盖洛普Q12-Introduction

THEGALLUPORGANIZATION1Q12ImpactTHEGALLUPORGANIZATION2CopyrightStandardsThisdocumentcontainsproprietaryresearch,copyrightedmaterials,andliterarypropertyofTheGallupOrganization.Itisfortheguidanceofyourcompany'sexecutivesonlyandisnottobecopied,quoted,published,ordivulgedtoothersoutsideofyourorganization.Gallup,Q12TM,andBusinessOutcomesModelingareregisteredtrademarksofTheGallupOrganization,Princeton,NJ.Therefore,thisdocumentisofgreatvaluetobothyourorganizationandTheGallupOrganization.Accordingly,theideas,concepts,proposals,andrecommendationsrelatedwithinthisdocumentareprotectedbyinternationalanddomesticlawsandpenaltiesguaranteeingpatent,copyright,trademark,andtradesecretprotection.NochangesmaybemadetothisdocumentwithouttheexpressedwrittenpermissionofTheGallupOrganization.Thisdocumentrepresentstheresultsofdecadesofresearch:thereforethisdocumentisofgreatvaluetobothyourorganizationandTheGallupOrganization.Gallupguaranteestoyouthatwewilltreatthisdocumentaswedoallintellectualproperty--withtheutmostcareandconfidentiality.Accordingly,theideas,concepts,proposals,andrecommendationsrelatedwithinthisdocumentareprotectedbyinternationalanddomesticlawsandpenaltiesguaranteeingpatent,copyright,trademark,andtradesecretprotection.Weaskthatthisdocumentbesafeguardedinaccordancewiththeselawsandinternationalconventions--allowingnophysicalorelectronicduplication,allowingnooneoutsideyourorganizationtoviewthisdocument,orallowinganyonetoduplicateorchangethecontentsinanefforttoformulateaninferiorproduct.Weappreciatetheopportunitytoaddyouasamemberofourinternationalfamilyofcompanies,schools,andgovernments.Asatrustedmember,wewillvalueyourintellectualpropertyjustaswevalueourown.THEGALLUPORGANIZATION3zQ12ImpactzQ12Impact—z—zzTHEGALLUPORGANIZATION4Q12ImpactQ12Impact--Q12TMQ12TMQ12TMTHEGALLUPORGANIZATION5THEGALLUPORGANIZATION660%“”THEGALLUPORGANIZATION7zzÊÊÊzTHEGALLUPORGANIZATION8zzz“”…THEGALLUPORGANIZATION9THEGALLUPORGANIZATION10?—Q12TMTHEGALLUPORGANIZATION111)1001,0008))““””““””THEGALLUPORGANIZATION12“”“”••THEGALLUPORGANIZATION1312/THEGALLUPORGANIZATION14Q12//THEGALLUPORGANIZATION15ƒƒƒƒƒƒƒƒƒƒTHEGALLUPORGANIZATION16.THEGALLUPORGANIZATION17Q12Q12THEGALLUPORGANIZATION18XXXXXXXXXXXXXXX“X”“X”THEGALLUPORGANIZATION191THEGALLUPORGANIZATION20()01020304050602.02.22.42.62.83.03.23.43.63.84.04.24.44.64.83.363.60504.33992.501GrandMeanTHEGALLUPORGANIZATION2101020304050602.02.22.42.62.83.03.23.43.63.84.04.24.44.64.83.363.6050010203040506070802.42.62.83.03.23.43.63.84.04.24.44.64.83.60503.73010203040506070802.42.62.83.03.23.43.63.84.04.24.44.64.83.60503.830102030405060702.42.62.83.03.23.43.63.84.04.24.44.64.83.60503.93THEGALLUPORGANIZATION22Q1240%60%80%Q12454860th70THEGALLUPORGANIZATION2315.21015120481216202410THEGALLUPORGANIZATION2415.222439634750100150200250300350400450500550600THEGALLUPORGANIZATION2505001000150020002500300035001992199319941995199619971998199920002001THEGALLUPORGANIZATION262THEGALLUPORGANIZATION27ABCABCz300z40,000zTHEGALLUPORGANIZATION28THEGALLUPORGANIZATION293.66163.94274.04190.15343.85176.31324.20209.5832Q12THEGALLUPORGANIZATION30/Q121611732111501601701801902002102202.933.13.23.33.43.5Q12THEGALLUPORGANIZATION31THEGALLUPORGANIZATION32“”$608,807$510,715$521,111$510,664$500,000$575,000$650,000“”THEGALLUPORGANIZATION33“”$568,990$546,154$523,519$511,493$500,000$575,000$650,000“”THEGALLUPORGANIZATION34THEGALLUPORGANIZATION35Q1249%53%57%63%40%60%80%Q12THEGALLUPORGANIZATION36“”48%51%61%62%40%60%80%“”THEGALLUPORGANIZATION3748%73%0%20%40%60%80%100%THEGALLUPORGANIZATION38THEGALLUPORGANIZATION3956.2%55.8%53.0%52.1%50%55%60%Q12THEGALLUPORGANIZATION4029.5%30.0%30.5%31.0%31.5%32.0%32.5%33.0%3.43.53.63.73.83.944.14.2Q12Q12Q12Q12THEGALLUPORGANIZATION413THEGALLUPORGANIZATION42(=3,500)2017111165555249152937400%20%40%60%80%100%1234THEGALLUPORGANIZATION430.010.020.030.040.050.060.070.023468161THEGALLUPORGANIZATION44QQ1212TMTMTHEGALLUPORGANIZATION45Q12TMStep1Q12StartupAnalysisQ12Q12IMPACTManagerTrainingDataCollectionStep2Step3Step4ManagementBriefingStep5TrackingTrackingQ12ManagementMeasurementTHEGALLUPORGANIZATION46Q12TM1/2Q1Q2Q3Q4Q5Q6Q7Q8Q9Q10Q11Q12