英语作文投诉信

LetterofComplaint投诉信I.Leading-in(导入)Definition•投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。TheMainContent•1.表明写信目的，投诉的内容。•2.投诉的具体原因。•3.希望得到的结果。II.Self-study(设疑自探)•1.抱怨______________9.调查此次事件______________•2.表达不满___________10.以粗鲁的方式_____________•3.忍受_______________11.向……道歉________________•4.对……满意__________12.出乎意料_________________•5.糟糕的服务__________13.不用说__________________•6.采取措施____________14.尽快____________________•7.解决问题____________15.把某事牢记在心__________•8.预防……发生__________________________________•1.抱怨compiainabout9.调查此次事件investigate/lookintothematter/incident•2.表达不满convey/expressone'sdissatisfaction10.以粗鲁的方式inarudemanner•3.忍受putupwith/bear11.向……道歉makeanapologyto/apologiseto•4.对……满意becontent/satisfiedwith12.出乎意料outofexpectation•5.糟糕的服务poorservice13.不用说needlesstosay•6.采取措施takemeasures14.尽快assoonaspossible•7.解决问题dealwith/solvetheproblem15.把某事牢记在心bearsth.inmind•8.预防……发生prevent...fromhappeningIII.UsefulSentencePatterns(解疑合探）•1.我写信是投诉关于……•2.这几年我对你们的服务很满意，但是我写信是表达关于……的不满。•3.我对……不满意有一些主要的原因。首先，……更糟糕的是，……最后，……•4.我真诚地希望你能认真调查这次事件，以及采取恰当的措施防止类似事件再次发生。•5.你若能尽快采取措施处理这个问题，我将感激不尽。•1.I'mwritingtocomplainabout...•2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout...•3.TherearesomemainreasonswhyIamnotcontentwith...Atfirst,...What'smore,...Eventually,...•4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.•5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemasaoonaspossibleIV.Consolidation(质疑再探)•Dearsir,•I'mwritingtoexpressmydissatisfactionaboutthemobilephoneIboughtin20thApr.2015inyourstore.Tendaysbeforethat,itdidn'tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhasbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsomemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.•Sincerelyyours,•BuManyi•Dearsir,•I'mwritingtoexpressmydissatisfactionaboutthemobilephoneIboughtinon20thApr.2015inyourstore.Tendaysbeforeafterthat,itdidn'tringorsentsendtextmessages.ThenItookthemittotheseller,butwastoldthatthemodelhasbeensoldoutandIhadtowaitatleastthreemonthmonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblyimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearhearingthat.WhatHowcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofthesamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.•Sincerelyyours,•BuManyiv.Homework(课后练习）•假设你是李华，你在周日搭乘102路公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：•1.司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。•2.希望尽快查清此事。•注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。•DearSir,•IamLiHua.Iamwritingtocomplainaboutoneofyourbus-drivers'improperandrudebehaviors.•LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidn'tpayanyattention.What'sworse,hedroveevenfaster.Thenanotherpassengercouldn'tbearit,askingthedrivertokeepthepassengers'safetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,hedidn'tapologizebutsaidrudely”It'snoneofyourbusiness.”•Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.•Sincerelyyours,•LiHua