoutwhattheywant.2.Startbylistingeverythingthey'd’liketosee.Circletheirdestinationsonamap.Haveareasonforeverystop.3.Establisharouteandtimeline.Figureoutalogicalgeographicalorderandlengthfortheirtrip.Writedownanyplacesthattheyhavetobeonacertaindate4.Decideonthecitiesthey'llflyinandoutof.SEC2SEC3SEC4SEC5SEC1PartOneBackgroundMaterial5.Determinethemodeoftransportation.6.Makearoughitinerary.Takingintoaccountthelengthoftheirvacation,writeinthenumberofdaysthey'd’liketostayineachplace.Carefullyconsidertraveltimetogetanideaofhowlongvariousjourneyswilltake.7.Adjustbycutting,streamlining,oraddingtofittheirtimelineorbudget.SEC2SEC3SEC4SEC5SEC1PartTwoSituationalDialogueMr.BlackB:Mrs.BlackC:aclerkattravelserviceGoodafternoon,Mr.andMrs.Black.Haveyousettleddown?1Yes,Theroomiscomfortable,welikeit.Gladtohearthat.I’vecomeheretotalkoverwithyouourtravelplaninChina.HereisacopyoftheitineraryfromyourTravelService.Ok.Let’sgooveritagain.Asyouseefromtheitinerary,firstyouwillsightseethemostfamoushistoricalandprosperouscityinthesouthernpartofChina,whichlocatesonthelineoftheTropicofCancer2-Guangzhoufortwodays.I’msureyou’llbedeeplyimpressedwithitsuniquenaturalsouthernfeatures3,lotsofculturalandhistoricrelicsandwell–knownCantonesecuisine.DialogueOneSEC2SEC3SEC4SEC5SEC1A:C:A:C:A:C:PartTwoSituationalDialogueYeah.Weknowthatitisaparadiseofcommerceandgourmet.Yousaidit.Thenyou’llgotothefamousDanxiaGeographicParkofRedSandstone4inthenorthwestofShaoguancity.Anythingspecialoverthere?Surely.It’ssaidtobethelargestandthebestdevelopedintheworld,consistingofallthetypesandstructuresasthefirstnameforalltheredsandstonetopography.5Thewholemountainslookmagnificentreddish.Ican’timaginehowmarvelousitis.SEC2SEC3SEC4SEC5SEC1B:C:B:C:B:PartTwoSituationalDialogueAfterthat,You’llflytothebeautifulHainanIslandfor3days.Duringyoustay,we’llvisitoneofitsscenicwonders-thecityofSanya,.Withthecrystalclearwaterandamazingbeaches,it’satropicalparadise.Evenyoucansee“Theendoftheearth”,!6It’llbeanunforgettableexperienceforanytraveler.Soundsgood!Bytheway,anyproblemsaboutthetransportationtoolsorreservationofhotelrooms?Afterall,itisatpeakseasonfortourism.7Allwhatyouneedtodoistorelaxandenjoyyourtravel.Sir.Youjustleaveotherthingstous.Thankyouforwhatyouhavedoneforus.SEC2SEC3SEC4SEC5SEC1C:A:C:B:PartTwosituationalDialogueitinerary[ai'tinərəri,i't-]n.crystal['kristl]n..&adj.tropic['trɔpik]n..unique[ju:'ni:k]adj.relic['relik]n.paradise['pærədaiz]n.commerce['kɔmə(:)s]n.gourmet['guəmei]n.sandstone['sændstəun]n.topography[tə'pɔgrəfi]n.VocabularySEC2SEC3SEC4SEC5SEC1日程表水晶、清澈透明的回归线独特的、唯一的神圣的遗物；遗迹；纪念物天堂商业美食沙岩地形、地貌PartTwoSituationalDialogueA:AclerkattravelserviceB:Mr.SmithA:Goodmorning,sir.CanIhelpyou?B:Goodmorning.IwanttotakemyfamilytoYunnanprovinceforholidays.Iwonderifyoucouldarrangeitforus?A:Noproblem.Couldyoutellmehowlongyouaregoingtostaythere?B:Aboutthreedaysorso.A:Whichdoyouprefer,apackagetourortravelingalone?1B:Apackagetour,Isuppose.A:Byairorbytrain?B:Byair.A:ThenI’drecommendafour-daypackagetourforyouwhichwillstartoutonMay1st.DialogueTwoSEC2SEC3SEC4SEC5SEC1PartTwoSituationalDialogueWhatscenicspotsareincludedinthisroute?Hereisaguidebookforit.Andyoucansee,itincludesalmostallthehighlightsofthecitytour.2SEC2SEC3SEC4SEC5SEC1B:A:B:Then,what’sthequotationofthistour?A:Well,itdepends.3800Yuanforanadultand50%discountforandchild.B:Whatareincludednthecharges?A:Round-tripflighttickets,3twonightaccommodationsandthreemealsaday.B:Whatkindofhotelwe’lllivein?A:Don’tworryaboutit.Thehotelwe’llreserveforyouwillbeof4star,whichcanofferthebestservicesandfacilitiesattheclients’request.4B:Great.Let’smakeit.PartTwoSituationalDialogueVocabularySEC2SEC3SEC4SEC5SEC1package['pækidʒ]n.&vt.highlight['hailait]n.quotation[kwəu'teiʃən]n.accommodation[ə,kɔmə'deiʃən]n.client['klaiənt]n.facility[fə'siliti]n.包裹、一揽子交易精华报价食宿客人设施PartTwoSituationalDialogue1.I‘vecometotalkoverwithyouourplaninHongkong…我想与你讨论一下我们在香港的旅行计划2.Youlookabitrecoveredfromthejet-lag.Now,letmesayafewwordsaboutouritineraryfromMondaytoWednesday.看起来你们已经从时差中调整过来了。我就简单说说我们从周一至周三的行程安排3.Haveyouanythingspecialinmindthatyou’dliketosee?你们心目中有什么特别想看的地方吗？4.Whatwouldyousuggestfortheschedule/thearrangement?你们对行程有何建议呢？5.Ifyoudon’twanttogoshopping,Whatwouldyousuggestinstead,then?如果不想去购物的话，那你们有何其它建议？UsefulExpressionsForatourguideSEC2SEC3SEC4SEC5SEC1PartTwoSituationalDialogue6.EarlyTuesdaymorning,we’llgotoseethesunriseatHanpokouofMt.Lushan.Sowehavetostartoffnolaterthan5:00a.m.inordertogetagoodplace.周