星巴克验厂资料 Starbucks

UnderstandingtheStarbucksUnderstandingtheStarbucksSupplierSocialResponsibilityProgramSupplierSocialResponsibilityProgramandCodeofConductStandardsforandCodeofConductStandardsforandCodeofConductStandardsforandCodeofConductStandardsforManufacturedGoodsManufacturedGoods星巴克供应商社会责任项目与星巴克供应商社会责任项目与星巴克供应商社会责任项目与星巴克供应商社会责任项目与星巴克供应商社会责任项目与星巴克供应商社会责任项目与星巴克供应商社会责任项目与星巴克供应商社会责任项目与星巴克经营规则星巴克经营规则星巴克经营规则星巴克经营规则星巴克经营规则星巴克经营规则星巴克经营规则星巴克经营规则Objectives目标目标目标目标Thetrainingwillseekto:本次培训希望•IntroduceparticipantstotheStarbucksSupplierSocialResponsibilityProgram•介绍星巴克供应商社会责任项目星巴克供应商社会责任项目•介绍星巴克供应商社会责任项目星巴克供应商社会责任项目•Presentandexplainperformancerequirementsforfactoriesundertheprogram,including:•介绍并解释该项目对工厂的要求,包括:–ZeroToleranceStandards零容忍标准–CodeofConductStandardsforManufacturingGoodsandServices经营准则–ManagementSystemsRequirements–对管理体系的要求Objectives目标目标目标目标•PresenttheelementsandprotocolsrelatedtoStarbucksfactoryassessmentsandperformanceimprovementprocess星巴克对于工厂评估及改进措施的相关要求和标准星巴克对于工厂评估及改进措施的相关要求和标准Overview课程总览课程总览课程总览课程总览•Session1:Introduction第一节:概述•Session2:TheStarbucksSupplierSocialResponsibility:KeyComponents,RequirementsResponsibility:KeyComponents,RequirementsandProcesses第二节:星巴克供应商社会责任星巴克供应商社会责任::要素要素,,要求与程序要求与程序•Session3:StarbucksPerformanceStandards第三节:星巴克的标准星巴克的标准Overview课程总览课程总览课程总览课程总览3.1ZeroToleranceStandards零容忍标准3.2CodeofConductandStandardsforManufacturedGoodsandServices经营准则3.3ManagementSystemsRequirements对管理体系的要求•Session4:FactoryAssessmentProcess第四节:工厂评估程序TheSupplierSocialTheSupplierSocialResponsibilityProgram供货商社会责任项目供货商社会责任项目供货商社会责任项目供货商社会责任项目SessionObjectives本节目标本节目标本节目标本节目标Attheendofthissession,participantswillbeableto:在本节结束后，参与者将能够：•Understandanddiscusstheobjectives,scope,approachandprocessoftheStarbucksSupplierSocialResponsibilityStarbucksSupplierSocialResponsibilityProgram•了解星巴克企业社会责任的目标、实行范围、方式及过程。•ListKeyPerformanceIndicatorsandrequirementsforStarbucksSupplierFactories•列出星巴克对其供货工厂最重要的责任要求SessionObjectives本节目标本节目标本节目标本节目标•DiscusscriticalstagesandoutcomesoftheStarbucksFactoryPerformanceImprovementProcess讨论星巴克工厂改进计划的关键步骤及结果•Identifybusinessandotherbenefitsof•IdentifybusinessandotherbenefitsofmeetingaHighPerformanceRating了解达到高标准表现对工厂的业务及其他方面的裨益•Identifyoptimumcapacitybuildingoptions了解能力建设的最佳方法WhatisSocialResponsibility?Adherencetotherightsofworkersoutlinedinlocallaws,internationallaborandhumanResponsibility?什么是社会责任什么是社会责任什么是社会责任什么是社会责任？？？？(review)（（（（回顾回顾回顾回顾））））internationallaborandhumanrightsstandards,StarbucksCodeofConductforManufacturedGoodsandcompanypolicies.遵守当地法律遵守当地法律遵守当地法律遵守当地法律、、、、国际劳工及人权标准国际劳工及人权标准国际劳工及人权标准国际劳工及人权标准和星巴克的经营准则和星巴克的经营准则和星巴克的经营准则和星巴克的经营准则，，，，保护工人的保护工人的保护工人的保护工人的权益权益权益权益。。。。Whatisthedesiredendresult?最终结果是最终结果是最终结果是最终结果是？？？？Thatpeopleworkundersafe,fairandlegal最终结果是最终结果是最终结果是最终结果是？？？？safe,fairandlegalworkingconditions.工人能在安全，公平，合法的环境中工作WhySocialResponsibility?为什么要履行社为什么要履行社为什么要履行社为什么要履行社ITISTHERIGHTTHINGTODO!这是应该做的为什么要履行社为什么要履行社为什么要履行社为什么要履行社会责任会责任会责任会责任？？？？ITISTHEBESTTHINGTODO！这是最好的做法Whencustomersbuyourmerchandize,Starbuckswantsthemtobeconfidentthatithasbeenproducedbysuppliersthat“arearearearecommittedcommittedcommittedcommittedtotototoourourourouruniversaluniversaluniversaluniversalprinciplesprinciplesprinciplesprinciplesofofofofoperatingoperatingoperatingoperatingtheirtheirtheirtheirbusinessbusinessbusinessbusinessininininaaaaresponsibleresponsibleresponsibleresponsibleandandandandethicalethicalethicalethicalmanner,manner,manner,manner,respectingrespectingrespectingrespectingthethethetherightsrightsrightsrightsofofofofindividuals,individuals,individuals,individuals,andandandandStarbucks’Commitment星巴克的承诺星巴克的承诺星巴克的承诺星巴克的承诺andandandandethicalethicalethicalethicalmanner,manner,manner,manner,respectingrespectingrespectingrespectingthethethetherightsrightsrightsrightsofofofofindividuals,individuals,individuals,individuals,andandandandhelpinghelpinghelpinghelpingtotototoprotectprotectprotectprotectthethethetheenvironmentenvironmentenvironmentenvironment....””””星巴克要让购买我们商品的顾客有这样的信心，星巴克的供应商“在经营时奉行普遍接受的准则，是负责的，是符合道德规范的，而且，尊重个人权利，保护环境。”TheStarbucksSupplierSocialResponsibilityProgram星巴克供应商社会责任项目星巴克供应商社会责任项目星巴克供应商社会责任项目星巴克供应商社会责任项目•Seeksbroadpositiveimpactandvaluetothecompany,internalandexternalbusinesspartners,andcriticalstakeholders为公司、内外业务伙伴及关键利益相关者寻求更多积极的影响及价值。•AimstoensurefulltransparencyofStarbuckssupplychainformanufacturedgoods•旨在确保星巴克制成品供应链的完全透明。•Scopeincludesallsuppliersofmanufacturedgoods(non-coffee)•Scopeincludesallsuppliersofmanufacturedgoods(non-coffee)•包括所有制成品的供应商（非咖啡）•Approachisperformanceimprovement-orientedratherthanpunitive注重改善表现而不是施以惩罚•Performanceisanchoredontwocriticalaspects:表现有两个主要衡量标准–AbilitytomeetStarbucksCodeofConductstandards有能力做到符合星巴克经营准则–Abilitytoimplementsoundcompliancemanagementsystems有能力建立健全的社会责任管理体系KeyKeyPerformanceIndicatorsforPerformanceIndicatorsforAllAllSuppliersSuppliers衡衡衡衡衡衡衡衡量所有供应商的主要指标量所有供应商的主要指标量所有供应商的主要指标量所有供应商的主要指标量所有供应商的主要指标量所有供应商的主要指标量所有供应商的主要指标量所有供应商的主要指标1.CodeAcknowledgment1.CodeAcknowledgment承认准则承认准则––AllsupplierssignifytheirAllsupplierssignifytheiracknowledgme