普华永道—项目管理m04-业务流程方法

1Abusinessof“”2••BPIBPRPDC•••••23Abusinessof4//••3••••4•••4•••••351234567891011121314151617()699??47ƒƒƒƒƒ8BPIBPRPDCAbusinessof59YYYYYYYYXXXXXX/10(2)ƒƒƒƒ61112713BPR14PDCPDC,IS/IT,/81516Abusinessof917ƒƒƒƒƒƒƒƒƒƒƒ18---1019---......!…20ABCD:?11212212876543109NoYes100YesNo••••••••••1223IDEF.)ITS1.1/(.¾¾)(.¾¾)24Abusinessof1325•••26–••••••••••••••1427–•••••••“”“”“”“”28……/1529/30ƒƒƒƒ……ƒƒƒƒ……1631ISISISISIT32Abusinessof1733……...“”“”“……?”“……?”34……183536Abusinessof1937ƒƒƒƒƒƒ10.0ManageFinancials11.0ManageHumanResources12.0ManageBusinessPerformance9.0ConductPost-SalesActivities8.0CollectPayment7.0ManageInventory&DeliverOrders6.0Create&ProcessOrder5.0Manufacture&DeployProduct4.0PlanProduction3.0GenerateDemand2.0DevelopCustomerRelationships1.0DevelopProductOfferingOverallProcessModelInfrastructureProcessesMaintainallfinancialinfrastructureelements,performmonth-end/term-endperiodicclose,andexecuteperiod-endfinancialreporting.Managetheadministrationtosupporttheworkforce,includingpayroll,benefits,andpersonnelinformation.Managethebusinessusingabalancedsetofperformancemetricstoachievecongruentbehavioracrosstheentiresupplychain.Identify,develop,maintainstandardcost,andpriceallproductsthatCompanyiscowillofferforsale,basedonexternalmarketconditions,internalgoals,andcapabilities.EstablishcontractualagreementsandcustomermasterrecordsforallCompanycustomers.Developandexecutemarketingstrategiesandgeneratesalescommitmentsattheaccountlevel.Generateandrationalizedemandforecastinformationtodrivecreationofmasterproductionschedule.Manufactureproductandpushouttodistributioncenters.CommitCompanytoprovideproducttoacustomer.ManageallinventorywithintheCompanydistributionandlogisticsnetwork,fromdistributioncentertocustomersite.Executeallcustomerandinter-companytransactionswhichsupportthecollectionoffunds.Performallsales-relatedactivitieswhichoccuraftershipmentoforderandcollectionofpayment,includingreturns,debits/credits,andrebates.13.0MaintainTechnicalInfrastructureDevelopandmaintainthehardware,software,andnetworkinfrastructuretosupporttheenablingtechnologies(e.g.SAP,Manugistics).10.0ManageFinancials11.0ManageHumanResources12.0ManageBusinessPerformance9.0ConductPost-SalesActivities8.0CollectPayment7.0ManageInventory&DeliverOrders6.0Create&ProcessOrder5.0Manufacture&DeployProduct4.0PlanProduction3.0GenerateDemand2.0DevelopCustomerRelationships1.0DevelopProductOfferingOverallProcessModelInfrastructureProcessesMaintainallfinancialinfrastructureelements,performmonth-end/term-endperiodicclose,andexecuteperiod-endfinancialreporting.Maintainallfinancialinfrastructureelements,performmonth-end/term-endperiodicclose,andexecuteperiod-endfinancialreporting.Managetheadministrationtosupporttheworkforce,includingpayroll,benefits,andpersonnelinformation.Managetheadministrationtosupporttheworkforce,includingpayroll,benefits,andpersonnelinformation.Managethebusinessusingabalancedsetofperformancemetricstoachievecongruentbehavioracrosstheentiresupplychain.Managethebusinessusingabalancedsetofperformancemetricstoachievecongruentbehavioracrosstheentiresupplychain.Identify,develop,maintainstandardcost,andpriceallproductsthatCompanyiscowillofferforsale,basedonexternalmarketconditions,internalgoals,andcapabilities.EstablishcontractualagreementsandcustomermasterrecordsforallCompanycustomers.Developandexecutemarketingstrategiesandgeneratesalescommitmentsattheaccountlevel.Generateandrationalizedemandforecastinformationtodrivecreationofmasterproductionschedule.Manufactureproductandpushouttodistributioncenters.CommitCompanytoprovideproducttoacustomer.ManageallinventorywithintheCompanydistributionandlogisticsnetwork,fromdistributioncentertocustomersite.Executeallcustomerandinter-companytransactionswhichsupportthecollectionoffunds.Performallsales-relatedactivitieswhichoccuraftershipmentoforderandcollectionofpayment,includingreturns,debits/credits,andrebates.13.0MaintainTechnicalInfrastructureDevelopandmaintainthehardware,software,andnetworkinfrastructuretosupporttheenablingtechnologies(e.g.SAP,Manugistics).Developandmaintainthehardware,software,andnetworkinfrastructuretosupporttheenablingtechnologies(e.g.SAP,Manugistics).38•−−•−−2039Abusinessof40“”()“”21AbusinessofPwCConsultingTMreferstothemanagementconsultingservicesbusinessesofthememberfirmsoftheworldwidePricewaterhouseCoopersorganisation.2001PricewaterhouseCoopers.Allrightsreserved.