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2008/4/11ValueInnovationPerformancePMG02-2609-501202-2608-15470938-193-065136-5248-9076E-mailGJGS7916@ms51.hinet.net2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMG终户内産産满産满2008/4/11ValueInnovationPerformancePMGzzzz2008/4/11ValueInnovationPerformancePMG•BSCBalanceScoredCardAcontinuousreviewofScorecardGoals,dashboardmetricresults,andauditresultssuggestpossibleprojects--AlignKPI.•ABC80/20orParetoChartDecisionByHigherPercentage.•CEODecisionByCEO.•FinFinanceDecisionByFinanceResult.•C/ECause&EffectiveMatrixDecisionBytheMosthighestrating.•T/D(TreeDiagram)DecisionBytheflowDownResult.2008/4/11ValueInnovationPerformancePMG1.02.03.04.02008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMGTotalItemsWeight2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMGCASE22.9%PACKING`1.4%CABLE52.4%,MYLAR)10.7%LABLE12.7%53.7%45.3%1%2008/4/11ValueInnovationPerformancePMGCABLE52.4%LABEL12.6%CASE22.9%OTHER10.7%PACKING1.4%CABLE52.4%CABLE52.4%LABEL12.6%LABEL12.6%CASE22.9%CASE22.9%OTHER10.7%OTHER10.7%PACKING1.4%PACKING1.4%C2PercentC1Count12.610.71.4Cum%52.475.287.998.6100.09.2744.0502.2381.9000.250Percent52.422.9PACKINGOTHERLABLECASECABLE20151050100806040200ParetoChartofMATERIAL2008/4/11ValueInnovationPerformancePMG(1)4%CableMaterial26(4)15.4%:UL2464:UL1185(5)19.3%:UL2725(16)61.5%:UL246822AWGC2PercentC1Count3.8Cum%61.580.896.2100.016541Percent61.519.215.4UL2725UL2464UL1185UL24682520151050100806040200ParetoChartofMATERIAL(1)3.8%2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMGHPDellSales&MktPlasticInjectionLabPMCDMEHASCOPenaltyInspectionCriteria/FinanceRequestSecondaryPrimaryIndirectExternalInternalSupplierIQCSMTAssy&PackingOQCShipmentForwarderCustomerAssy&PackingShipmentDistributorEndUserInternal2.32008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMGKeyFindings:KeyFindings:CompetitorsCorporateGoals&ObjectivesVoiceofProcess•••ExternalVOCInternalVOCVoiceofMarket•••CustomersVoiceofEmployee••••-••••••2008/4/11ValueInnovationPerformancePMGtiiifiilVOCKeyIssuesCusNeeds,,.()().()().VOCDataCollectionVOCDataCollectionIDCustomerIssueIDCustomerIssueStateCCRStateCCRDefineCTQDefineCTQVerifywithCustomerVerifywithCustomerrt+-(OneDimensional)(Delighters)(MustBe)KANOModelYYTargetTargetSpec.Spec.CTQ1030VOCtoCCRCCRtoCTQ2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMGEX1:VOC,CCR&CTQ2008/4/11ValueInnovationPerformancePMGEX2:VOB,CBR&CTP2008/4/11ValueInnovationPerformancePMG2008/4/11ValueInnovationPerformancePMG(CCR)(KCI)(VOC)2008/4/11ValueInnovationPerformancePMGVOCCCRCCRCCRCCR2008/4/11ValueInnovationPerformancePMG输#3输#4108-----CCR&CBR-----类KANO------------------25%CCR满0188内CCR须9311465CCR兴01830CCR须0324户CCR须03246CBR须9916220%CBR须0972户满80%CBR须000户决24CBR须00012决户CBR须000NPL=4%CBR须000SCALE:0=NONE1=LOW3=MODERATE9=STRONG------------------2008/4/11ValueInnovationPerformancePMG2.82008/4/11ValueInnovationPerformancePMGCTP’s________________________CTQ’s______________________VOCCustomerIssuesCCR’s_______________________________________________________VOB______________________________________________________________________________________________________________CBR’s____________________________________________________________BusinessIssues______________________________________________________________________________________________________________2008/4/11ValueInnovationPerformancePMG
本文标题:如何选择改善专案及订出改善目标(Y)
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