宝马物流管理操作手册-pdf35页

OperationsManualDistributionBMWGroupVersion:1.1.(validdocuments)9.Attachment(supportinginformation)10.HistoryEditor:TransportLogisticsBMWGroupTransportTechnologyandQuality80788MunichDate:July2002Subjecttoalterationsandsupplements(validdocuments)•BMWBatteryProcess•ProceduralInstructionforthesurveyofBMWGroupvehicles9.Attachment(supportinginformation)•AuditCheckListsformeansoftransport•ServiceProviderEvaluation•Weights/Measures10.History•Jointagreementonqualitytargets•Continuousmeasurementandevaluationofservicequality(seeattachment:ServiceProvider–Evaluation)•ImprovementdevelopmentandtransferofknowledgetoalloperationsBMWGroupexpectsitsServiceProviderstosupplyaperfectqualityofserviceonthebasisofaneffectivequalitymanagementsystem.This“OperationsManual”setsoutthecoreconditionsrequiredforthecorrecthandlingofBMWautomobilesintransportation.1.2PurposeoftheOperationsManualPreservationthequalityandvalueofourcarsduringtransportation,shipmentandstorageareofthegreatestimportance.Thetargetoftheserulesisthebackupofallmeasuresthatareinplaceforthepreventionandavoidanceoftransportation-,shipment-orstoragedamages.TheyarepartofallcontractsbetweenTransportLogisticsBMWGroupandtransportationpartners.Non-complianceorbreachcanleadtoimmediatecancellationoftheoverallcontractandblanketorders.Forhaulagebyroad,BMWrulesessentiallycoverthemselveswiththedriverstatementoftheVDA:“Problem-freeLoading,Transportation,DamageAvoidance”thatisavailablefortransportationonthecontinentinrespectivelanguageofthecountry.Weexpectitscontinuouspresencefromthedriversofourpartners.ThisbrochureisavailableatBMWGroup“TransportationTechnologyandQuality”.BMWdeviationsorsupplementstothisVDABrochurearesenttopartnersofBMWonacorrespondingsupplementaryleaflet.TransportlogisticsBMWGroup,departmentTransportTechnologyandQuality(oritsagents)reservestherightforthemselvestocontrolatanytimecompliancewiththeserulesthroughoutthepartnergroups.(exceptUK)Theserulesapplyintotal.CountriesoutsideoftheEuropeanCommunity,OverseasandUK.Theserulesaresuppliedforguidanceonstandardsexpectedfromserviceproviders.Locallegalrequirementsmaypreventtheintroductionofthefullinstructions.DeviationsfromthisstandardmustbereportedtoTransportTechnologyandQualitypriortothefinalawardofanycontract,inwriting.1.4UpdatingfacilityTheBMWGroup“OperationsManual”isakeydocument.Itissubjecttothepermanentreviewandupdatingofitscontent.Anychangeswillbeissuedcentrallyintheformofindividualpages.Thesewillrequireconfirmationofreceiptviaaformsuppliedatthetimeofissue.Updatingofyourlocaldocumentationistheresponsibilityoftheserviceproviderandissubjecttoaudit.Anyobsoleteeditionsaretobedestroyed.Anylocallycopiedandissueddocumentsareexpectedtocorrespondtothenewesteditioninyourorganisation.BMWreservestherighttotestthecurrentstatusoftheir“OperationsManual”(OM)withinyourorganisation,aswellasthecorrectchangedisciplinesinac