JNQ公司培训效果评估机制和流程构建研究

上海交通大学硕士学位论文JNQ公司培训效果评估机制和流程构建研究姓名：袁霞申请学位级别：硕士专业：工商管理指导教师：顾琴轩20060115JNQWTOJNQJNQJNQMBAJNQ3JNQJNQJNQTHERESEARCHONBUILDIINGMECHANISMANDPROCESSOFTRAININGEFFECTIVENESSEVALUATIONINJNQABSTRACTAfterChinaenteredWTO,themarketeconomysystemisgettingmoreandmoreperfectinthecountry.Thereformationintheelectricpowerenterprisesisonthewayfrommonopolytocompetition.Electricpowerenterprisesarefacingmuchmorechallenge.Theyhavetoincreasetheirqualitytoholdopportunityandavoidfailureinthecompetition.Themostimportantpartofcompetitionisthecompetitionfortalentedperson.It'simposableforthepowerenterprisestohiretalentedpersonwidely.Soitisimportanttoincreasethequantityofhumanresourcebyenhancingthetrainingoftheiremployees.Asoneofthecriticalphraseintheentiretrainingprocess,trainingevaluationcanmakesignificantcontributiontotheefficientuseoftrainingresource,explanationofthetrainingoutcomeandtrainingreturns.Oneofthetoughproblemconfrontingenterprises,however,istheidealtrainingeffectgainedfromthelimitedinvestment.Therefore,IanalysethepresentconditionsandoppositionofthehumanresourceandtrainingprocessinJNQ,Withthetheoryofhumanresourcemanagementtrainingconversationandexperience,IdesignatrainingevaluationsystemandprocesswishinghelpfultoJNQ.TheadviceinthethesisisrunninginthetrainingsystemofJNQ,itseemsefficient.KEYWORDS:JNQ,trainingevaluation,evaluationmechanism,evaluationprocess200512120051212005121WTO(Trainingevaluation)::60%JNQJNQJNQJNQJNQ---Kirkpatrick,JNQJNQJNQJNQMBAJNQ1JNQ1.1JNQ1976JQ1201157101543606802420047.414.1%3.212.2%99.77%99.992%99.656%40.809/·272901326525699.99%1835JNQ53764.76223481040005001024096500100%1-1JNQ33651-1JNQFIGURE1-1OrganizationalStructureinJNQMBAJNQ21.22004530568134421211601221443627921763913240473592.75%4595%1-21-31%25%8%23%30%13%1-2FIGURE1-2EducationBackgroundoftheEmployees122144217471-3FIGURE1-3JobTypesoftheEmployeesJNQMBAJNQ3JNQ1.31.3.1JNQ100%2004641.7%4060%20044043581.92%87.5%100%95%6121221.3.2JNQ200412.5%401.5%25%MBAJNQ472%JNQ99100%JNQ1?78%?78%?78%78%0-5%2JNQJNQJNQ3MBAJNQ51.4JNQJNQ[1]1:23JNQJNQJNQ4595%82%MBAJNQ62.1:;;;;2-12-1FIGURE2-1TrainingSystemModel;MBAJNQ72.22.2.11TheoryofHumanCapital[2]18WPetty(1758)AdamSmithAlfredMarshall1920II.Fisher192LifePathsofEarningsTheodore.w.SchltzGray.S.BeckerEdward.DenisonMBAJNQ819601929195717.3%70%33[3]G.S.1964,192919572360380MBAJNQ9[4]1994199519982.2.21TheoryofIdenticalElements[5]2StimulusGeneralizationAproach3CognitiveTheoryofTransfer----MBAJNQ102.32.3.1(Kirkpatrick)()1959(reaction)(learning)(behavior)(results)[6]2-1(kirkpatrick)1.?2.?3.?4.?12?:???3MBAJNQ114()()(ASTD)1997=/;2.3.2(Hamblin)123452.3.3CIRO(Warr)(Bird)(Rackham)(Contextextualevaluation)(Inputevaluation)(Reactionevaluation)(Outputevaluation)CIROCIROMBAJNQ121:()()()234::2.3.4CIPPCIRO(Contextevaluation)(Inputevaluation)(Processevaluation)(Productevaluation)CIPPCIPP123:(4)()MBAJNQ132.3.5(Kaufman)123452.3.6Phillips(FiveLevelROI)1234MBAJNQ145JNQJNQ;3-13-1FIGURE3-1TheFactorsConsistedofTrainingEvaluationMechanism3.140%MBAJNQ145JNQJNQ;3-13-1FIGURE3-1TheFactorsConsistedofTrainingEvaluationMechanism3.140%MBAJNQ15[7]3.1.13.1.2;:3.1.33.2MBAJNQ163.2.1;3.2.2[8]3.2.3[9]3.33.3.1[10]MBAJNQ173.3.220%-30%80%90%[11]::;3.4199912---ISO10015JNQJNQJNQ1ISO10015MBAJNQ18Deming[12](2)ISO?????:3.4JNQ3-23-2FIGURE3-2TheOrganizationofTrainingEvaluationMBAJNQ193.4.1JNQ3-33-3FIGURE3-3TheCommitteeofEducationandTraining3.4.23-4MBAJNQ203-4FIGURE3-4TheTelationshipofTrainingEvaluationTeamsMBAJNQ21JNQ()4.14.1.14.1.24.1.3MBAJNQ22[13]4.2[14]4-14-1FIGURE4-1TheProcessofTrainingEvaluation1234512MBAJNQ234.2.14.2.2(Kirkpatrick)(Kirkpatrick)[15]?MBAJNQ244.2.3:4-24-34-2()4-34-4[16]MBAJNQ254-4MBAJNQ264.2.414-54-5////////(//)/23ABMBAJNQ27()C;;4-64-6/////(Kirkpatrick)A()4-7,4-84-74-84-7()1.123456789102.123456789103.123456789104.123456789105.123456789106.123456789107.123456789108.12345678910123456789109.?ABCDEMBAJNQ2810.?ABCDE11.?ABCDE12.?13.?14.?4-8()1.?ABCDE2.?AB3.?ABCDE4.?AB5.?AB6.?ABC7.?ABC8.?ABC9.?ABC10.?ABC11.?12.?AB13.?14.?AB15.?16.?17.?18.?AB19.?20.?AB21.()22.(MBAJNQ29)23.?24.?123454-74-8B3-6,1()::++()24-9)34-10)4-103-6MBAJNQ304-91.2.?3.?4.?5.?6.?7.?8.4-10(3-6)1?-2.?3.?4.?5.??6.?7.8.?9.?10.??C;4-11MBAJNQ314-112011·234567891021·234567891031·234567891041·234567891051·234567891061·234567891071·234567891081·234567891091·2345678910101·2345678910111·2345678910121·2345678910131·2345678910141·2345678910151·2345678910161·2345678910171·2345678910181·2345678910!91·2345678910201·2345678910D4-124-12JNQMBAJNQ324-134-131.2.3.4.5.6.7.8.9.10.11.12.4-134MBAJNQ33:510(10MBAJNQ34)4-14S1=8.85S2=8.384-1412345678910150147145160159141168152140158142140151142149139136145147159AHOU1U2;H1U1U2;B:S1,S2Z:2212121.838xyZssnn−==+Ca=0.05ZZ0.05=1.645DZZ0.05HoH195%:()[17]:1?2?3()?4?MBAJNQ355?4-154-1550%70%35%10%80%8%10%50%5%20%90%18%l0%50%5%%%100%80%20%3000050%70%35%:30000X35%=105004.2.51:2?34:56MBAJNQ361?2?3?4.2.612??:MBAJNQ37JNQ5.15.1.1200252002-2005WTO11---ActivityBased)(ResultBased)(InnerPerformanceConsultant)5.1.2WTOMBAJNQ385.1.3JNQ;5.1.45.2JNQJNQJNQMBAJNQ39MBAJNQ39MBAJNQ40JNQ1.?ABC2.?AB()3.?ABCD