领导力教练的艺术和实践

TheArtandPracticeofLeadershipCoachingTLFeBOOKTheArtandPracticeofLEADERSHIPCoaching50TopExecutiveCoachesRevealTheirSecretsEditedbyHowardMorgan,PhilHarkins,andMarshallGoldsmithJOHNWILEY&SONS,INC.Copyright©2005byLinkage,Inc.Allrightsreserved.PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey.PublishedsimultaneouslyinCanada.Anearlierversionofthisbookwaspublishedin2003byLinkagePressunderthetitleProfilesinCoaching.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinanyformorbyanymeans,electronic,mechanical,photocopying,recording,scanning,orotherwise,exceptaspermittedunderSection107or108ofthe1976UnitedStatesCopyrightAct,withouteitherthepriorwrittenpermissionofthePublisher,orauthorizationthroughpaymentoftheappropriateper-copyfeetotheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers,MA01923,[phone],fax[phone],oronthewebat(201)748-6011,fax[phone].LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveusedtheirbesteffortsinpreparingthisbook,theymakenorepresentationsorwarrantieswithrespecttotheaccuracyorcompletenessofthecontentsofthisbookandspecificallydisclaimanyimpliedwarrantiesofmerchantabilityorfitnessforaparticularpurpose.Nowarrantymaybecreatedorextendedbysalesrepresentativesorwrittensalesmaterials.Theadviceandstrategiescontainedhereinmaynotbesuitableforyoursituation.Thepublisherisnotengagedinrenderingprofessionalservices,andyoushouldconsultaprofessionalwhereappropriate.Neitherthepublishernorauthorshallbeliableforanylossofprofitoranyothercommercialdamages,includingbutnotlimitedtospecial,incidental,consequential,orotherdamages.ForgeneralinformationonourotherproductsandservicespleasecontactourCustomerCareDepartmentwithintheUnitedStatesat(800)762-2974,outsidetheUnitedStatesat(317)572-3993orfax(317)572-4002.Wileyalsopublishesitsbooksinavarietyofelectronicformats.Somecontentthatappearsinprintmaynotbeavailableinelectronicbooks.FormoreinformationaboutWileyproducts,visitourwebsiteat:50topexecutivecoachesrevealtheirsecrets/editedbyHowardMorgan,PhilHarkins,MarshallGoldsmith.p.cm.Includesbibliographicalreferences.ISBN0-471-70546-2(cloth)1.Leadership—Studyandteaching.2.Executives—Trainingof.3.Mentoringinbusiness.4.Businessconsultants.I.Title:50topexecutivecoachesrevealtheirsecrets.II.Morgan,HowardJ.III.Harkins,PhilipJ.IV.Goldsmith,Marshall.HD57.7.A772004658.4′092—dc222004016225PrintedintheUnitedStatesofAmerica.10987654321ThisbookisdedicatedtothememoryofP.GrahamHollihan,aleaderwhocoachedtothestrengthsofmanypeople,encouragedconfidenceintheirpotential,andputtheminthebestpositiontolearn,grow,andsucceed.viiContentsAcknowledgmentsxiAbouttheEditorsxiiiResearchSponsor:Linkage,Inc.xviiResearchPartner:HewittAssociatesxix1TheCoachingLandscape,byLinkage,Inc.1PARTIWORKINGWITHCOACHES212SelectingtheRightCoach233CreatingaPowerfulCoach-CoacheePartnership41PARTII50TOPEXECUTIVECOACHES534CoachingLeaders/BehavioralCoaching55MarshallGoldsmith,56JimKouzes,61FrancesHesselbein,67JayConger,68DaveUlrich,74BarryPosner,76HowardMorgan,78KenSiegel,80BobbieLittle,83KimBarnes,855Career/LifeCoaching87RichardJ.Leider,88WilliamBridges,93BeverlyKaye,97DavidAllen,100BarbaraMoses,103BrianTracy,106ShirleyAnderson,110JoelGarfinkle,112viiiCONTENTSRichardStrozzi-Heckler,115MarianBaker,1176CoachingforLeadershipDevelopment121NoelM.Tichy,122RobertM.Fulmer,125KenBlanchard,127PaulHersey,130NancyJ.Adler,131AlbertA.Vicere,137JohnAlexander,140JimBolt,143DavidGiber,146JimMoore,1497CoachingforOrganizationalChange153PhilHarkins,154W.WarnerBurke,159SallyHelgesen,161R.RooseveltThomasJr.,165GiffordPinchot,168DavidDotlich,173StratfordSherman,176GaryRanker,179LeighFountain,183BrucePfau,1868StrategyCoaching189C.K.Prahalad,190VijayGovindarajan,196ChristopherA.Bartlett,199FariborzGhadar,203MichaelHammer,207JoelBarker,210NikoCanner,213JulieAnixter,216BillDavidson,219JudyRosenblum,220PARTIIIINTERNALCOACHING2239ApplyingtheBehavioralCoachingModelOrganization-Wide22510TheLeaderasCoach233DavidKeplerandFrankT.MorganCONTENTSixPARTIVTHECOACHINGALMANAC24311IsCoachingWorththeMoney?AssessingtheROIofExecutiveCoaching24512InterpretativeData:What’sShapingtheCoachingMarketplace255Notes269Index271xiAcknowledgmentsAprojectofthisscopecanonlyberealizedthroughtheoutstandingcon-tributionsofagreatteamofpeople.Accordingly,theeditorswishtoac-knowledgethespirit,creativetalent,drive,andcontributionsofmany.First,we’dliketothankour50coachesforsogenerouslycontributingtheirtimeandbestthinkinginanhonestandopendialogue.Inparticular,JimKouzeswasinstrumentalinthedevelopmentofourideasandourknowledgeoftopcoaches,andgenerouswithhisperspectivesandcritique.WefeltWarrenBennis’stouchaswell,withhisearlyinput.Andwe’despeciallyliketothankC.K.Prahalad,BeverlyKaye,BillBridges,andRichardLeiderfortheirad-vice,counsel,andefforts.We’da