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SandvikMiningandConstructionACJiadingPage1of10PrintedCopiesUncontrolled(TemplateNo:FM-25,R00V00)Prepared:ApexHeVerified:DepartmentVerified/DateDepartmentVerified/DateProductionQualitySQDWarehouseManufacturingEngineeringApproved:Date:SandvikMiningandConstruction(China)Co.,Ltd.AssemblyCenter(Jiading)NonconformityControlProcedure不合格品控制程序QP-10QP-10_不合格品控制程序NONCONFORMITYCONTROLPROCEDURE_R01V03SandvikMiningandConstructionACJiadingPrintedCopiesUncontrolledPage2of10(TemplateNo:FM-25,R00V00)ModificationRecordRev.&Mod.No.EffectiveDateDescriptionPreparedVerifiedApprovedCommentsR00V002013-6-8NewreleaseFrankZhuSeemainpageDanielJSun/R01V002014-3-14Revisedwithmorespecificsub-processesforRepairandMainProcessesGordonGeSeemainpageVictorTengMailapprovalR01V012014-7-151.Update4:NCRMainProcess:deletetherelatedprocessforPEfunction;2.Add4.2:NCMProcessforAssemblyCells;3.Add8.6:referencerecords:REWORK/REPAIRInstruction.FrankZhuSeemainpageGordonGe/R01V022014-7-28Update4.1:Addonefilterforallnon-supplierissueNCRwhichneedPEdoassessmentfirst.FrankZhuSeemainpageGordonGeMailapprovalR01V032016-3-8Update4.2HandlingforPhysicalNon-conformingPartsApexHeSeemainpageGordonGe/QP-10_不合格品控制程序NONCONFORMITYCONTROLPROCEDURE_R01V03SandvikMiningandConstructionACJiadingPrintedCopiesUncontrolledPage3of10(TemplateNo:FM-25,R00V00)1.Purpose目的建立不合格品处理的流程,明确相关的责任人,规范不合格品的正确处置方式,提高不合格品处理的效率和质量。SetupNonconformitycontrolproceduretoclarifyrelevantresponsibilityandstandardizeNonconformitypartshandlingmethodthenmakethehandlingprocessmoreefficient.2.Scope范围本程序适用于山特维克矿山工程机械(中国)有限公司嘉定装配中心矿山工程机械产品的实现过程中不合格品的发现和处理。ThisprocedurecoversallnonconformitypartshandlingwhichoccursduringminingandconstructionproductsproductioninSandvikMiningandConstruction(China)Co.,Ltd.–JiadingAssemblyCenter.3.Definitions定义3.1不合格/Nonconformity:未满足要求/notmeetrequirement;3.2返工/Rework:为使不合格产品符合要求而对其采取的措施/methodwhichmakeNonconformityparttomeettherequirement;3.3返修/Repair:为使不合格产品满足预期用途而对其采取的措施/methodwhichmakeNonconformityparttomeetoriginalusagepurpose;3.4报废/Scrap:为避免不合格产品原有的预期用途而对其所采取的措施/methodtoavoidoriginalusagepurposewhichNonconformitypartcancause;3.5让步/Concession:对使用或放行不符合规定要求的产品的许可/ApermissiontoallowNonconformityparttocontinuoususe;3.6退货/Reject:指买方将不满意的商品退还给卖方的过程,一般指经过检验后或使用后,发现不能满足预期使用需求而作出的处理方式/ThemethodtoreturnNonconformityparttosupplierwhenafterinspectionorusagenonconformitypartdetected;3.7退PO/ReturnPO:PO即PurchaseOrder的缩写。退PO是指对已经收货的物料进行退货处理时在系统中退除已入库订单的操作。/POisPurchaseOrder.ReturnPOmeanstoreturnalreadyplacedorderinsystemaftergoodreceivingwhilerejectprocesshandling3.8IQC:来料质量控制/incomingqualitycontrol3.9PQC:过程质量控制/processqualitycontrol3.10FQC:最终质量控制/Finalqualitycontrol3.11ProductionEngineer:生产工程师3.12QualityController:质控人员3.13CPA:纠正预防措施/CorrectivePreventiveActions3.14RACI(R=responsible/责任人,A=accountable/负有责任的,C=consulted/需咨询,I=informed/被告知):R=实施任务的人/Whoisdoingthistask?A=任务执行时相应负有责任的人/Whoisaccountablethatthistaskwillbedone?C=进入下一步流程前,需要被咨询的人/WhoneedstobeconsultedbeforewecanproceedtonextprocessstepI=需要被告知的人/Whoneedstobeinformed(=任务被执行时需要了解这些信息的人/Whoneedsthisinformationtoexecutetheirowntasks?QP-10_不合格品控制程序NONCONFORMITYCONTROLPROCEDURE_R01V03SandvikMiningandConstructionACJiadingPrintedCopiesUncontrolledPage4of10(TemplateNo:FM-25,R00V00)4.ProcessChart流程图4.1NCRMainProcess/NCR主流程NCRHandlingMainProcessProblemFinderQualityPEPDCOtherRelevantdepartmentProcessOwner:QualityDeptDraftedBy:GordonGeDocumentNo:QP-10Version:R01V00Createdate:20131218ModifiedDate:201402151IndentifyNonConfirming2Reportproblem9RelevantQCconfirmproblem10Realproblem?※12IdentifybyRedLabel13Fill/UpdateNCRYesNo※14LeadinvestigateNCRbycrossfunctionalteam15Identifyrootcause16Supplierissue17Supplierclaimprocess18DispositionofNCRpart24UpdateNCRNoYes19Scrapprocess20ReturnPOprocess21PartReplace22Repairprocess23Concessionprocess25ReleaseNCR※26FollowupNCR27NeedCPAfromRelevantDeptNo28ConfirmCPAImplementationYesNo29WhethermeetNCRclosedconditionYesNo35CloseNCR30NCR/ECRAssessmentwhetherneedECRornot31ECRRelease32WeeklyECRreviewYesYes18.1CreditNote11EndofNCRHandling33ECNHandlingNo34ActionplancreateQP-10_不合格品控制程序NONCONFORMITYCONTROLPROCEDURE_R01V03SandvikMiningandConstructionACJiadingPrintedCopiesUncontrolledPage5of10(TemplateNo:FM-25,R00V00)4.1.1RACI职责Process过程Taskdescription任务描述Input/Source输入/资源Output/输出RACIHandlingTimeRequest/处理期限要求Customer/客户R=responsible,A=accountable,C=consulted,I=informed24.UpdateofNCR更新NCRa.UpdateNewActionsPlantoNCRforfurtherfollowup.更新行动项a.InformationfromNCRDisposition.NCR处置信息Customer/客户:NCRReceiver/NCR接受人Output/输出:NCRActionsPlanNCR行动项RQC1dayAQualitySupervisorCINCRReceivers27.NeedCPAfromRelevantDepts相关部门需要回复纠正预防措施a.JudgeaccordingtoNCRRootcauseresulttoconfirmwhetherneedCPAfromNCRRespDpt.根据原因分析结果判断是否需要相关部门提交纠正预防措施b.ConditionOfRequestCPA:需要纠正预防措施的条件1.SafetyIssue/安全相关2.FunctionalIssue/功能相关3.Repeatissue/重复性问题a.NCRInvestigationResultNCR调查结果b.NCRSummaryListNCR汇总清单Output:CPAReport纠正预防措施报告Customer:NCRRespDeptNCR责任部门RQCWithin5daysNCRResppartysubmitCPAtoQualityDpt责任单位需在五天内将纠正预防措施提交给质量部AQCSupervisorCINCRReceiversQP-10_不合格品控制程序NONCONFORMITYCONT
本文标题:QP-10-不合格品控制程序-Nonconformity-control-procedure-R01
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