7-11的变革管理 Accenture

統一超商流通次集團人資共享組織及管理系統導入專案變革管理執行建議January8th,2002©Accenture,AllRightsReserved1I.變革管理的目標II.變革的策略與方向III.變革行動方案IV.時間與人力需求目錄©Accenture,AllRightsReserved人力資源共享組織願景人力資源共享組織願景，必須能符合集團化資源共享的目標，同時引導人資流程設計和系統功能導入的工作方向。人力資源共享組織願景：提昇人力資源團隊之專業能力，矢志成為集團營運經營之策略伙伴。於集團中扮演變革種子的角色，促進與協助集團變革。培養集團人力資源，提昇集團核心競爭力，以符合事業發展需求。激發員工工作士氣與潛能，從而提昇工作滿意度與績效。藉由人力資源制度與流程的標準化，及導入資訊科技，並不斷改善服務品質和模式，達到成本降低與管理效益的提升。共享組織提供卓越服務，以協助各關係企業創造績效。共享組織並致力整合具綜效的功能追求服務品質和營運模式不斷的改善，以降低次集團整體營運成本和創造利潤的目標。共享組織願景：TobereplacedwithFINvision©Accenture,AllRightsReserved3QUANTUMLEAPImmediately,wemustgetoffthelaunchpadby:•Communicatingthevisionandobjectivesfor7-11Buildingownershipandsponsorshipthroughouttheorganization.•Identifyingimpactedgroupsandindividuals•BuildingleadershipwithinthebusinessunitsInthenextsevenmonths,managethechangejourneyby:•Definingtheroleandresponsibilitychanges•Recommendingworkflowandworkgrouporganizationchanges.•Keepingimpactedindividualsinformedandsmart•Broadeninganddeepeningownershipofthechanges•Providingtrainingandeducationthatenablespeopletoachievetheresultstheydesire.•BuildinganinfrastructurethatrewardspeakperformancefromeveryoneEstablishinterimorbitsandprovide:•Thebasisforcontinuousmomentumtowardthebusinessgoals•Thetoolsforpeopletocontinuetolearnandsetnewgoalsforthemselves明確的目標與行動方案是確保變革成功的重要因素之一。願景對變革管理的要求©Accenture,AllRightsReserved4I.變革管理的目標II.變革的策略與方向III.變革行動方案IV.時間與人力需求目錄©Accenture,AllRightsReserved5ChangeManagementProgramTrainingandEducationStrategyOrganizations&RolesStrategyCommunicationStrategyLeadership&OwnershipStrategyIT,BusinessProcesses,Policy,Roles,andCompetencyTrainingmaterialsRecommendationsfornewroles,performancemeasures,responsibilitiesandworkgroupstructuresGroundsettingInformation,Announcements,andUpdatesviaavarietyofvehiclesAnetworkofleadersandsponsorstoassisteveryoneinmakingthetransitionAccurateupdatesofwhereandhowthechangesareimpactingtheorganization變革管理的策略就本專案而言，我們認為變革工作應由領導、組織與工作、培訓以及溝通四個部份切入。而每個部份都應擬定明確的執行策略與計劃，以做為變革時期的重要的指導原則。©Accenture,AllRightsReserved6CHARACTERISTICS123456789101AMOUNT2SCOPE3TIME4TRANSFERABILITY5PREDICTABILITY6ABILITY7WILLINGNESS8VALUES9EMOTIONS10KNOWLEDGE11BEHAVIORS12LOGISTICS13ECONOMICS14POLITICSIIIIIILowRiskCautionHighRiskOpportunityDangerWeshouldDeliver...Buildingleadershipandownershipfor7-11atalllevelsintheorganizationthroughanetworkofcascadingsponsorscommittedtothesuccessof7-11.CascadingSponsorshipAssessingtheimpactof7-11andhelpingsponsorsmanageresistancetochange.Thisprogramwillbeoverseenthroughquarterlyassessmentsandrecommendationsofopportunityandrisk.ImpactAssessment/RecommendationsPlanforimplementingleadershipandownershipActivitiesforimplementingcascadingsponsorshipNetworkandinfrastructurewithinwhichthecascadingsponsorsoperateandcommunicateOrientationandperiodiceducationandstatussessionswithsponsorsPeriodicassessmentofopportunitiesandrisksintheorganization.變革管理的機會－領導方面在領導方面，變革管理的目的在於取得整個組織的領導階層的全力倡導與支持。DefinitionDefinitionDeliverables©Accenture,AllRightsReserved7WeshouldDeliver...Organization/JobRedesignplanRecommendationsandtoolsforimplementingchangeswithinanorganizationtooptimizethebenefitsofSharedServiceRolesandresponsibilitiesforpeopleinaSSorganizationtoplaywhicharenecessarytosuccessfullyimplementprocessesandITsystem.MeasuresofperformancebasedontherolesandresponsibilitiesAssessmentoftheimpactthatorganizational/rolechangeswillhaveonthejobsofthepeoplewithinanorganizationPacketofinformationforeachrolewhichbringstogetheradefinitionoftherole,itsresponsibilities,performancemeasures,skills,etc.ToolswhichwillhelpmanagersidentifywhichroleswillbeassociatedwiththejobsofthepeopleintheirorganizationPacketofinformationwhichconsolidatesallOrganization/JobRedesignprogramdeliverables.TheOrganization/JobRedesignprogramwillidentifytheorganizationalandjobimplicationsoftheShareServiceFinanceOrganization,processesandITsystem.Atonelevel,thisincludesanalyzingtheoverallstructureandworkflowsassociatedwitheachdepartmentandmakingrecommendationsforchangestoachievethebenefitsofSharedServiceOrganization.Atamoredetailedlevel,thisinvolvesidentifyingthefunctionspeoplewillhavetoperformaroundprocessesandITandmakingrecommendationsforhowthismaybeimplementedpersonbypersonaspeopleareassociatedwiththerolestheywillplay.變革管理的機會－組織與工作方面DefinitionDeliverables在組織與工作方面，變革管理的主要目的在於使員工了解共享組織、流程及系統導入後對他們工作的影響及可能有的改變。©Accenture,AllRightsReserved8WeshouldDeliver...TrainingandEducationStrategicPlanTrainingRequirementsMatrixCurriculumPlanCostmodelandTradeoffAssessmentMediaStrategyTrainingDocumentationTrainingprogramRolloutLogisticsprogramMeasuresofSuccessprogramTheTrainingandEducationstrategyaddressestherangeofneedsbroughtonbytheBusinessSystemsReplacementProjectintheareaoftraining,educatingandreskillingtheworkforcetoeffectivelyoperatewiththenewbusinesssystemsandtheredesignedbusinessprocesses.Thisstrategyensuresthat7-11employeesareenabledwiththeknowledge,skillsandprocedures